ITS News

Information Technology Services

Who: All Users of Citrix Workspace App

What: Citrix Workspace App Authentication Changes

When: Friday, January 10, 2020

Why: ITS is changing the authentication mechanism on Citrix Workspace to match Workspace for Web.

Beginning January 10, authentication for the Citrix Workspace application will be similar to logging into MyCloud from a browser.

If a UNCG account is Duo-enabled, users will be prompted for Duo credentials when signing into Workspace

The “Remember me for 15 days” feature does not function with Workspace. Users must authenticate with Duo upon every login.

Note: YubiKeys are not compatible with Workspace.

Citrix Workspace App Compatibility

ITS no longer supports Citrix Receiver. All users must download the latest Workspace app available for their devices and operating systems.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email