ITS News

Information Technology Services

Update (Resolved): 12/23/2021, 8:20 a.m.

On Thursday, December 23, ITS successfully restored desktop, documents, and download folders from MyCloud Secure Desktop. The service appears to be working normally. ITS will continue to monitor the services.

If you continue to have issues with your Secure Desktop or find that you are missing additional data, please contact 6-TECH. ITS staff will work with you individually to identify the specific cause of the particular problem.

For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH, or email 6-TECH@uncg.edu.

Follow the 6TECH System Status page for system status updates.


{Update: 12/22/2021, 3:00 p.m.}

ITS is aware of an ongoing issue with MyCloud Secure Desktop. For further details, see the MyCloud Secure Desktop status page.

An emergency fix will be applied to the service at midnight tonight.

Secure Desktop will be unavailable on Thursday, 12/23/2021, from 12:01 a.m. to 7:00 a.m.

ITS apologizes for any inconvenience caused by this issue.

For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH, or email 6-TECH@uncg.edu.


{Update (Resolved): 12/21/2021, 7:45 p.m.}

The issue affecting MyCloud Secure Desktop has been resolved. ITS will continue to monitor the service.

Follow the 6TECH System Status page for system status updates.

For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH, or email 6-TECH@uncg.edu.


{Original post: 12/21/2021, 5:25 p.m.}

At approximately 3:20 p.m., Information Technology Services (ITS) became aware of issues affecting the MyCloud Secure Desktop that we are currently investigating.

For Banner access, it may help to wipe the browser’s cache and see if that resolves any issues. Ctrl+Shift+Del is the shortcut to wipe data dialog in Chrome and possibly other browsers. Otherwise, delete “cached images and files” for “all time.”

Follow the 6TECH status page to get real-time UNCG ITS system updates!

For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH, or email 6-TECH@uncg.edu.