Technology News

Information Technology Services

Who: All faculty and staff who use the Cisco AnyConnect VPN client for remote access on computers running Windows 7

What: Enabling auto-update for Windows 7 AnyConnect VPN client

When: Thursday, May 18, 7:00 am

Why: To facilitate client updates from version 3.1 to version 4.1

After Information Technology Services (ITS) enables the auto-update feature at 7:00am on Thursday, May 18, then the next time you attempt to establish a VPN connection from a General Computing Network (GCN) host, the AnyConnect VPN client on your computer should update to version 4.4.

Important: ITS is aware of a problem that can cause the auto-update to fail for some Windows 7 systems. If this happens while you are remotely connected, the VPN client will no longer work and you will need to contact 6-TECH for assistance.


Recommended Action

If you wish to avoid the possibility of the auto-update failing while you are trying to connect remotely, ITS recommends that you take the following steps:

  1. Bring your computer to campus before Thursday, May 18.
  2. Using the Application Catalog, first uninstall AnyConnect 3.1 and then install AnyConnect 4.4.
  3. Once the installation completes successfully, you can then use VPN AnyConnect to connect remotely.

If you have any problems with the uninstall or installation process while on campus, please contact 6-TECH for assistance (you may be asked to bring your computer to the 6-TECH Service Center for additional assistance).

Note: For operating systems other than Windows 7, the auto-update of the AnyConnect VPN client occurred previously.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. Or for walk-in support, please visit the 6-TECH Service Center in the lobby of the McNutt Building or the SuperLab in the Jackson Library.