If you use UNCG Single Sign-On (SSO) with Two-factor Authentication (2FA) and want to use a Bring Your Own Token (BYOT) device, please be aware that there is a known issue with BYOTs and desktop client applications.
Under certain conditions, a desktop application using Single Sign-On (SSO) Authentication can crash when users attempt to log in. This issue occurs in the following scenario:
- You are using a registered BYOT (e.g. Yubikey) to authenticate
- You are using one of the following desktop client applications
- Google Drive File Stream
- Adobe Creative Cloud
In order to use your BYOT device in the above scenario, you will need to unregister it. If you need assistance with this, please contact 6-TECH.
If you have questions or need more information, please contact 6-TECH at (336) 256-TECH
(8324) or 6-TECH@uncg.edu.