Who: All faculty and staff who use the Cisco AnyConnect VPN client for remote access on computers running Windows 7
What: Enabling auto-update for Windows 7 AnyConnect VPN client
When: Thursday, May 18, 7:00 am
Why: To facilitate client updates from version 3.1 to version 4.1
After Information Technology Services (ITS) enables the auto-update feature at 7:00am on Thursday, May 18, then the next time you attempt to establish a VPN connection from a General Computing Network (GCN) host, the AnyConnect VPN client on your computer should update to version 4.4.
Important: ITS is aware of a problem that can cause the auto-update to fail for some Windows 7 systems. If this happens while you are remotely connected, the VPN client will no longer work and you will need to contact 6-TECH for assistance.
If you wish to avoid the possibility of the auto-update failing while you are trying to connect remotely, ITS recommends that you take the following steps:
- Bring your computer to campus before Thursday, May 18.
- Using the Application Catalog, first uninstall AnyConnect 3.1 and then install AnyConnect 4.4.
- Once the installation completes successfully, you can then use VPN AnyConnect to connect remotely.
If you have any problems with the uninstall or installation process while on campus, please contact 6-TECH for assistance (you may be asked to bring your computer to the 6-TECH Service Center for additional assistance).
Note: For operating systems other than Windows 7, the auto-update of the AnyConnect VPN client occurred previously.
If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. Or for walk-in support, please visit the 6-TECH Service Center in the lobby of the McNutt Building or the SuperLab in the Jackson Library.