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Information Technology Services

UPDATE (Resolved): 11/15/2018 10:15 a.m.

The issue affecting Google Drives mapped via Kumo is resolved, and all file operations using these these drives are working normally.

ITS apologizes for any inconvenience caused by this issue.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


UPDATE: 11/14/2018 3:50 p.m.

The cause of this issue has been determined, and a fix will be implemented tomorrow, November 15, between 5:30 a.m. and 7:30 a.m. After the fix is in place, we expect the problem will be resolved but will continue to monitor the situation to confirm that Google Drives are working normally.

A final update to this article will be posted when we confirm that the issue has been resolved.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original post: 11/13/2018 1:28 p.m.}

Information Technology Services (ITS) is aware of an issue affecting Google Drives that are mapped via Kumo. Users can delete files from these Google Drives, but files added to these drives are not being saved.

This issue appears to be affecting many organizations and Kumo is working to resolve the problem.

ITS apologizes for any inconvenience caused by this issue. This article will be updated with more information as it becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.