ITS News

Information Technology Services

Update (Resolved): 9/12/19, 4:50 p.m.

On September 12, 2019, between approximately noon and 4:00 p.m., there was an issue that prevented many users from logging into Box. Box reports that the problem is resolved for the vast majority of affected services. ITS will continue to monitor the service.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 9/12/2019, 4:25 p.m.}

As of 4:25 p.m., Box is still working to fix the issue affecting their services. ITS continues to monitor the situation and will update this news article with more information as it becomes available.

Visit the Box status page for more information on this outage.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 9/12/2019, 2:35 p.m.}

As of 2:35 p.m., though the disruption at UNCG appears to be resolved, Box reports they are still investigating the issue affecting their services and are working to fix the problem as quickly as possible. See Box status for further information.

ITS will update this news article with more information as it becomes available or when the issue is resolved.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Original post, 9/12/2019, 12:27 p.m.}

Box has reported that users are unable to connect to their services. The issue began at approximately 12:05 p.m.  Box is working to restore services as soon as possible.

Information Technology Services (ITS) will continue to monitor the situation and update this news article with more information as it becomes available.

Visit the Box status page for more information on this outage.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.