Information Technology Services

Who: Students, faculty, and staff that use Canvas What: Canvas scheduled maintenance When: Thursday, March 21, 2024, at 2:05 a.m. until 4:05 a.m. Why: Instructure, the vendor for Canvas, has scheduled maintenance that is expected to last no more than 5 minutes but could extend to 2 hours.  During the maintenance window, Canvas may be [Read More]

Who: Students, faculty, and staffWhat: UNCG is upgrading Banner Student, Registration, and Faculty from Self-Service Banner 8 to Self-Service Banner 9 (SSB9).When: Wednesday, March 6, 2024, 5:30 a.m. – 7:30 a.m. Why: Banner module upgrades On Wednesday, March 6, 2024, Self-Service Banner 9 (SSB9) interfaces will be upgraded with a new look and feel. See the Technology [Read More]

Who: Users of Emma   What: Vendor-planned downtime for Emma  When: February 9, 2024, 5:00 p.m. until 11:59 p.m.  February 10 and 11, 2024, 7:00 p.m. until 11:59 p.m. Why: Marigold, the vendor for Emma, the University’s mass email platform, will be performing maintenance on their system. During the specified maintenance periods, there may be sporadic [Read More]

Between 10:42 a.m. and 2:20 p.m. on Tuesday, January 30, Oracle Cloud Infrastructure (OCI) identified issues intermittently affecting UNCG users of Banner and other databases. OCI reports that the issues are resolved.   If you are still experiencing problems, please submit a 6-TECH ticket or email [email protected]. You will be contacted during business hours.  Follow the 6-TECH System Status page for [Read More]

Between 9:55 a.m. and 8:30 p.m. on Friday, January 26, Microsoft experienced a global degradation of service that affected UNCG users. Microsoft reports that the issue has been resolved.   If you are still experiencing problems with Microsoft Teams, please submit a 6-TECH ticket or email [email protected]. You will be contacted during business hours.  Follow the 6-TECH System [Read More]