Who: Faculty and staff devices on the GCN running Windows 7
What: In-place upgrade to Windows 10 now available
When: Monday, October 23
Why: To help with the campus migration to Windows 10, Information Technology services (ITS) has made an in-place upgrade option available to all faculty and staff devices that are on the GCN. This process will upgrade your device from Windows 7 to Windows 10 while keeping all data and applications intact.
Client action required: Client is recommended but not required.
The upgrade is optional at this time.
Prerequisites for the upgrade
- Devices must be running Windows 7 64-bit operating systems. 32-bit operating systems cannot be upgraded.
- Devices must have at least 30GB of free space on the hard drive.
- Devices must have at no point had either JAWS or ZoomText installed.
Backup up your data!
Please ensure that you have a recent backup of any data that is saved on your hard drive. While ITS did not see any data loss during testing, it’s always a good recommendation to have a backup before doing this type of upgrade. Data stored on network drives (N, O, S, etc.) or in the cloud (Box, Google Drive, or OneDrive) is already backed up. If you have any questions about backing up your data, please contact 6-TECH or your Department Technology Support (DTS) staff.
ITS has tested that the upgrade works on the following models. These models include all hardware offered from the CHP program within the last 4 years. If you have devices that are older than these models, the upgrade will still probably work, though ITS cannot guarantee it.
|990 (2011)||Exx30 (2013)|
|9010 (2012)||Exx40 (2014)|
|9020 (2013)||Exx50 (2015)|
|7020 (2014)||Exx70 (2016)|
|9030/9030 All-in-One (2014)||“xx” in the model names above denotes all screen sizes (12″, 14″ or 15″) of a particular series|
|7440 All-in-One (2015)|
|X1 Carbon 3rd Generation|
|X1 Carbon 4th Generation|
How to run the in-place upgrade (Windows 7 to Windows 10)
The upgrade is available to run from the Application Catalog:
- Ensure you have a backup of any data on your hard drive.
- Open AppCat.
- Select the Operating Systems node. There you should see “Windows 10 Upgrade.”
- Click Windows 10 Upgrade.
- Click the Install button.
The upgrade will take between 30 minutes and 1 hour to run on a typical device. ITS recommends starting the upgrade before leaving for the day. The device will upgrade overnight and be ready to go the next morning.
If upgrade fails: If your device fails to upgrade, the upgrade process will roll your device back to Windows 7. Even if the upgrade to Windows 10 is unsuccessful, you will be left with a working device.
If you need to rollback to Windows 7: If you find that an application does not work in Windows 10 or you have some other business case for rolling back to Windows 7, you have the option of rolling back your device to Windows 7 within 30 days of the upgrade. Keep in mind that at some point moving to Windows 10 will be required. For assistance with performing a rollback, please contact 6-TECH or your DTS.
If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.