Technology News

Information Technology Services

Update (Resolved) 10/31/18, 1:30 p.m. As of 1:18 p.m., Duke Power and AT&T report that power and telephone services have been restored. If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or {Update: 10/31/18, 9:20 a.m.} The telephone service disruption on campus was caused by a power [Read More]

Update (Resolved): 10/29/2018, 1:15 p.m. An issue at Instructure (the vendor who provides Canvas) occurred this morning that affected their connection to the Amazon Web Services (AWS) storage platform that Canvas uses for file storage. This issue was first acknowledged at 10:52 a.m. and was announced as resolved at 12:32 p.m. Canvas file uploads and [Read More]

UPDATE (Resolved): 10/16/2018, 1:10 p.m. An issue at Duo Security, Inc., our two-factor authentication (2FA) vendor, occurred today between 11:30 a.m. and 12:30 p.m. It affected UNCG’s Duo service, which prevented logins to multiple services. Duo service is restored and functioning normally. ITS and Duo Security, Inc will continue to monitor service. ITS apologizes for [Read More]

Who: Occupants of the Field Turf Maintenance Building. What: Planned downtime for network services for the Field Turf Maintenance Building. When: Tuesday, October 16, 5:45 a.m. to 6:30 a.m. Why: Upgrade to network electrical support equipment. During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in [Read More]

Update (Resolved): 9/27, 6:13 p.m. The issue has been resolved, and ITS is unaware of any ongoing problems with search in Google Chrome. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or {Original post: 9/27/2018, 2:28 p.m.} ITS is aware of issues with search using Google Chrome that presents [Read More]