Blackboard Issues

Posted on Thursday, December 8th, 2011 by ITS Communications under Service Disruption.

We have received reports from clients getting errors while accessing Blackboard.  This is an issue with Blackboard content that has been cached within web browsers.  To resolve this issue:

  1. Clear your browser cache and then restart your browser.  See:  How do I clear my web browser cache?
  2. Verify that you are using the most recent version of the your browser.

If clearing the cache and restarting your browser does not resolve the issue, please update your version of Java:

  • Windows:  Visit the Java website and follow their instructions.
  • Mac:  Select Software Update from the Apple Menu.

If you continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324).

For more helpful information, see:  Troubleshooting typical Blackboard problems (Illinois State U)

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