ITS News

Information Technology Services

Who: MyCloud users What: MyCloud User Profile Reset When: Friday, January 3, 2020 Why: Spring 2020 semester refresh  Information Technology Services (ITS) will reset all user profiles for the Campus Desktop in MyCloud. User profiles store application and Windows OS settings, including custom printer or drive mappings.  Note: Personal files stored in folders, such as [Read More]

Information Technology Services (ITS) announces the launch of the ITS System Status page that will list all confirmed service outages that affect the UNCG community on a 24×7 basis. The System Status page is available on the 6-TECH Service Portal under Current Status, or at go.uncg.edu/service-status. ITS will no longer post outage information on ITS [Read More]

Phone and Email Support Normal operating hours: Monday – Thursday: 7 a.m. – 10 p.m. Friday: 7 a.m. – 8 p.m. Holiday periods: New Year December 31: 7 a.m. – 7 p.m. January 1: Closed Spring Holiday Closed Friday (Check UNCG Academic Calendar for yearly dates) Thanksgiving Thanksgiving Day: Closed Friday after Thanksgiving: 10 a.m. – 8 p.m. [Read More]

On Tuesday, October 29, ITS Learning Technology presents a ClearTouch Panel Workshop. This workshop covers the basics of the ClearTouch panel, best practices, and an activities showcase for using ClearTouch with learners. Session time will also be provided for questions and one-on-one assistance with projects. The workshop is on Tuesday! Register now on the the new [Read More]

Update: ITS identified the login issue and worked with the hosting vendor to solve the problem. We are closely monitoring the service to prevent future recurrences. We appreciate your patience. Please report any login errors by submitting a ticket at 6-TECH online, or by calling 6-TECH at (336) 256-TECH (8324), or emailing 6-TECH@uncg.edu. Posted on [Read More]