ITS News

Information Technology Services

Who: Faculty and staff with computers running Windows 7

What: Mandatory Windows 10 upgrade

When: Friday, January 24, 2020, 5:30 p.m.

Microsoft Windows 7 support is discontinued.

All UNCG computers running Windows 7 must be upgraded to Windows 10 by January 24, 2020 at 5:30 p.m.

If your computer is not upgraded to Windows 10 by 5:30 p.m. on January 24, the upgrade will run automatically. If your computer is powered off at that time, the update will install the next time the computer powers on.

The in-place upgrade takes up to 5 hours. To avoid interrupting work, Information Technology Services (ITS) advises scheduling the upgrade for overnight, at the end of the workday, or over the weekend. For instructions on running the in-place upgrade, see In-Place Upgrade to Windows 10.

If you need assistance with the upgrade, contact your departmental technical support staff for assistance. If your department does not have technical support staff, open a 6-TECH request at 336-256-8324, 6-TECH@uncg.edu, or online.

Due to the lack of time remaining for the upgrade, there is no guarantee that ITS will process all assistance requests before January 24 at 5:30 p.m.

Why am I required to upgrade my work computer?

  • On January 14, 2020, Microsoft discontinued Windows 7 support. Windows 7 computers no longer receive any updates, including critical security updates. Risk for identity theft, viruses, and malware increases by using an operating system that cannot receive security patches.
  • UNCG is obligated to protect the integrity of our computing infrastructure. Unpatched, insecure, and vulnerable computers threaten other campus systems.
  • Running vulnerable operating systems creates potential intrusion entry points that threaten other information systems, resources, and/or infrastructure. Obligations to protect computing infrastructure and enforcement of this protection are outlined in UNCG policy on Acceptable Use of Computing and Electronic Resources:

    Policy III: “The use does not negatively impact other information systems or information system infrastructure.”

    Enforcement: “…violations of this policy may result in termination or suspension of access, in whole or in part, to University information systems at the discretion of ITS where such action is reasonable to protect the University or the University information infrastructure.”


For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.