ITS News

Information Technology Services

Beginning February 1, 2021, Zoom cloud recordings will be automatically deleted 30 days after their creation. When the 30-day retention period is set on February 1, recordings older than 30 days will move to the Zoom trash and remain there for an additional 30 days. While in the Zoom trash, recordings can be recovered and [Read More]

To continue providing the highest-level service to the UNCG community while managing COVID 19-related budgetary constraints, the 6-TECH Service Desk is refocusing efforts. Our new hours of operation are designed to provide support for the most clients possible, while maintaining adequate staffing levels. 6-TECH is also adding new avenues of support in the coming months, [Read More]

From Monday, November 30, 2020, until Saturday, December 5, 2020, during final exams, the ITS Service Desk will extend service hours as follows: Monday – Friday: 7:00 a.m. – midnight Saturday: 7:00 a.m. – 7:00 p.m. During these hours, clients can reach 6-TECH by phone, email, chat, or opening a ticket via Fix It. Outside [Read More]

macOS Big Sur 11.0.1 released on Thursday, November 12, 2020. Information Technology Services (ITS) and the Mac Advisory Committee are continuing the evaluation of of the new operating system’s compatibility with UNCG enterprise applications and network configurations. ITS support will not be available for macOS Big Sur 11.0.1 until the evaluation is complete. For technical assistance, [Read More]

On Wednesday, November 11, 2020, the secure virtual desktop environment will be available for all users of MyCloud-based Banner administrative applications and reporting, such as ePrint, Argos and WebFocus. This service is a part of Information Technology Services’ (ITS) Anywhere Access strategy and will allow Banner users to access critical business applications through a secure [Read More]