ITS News

Information Technology Services

This News article has been updated with an added note for Client Action Required.

Who: MyCloud users

What: Planned downtime for infrastructure migrations and hardware upgrades to coincide with the 1812-18 MyCloud Release.

When: Tuesday, December 18, 2018, 6:00 a.m. – 7:30 a.m.

Why: Hardware refresh and site upgrades

Client Action Required: Prior to this upgrade and migration, any Apps or Desktops that were configured as a Favorite will need to be reconfigured. Then users can again find their Apps in the Start Menu.


During the maintenance window, there will be potential connectivity issues to MyCloud resources — please plan accordingly.

As part of this migration, the following resources will be migrated to the new MyCloud site and hardware.

  • Campus Desktop
  • Student Desktop
  • Secure Desktop
  • Adobe CC Apps (ITS Labs Only)

MyCloud RemotePC users will be migrated to the new MyCloud site starting Friday, December 14. No user intervention or impact is expected.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.