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Information Technology Services

Cisco announced an extended service maintenance window for UNCG’s Webex environment. This maintenance window begins Friday, May 31 at 10:00 p.m. EDT and ends Sunday, June 2 at 3:00 a.m. EDT.

Impact to UNCG Users

Most Webex services will continue to function normally during this maintenance window. Users may continue to use Webex as normal, including the ability to host, attend, and record sessions.

The main impact will be on the availability of recording files. Users will not be able to access previously recorded Webex sessions stored on the server during this maintenance window.

Note: recordings created prior to August 12, 2018, are unaffected, as they were automatically downloaded and uploaded to Box, as part of the previous recording management process used in Webex. These recording files can still be accessed in the host’s UNCG Box account.

Additionally, though Hosts may continue to initiate new session recordings in this window, any new Recordings made during the maintenance window will not be processed and made available until after the end of the maintenance window.

Making Recordings Available During the Maintenance Window

For users who need to ensure that their recordings are accessible during the maintenance window, a copy of the MP4 (or ARF) file should be downloaded and shared by other means (such as through Box). To download a copy of your file:

  1. Log in to Webex at
  2. Click on “My Files” in the left-hand menu.
  3. In the main window, select the blue link that indicates the category that your recording belongs to (e.g. “Meetings” if you used Webex Meetings, “Training Sessions” if you used Webex Training, etc.).
  4. Click the title of the recording you wish to download.
  5. Click the link next to the “Download recording link” heading to initiate your download.
  6. Share the file with others via Box (recommended).

Alternatively, you can download your file from the legacy GetMyWebex platform:

  1. Log in to
  2. Locate the recording you want to download
  3. Click the “Download” link under the “WebEx Link” column to initiate your download.
    Note: If you do not see this link, and instead see a link in the “Cloud Storage Links” column, then your recording is already in Box and can be shared from there without further action.
  4. Share the file with others via Box (recommended).

Questions or Concerns

If you have further questions about this maintenance window, or need assistance downloading and sharing recording files from Webex, please contact 6-TECH at (336) 256-TECH (8324) or