ITS News

Information Technology Services

Update (Resolved): 11/11/2019, 6:20 p.m.

Beginning at around midnight on November 11, UNCG’s phone system experienced issues that caused poor audio quality, intermittent call failures, and other service functionality problems. 

To correct these issues, system-wide maintenance was performed between 5:30 p.m. and 6:00 p.m.on November 11. Telephone service on campus is now restored. 

ITS will continue to monitor the service.

If you experience any problems with your campus phone service, please report the issue immediately by submitting  6-TECH ticket, calling 6-TECH at (336) 256-TECH (8324), or emailing 6-TECH@uncg.edu.


{Update: 11/11/2019, 3:20 p.m.}

As of 3:20 p.m., UNCG’s phone system continues to experience issues that are causing poor audio quality on some calls, as well as some call failures such as problems with “Press 1 for…” service functionality.

To correct these issues, system-wide maintenance will be performed between 5:30 p.m. and 6:00 p.m. During this service window, calls may be dropped. If you experience a dropped call, try your call again.

ITS will update this article when more information is available or when services are restored.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 11/11/2019, 11:50 a.m.}

As of 11:50 a.m., AT&T is addressing the phone system issues that began earlier this morning. Phone service remains intermittent. 

ITS will update this article when more information is available or when services are restored. 

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 11/11/2019, 9:15 a.m.}

At approximately 11:30 p.m. on November 10, 2019, an issue affecting the campus phone system was reported. As of 9:05 a.m., phone service is returning intermittently. However, some issues still exist. ITS will update this article when all phone services are restored. Until that time, please continue to check your phone connectivity.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 11/11/2019: 8:15 a.m.}

At approximately 11:30 p.m. on November 10, 2019, an issue affecting the campus phone system was reported. Campus phones are not able to place or receive calls to or from off-campus numbers.

The issue is ongoing, and ITS is working with AT&T to restore services as quickly as possible.

This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

 


{Original post: 11/11/2019, 2:09 a.m.}

Information Technology Services (ITS) is aware of an issue affecting the campus phone system.

Campus phones are not able to place or receive calls to or from off-campus numbers.

This article will be updated with more information as it becomes available. 

 

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.