Technology News

Information Technology Services

Summary

Beginning January 24, 2017, personal home directories on the General Computing Network (GCN), also referred to as the “S: drive”, will be provided to new university students, faculty and staff on request, rather than by default.

This change supports the strategic decision made in 2015 by the Enterprise Resource Planning (ERP) steering committee to move away from on-campus network storage for users and departments in favor of cloud storage (e.g. Box, Google Drive, and OneDrive/Office 365).

Key Points

  • If you currently have an S: drive, this change will not affect you (no changes to your S: drive or the way you use it will occur).
  • If you join the university on or after January 24, 2017, and you decide you want an S: drive, you can visit https://its.uncg.edu/my-services and request one.

How can I tell if I have an S: drive?

  • You can determine if you have an S: drive by going to https://its.uncg.edu/my-services and logging in with your UNCG username and password.
  • If you do have an S: drive, you will see:

  • If you do not have an S: drive, you can request one. See “How do I request an S: drive” below.

How do I request an S: drive?

  • To request an S: drive, go to https://its.uncg.edu/my-services and log in with your UNCG username and password.
  • If you do not currently have an S: drive, the following screen will display:

    Click Enroll to request an S: drive.
  • A “Request Received” message will display. Then, when the S: drive is ready for you to use (usually less than 24 hours, see NOTE below), you will receive an email confirmation.

NOTE: After you request an S: drive, it will take some time for it to appear in the ILE environment. During the day, it should usually take about 2 hours. During early morning or very late at night, it may take until the following morning to appear.


What services will be affected by the change in how S: drive is provided?

Instructional Linux Environment (ILE)

  • To use the Instructional Linux Environment (ILE) you must have an S: drive on the GCN.
  • If you don’t have an S: drive and attempt to login to ILE, you will not be able make the connection to ILE. You will either get a message like one of the the ones below or the window will close with no error displayed.
    ILE1,cut,sized,blurred
    ILE2,cut,sized,blurred
  • You can request an S: drive by visiting https://its.uncg.edu/my-services.

MyCloud

  • MyCloud does not require that you have an S: drive on the GCN. You can use a number of other options for storage, such as cloud storage or local device. The S: drive is one of the options for storage when using MyCloud applications. Folders such as “Desktop,” “Documents,” and “Downloads” are linked to folders on your S: drive.
  • If you have an S: drive: You will experience no changes. When using an application in MyCloud, folders such as Documents, Downloads, or Desktop will continue to be linked to folders on your S: drive.
  • If you do not have an S: drive: When using an application in MyCloud, any files you add to the Documents, Downloads, or Desktop folders will be stored in a temporary storage location and will eventually disappear (at end of each semester). If you need to keep your files, you should use a permanent storage option, such as cloud storage, your local computer, or removable devices (e.g. USB drive), for your documents and files.
  • If you login to MyCloud and do not have an S: drive, a popup will appear:
    MyCloudSDriveDetected

    • The pop up message describes the availability of temporary storage for Documents, Downloads and Desktop folders, but advises you to choose permanent storage options instead, if you wish to keep your files.
    • Choices of locations to which you can save files from MyCloud are listed. There are two clickable links that can take you to websites for 1) setting up a Kumo account, which will facilitate cloud storage options like Box, Google Drive, or Office 365, or 2) requesting an S: drive.
    • If you hover your mouse over one of the three listed save locations, a popup screenshot will display an example of that save location within the MyCloud environment:
      MyCloudSDriveDetectedExample,sized

    • To close the pop up message, you will need to click the first checkbox, acknowledging the message, and click Accept. (The message appears above any other applications windows and cannot be closed otherwise.)
    • You can elect to click the second checkbox if you do not want to receive the message for the rest of the current semester.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.