ITS News

Information Technology Services

Beginning Monday, June 15, 2020, UNCG G Suite users will transition to Google’s newest enterprise-grade collaboration tool, Google Chat. Google Chat will become the default option for direct messages (DMs), group messages, and team discussions. The Classic Hangouts app will be turned off.

Chat has a modern UI, team rooms that support better team collaboration,  bots to help with productivity,  and much more. The new Google Chat includes upgraded Gmail integration and the ability to chat with external users.

Prepare for the transition to Google Chat by doing the following: 

  • Explore the new web experience at
  • Download the new mobile app for Android or iOS.
  • Classic Hangouts users: download the new standalone desktop app from the prompt inside
  • On Monday, June 15, choose refresh in Gmail to get the new Chat in Gmail experience.

Where do I find my old chats?

  • All chat messages from classic Hangouts are accessible in Gmail.
  • Recent DMs from classic Hangouts are continued in Google Chat. 
  • Group messages from classic Hangouts (including their history) will not be migrated to Google Chat.
  • The classic Hangouts web interface for chat,, will remain available during this transition for group message retrieval. Users cannot chat in classic Hangouts by visiting in a mobile browser.
  • Chat will notify you of missed group messages from classic Hangouts.

What are the limitations of Chat?

  • Group messages from classic Hangouts (including their history) will not be migrated to Chat. Users can access those group messages in Important group messages in classic Hangouts can be recreated as Rooms in the new chat
  • Group direct messages and rooms that are started in the new Chat will not send messages to users who are still on the classic Hangouts apps.

Where do I go for help?