Technology News

Information Technology Services

Update (Resolved): 2/23/2019, 11:45 a.m.

An issue causing erroneous financial charges made in the Student Account Center occurred at approximately 7:00 p.m. Friday, February 22, 2019. All erroneous charges were removed from all affected Student Accounts at approximately 8:00 a.m. on Saturday, February 23, 2019.

ITS has identified the cause and corrected the issue. We will continue to monitor service.

We apologize for any inconvenience caused by this issue.

The UNCG Student Account Center is available for students to verify that their accounts are correct. Students may contact the Cashiers Office at (336) 334-5831 or 1-877-286-825, or they may email cashier@uncg.edu for any account-related questions.


{Update: 2/23/2019, 8:35 a.m.}

An issue causing erroneous financial charges made in the Student Account Center occurred at approximately 7:00 p.m. Friday, February 22, 2019. ITS confirms that the erroneous charges were removed from affected Student Accounts at approximately 8:00am on Saturday, February 23, 2019. 

The UNCG Student Account Center is available for students to verify that accounts are correct. Students may contact the Cashier Office via cashier@uncg.edu for any account related questions.

This article will be updated with more information as it becomes available.

We apologize for any inconvenience caused by this issue.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original post: 2/22/2019, 1:30 a.m.}

Information Technology Services (ITS) is aware of an issue that caused erroneous financial charges to appear on student bills. At this time ITS does not have evidence that any student usernames and passwords were compromised.

ITS is currently investigating to determine the cause of the erroneous financial charges.

This article will be updated with more information as it becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.