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If you use UNCG Single Sign-On (SSO) with Two-factor Authentication (2FA) and want to use a Bring Your Own Token (BYOT) device, please be aware that there is a known issue with BYOTs and desktop client applications.

Issue

Under certain conditions, a desktop application using Single Sign-On (SSO) Authentication can crash when users attempt to log in. This issue occurs in the following scenario:

  • You are using a registered BYOT (e.g. Yubikey) to authenticate
  • You are using one of the following desktop client applications
    • Google Drive File Stream
    • Adobe Creative Cloud

Work-around

In order to use your BYOT device in the above scenario, you will need to unregister it. If you need assistance with this, please contact 6-TECH.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH
(8324) or 6-TECH@uncg.edu.