Technology News

Information Technology Services

UPDATE:2/28/17, 8:50PM EST

All services are operational at this time. Notifications in Canvas may be delayed as its systems clear messages that accumulated during the outage.

ITS apologizes for any inconvenience caused by this issue and will continue to monitor the situation.

If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


UPDATE:2/28/17, 6:21PM EST

There are reports of services beginning to show improvements, but we have not received an official “all clear” from any of service providers affected by the issues with Amazon Web Services (AWS). Expect continued intermittent issues until then.

Information Technology Services (ITS) apologizes for any inconvenience caused by these ongoing issues. This article will continue to receive updates as more information becomes available.


(Original post: 2/28/17, 1:47 p.m.)

Information Technology Services (ITS) is aware of an issue with Amazon Web Services (AWS) that is affecting multiple UNCG services.

The current list of impacted services includes:

  • Canvas – users are unable to log in
  • Qualtrics – users are unable to log in
  • Box – users may receive errors when uploading / viewing content

This article will be updated with more information as it becomes available. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.