ITS News

Information Technology Services

Who: All faculty and staff who use the Cisco AnyConnect VPN client for remote access

What: Planned maintenance for AnyConnect SSL VPN service

When: Thursday, February 7, 2019, 5:30 a.m. – 7:30 a.m.

ITS is moving the Cisco AnyConnect SSL VPN service to a new appliance. The SSL VPN service will be unavailable during the maintenance window.

This change affects faculty and staff only.

After the change is completed, there will be two features that are no longer supported.

  • WebPortal – Known as clientless SSL VPN. This feature allows VPN connectivity through your internet web browser without the need for the AnyConnect software to be installed on the computer.
  • WebLaunch – This feature is a method of installing the AnyConnect client directly from the VPN appliance.

Client Action Required

The method for connecting to the VPN service will not change. You will continue to use If you’ve done this in the past, GCN-VPN will be the short name for this connection, and that’s what you should see in the connection window.

If you experience issues connecting to AnyConnect after the change, please restart your computer and attempt to reconnect. If you continue to have difficulty connecting to the VPN service, please contact 6-TECH at (336) 256-TECH (8324) or

Instructions for Obtaining/Installing AnyConnect Software

Clients using Windows or Mac OSX operating systems can continue to use the following KB articles:

If you are using the Linux operating system, please refer to the following KB article: