ITS News

Information Technology Services

Only use softphones to call 911 if there is no alternative available.

Due to technical limitations, when a softphone is used to dial 911 it transmits the campus address of the office where the softphone was originally assigned. Because of this limitation, a caller who uses a softphone to dial 911 must provide their physical location verbally to dispatchers.

Since verbal communication is not always possible in an emergency situation, use a mobile or landline phone to call 911. Only use the softphone to call 911 if there is no alternative available.

The telephony manufacturer is working on a solution to transmit specific location data for softphones and other remote/mobile communication devices. In the interim, UNCG Voice Services is working with other University departments to help close this gap in service.

Learn more at UNCG 911 Compliance Information.