ITS News

Information Technology Services

Who: Faculty, staff, and students

What: Planned downtime for the following services:

  • UNCGenie
  • Self-Service Password Reset (SSPR)
  • Degree Works
  • UNCG Account Provisioning
  • GetMyPin
  • Touchnet Payment Gateway
  • Banner
  • Workflow
  • AIMS parking system
  • PIN Verification on Financial Aid Phone Tree
  • Oracle Internet Directory
  • Application Manager (aka UC4)
  • Grouper
  • Reporting, including WebFOCUS & Argos, against Banner Production


  • Monday, October 14, 5:00 a.m. to 7:00 a.m. (all listed services)
  • Monday, October 14, 5:00 p.m. to 7:00 p.m. intermittent data outages may occur for the following:
    • ODS Production (ODSP)
    • Reporting, including WebFOCUS & Argos, against ODS Production

Please note that the ODS nightly data refresh will run on the evening of October 14th as normal.

Why: Banner Upgrades to Finance, HR, Position Control, General, AR, & Communication Management modules

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email