What: Planned contact center downtime for multiple locations (see list of affected centers)
When: Friday, January 25, 2019, 6:00 p.m. – Saturday, January 26, 2019, 6:00 a.m.
Why: ITS will perform network maintenance on the contact center software used by multiple departments. The upgrade may fall anywhere between the beginning and ending times of this maintenance window, but will only take approximately 30 minutes once it has begun. Telephone connectivity will be down or intermittent during the maintenance window.
List of affected contact center locations:
Campus Operator Switchboard