ITS News

Information Technology Services

Who: Faculty and staff

What: Upgrade Box desktop applications

When: Before Tuesday, March 31, 2020

Why: On March 31, 2020, Box will discontinue support for TLS 1.1 across all Box services.

Box’s Updating Box from the Transport Layer Security (TLS) 1.1 Encryption Protocol FAQ provides comprehensive information about this service change.

To update non-compliant Box applications, download the latest version of the application(s) linked below. Refer to the steps outlined here to install the latest versions on devices.

Box Drive

Box Tools

Box Sync

Box for Office

If applications are not updated by March 31, 2020, users may experience the behaviors described here. Installing the latest versions of the relevant applications resolves these behaviors.

For assistance with this change, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email