Technology News

Information Technology Services

Update (Resolved): 3/9/2019, 3:25 p.m.

An issue affecting Spartandrive and MyFiles occurred today between 2:30 a.m. and 3:00 p.m. ITS confirms that these services are restored and functioning normally. ITS will continue to the monitor the services.

At 2:30 a.m., a corrupted configuration file caused Spartandrive and MyFiles to become unavailable. Working with vendor support, ITS corrected the configuration file and restored the affected services.

We apologize for any inconvenience caused by this issue.

If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 3/9/2019, 2:05 p.m.}

As of  2:05 p.m., ITS confirms that there are ongoing issues affecting Spartandrive and MyFiles.

ITS continues to work through the issue with the vendor. This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Original post: 3/9/2019, 12:11 p.m.}

Information Technology Services (ITS) is aware of an issue affecting Spartandrive and MyFiles.

ITS is currently working with the vendor. This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.