Technology News

Information Technology Services

Who: Users of G-Suite Services (Gmail, Google Calendar, Drive, etc.) through a Chrome Browser

What: An additional security verification screen during log on

When: Monday, May 7 or soon after

Why: Mandatory feature change implemented by Google to enhance account security

On May 7th, or soon after, Google is releasing a feature in the Chrome browser so that users logging in via single-sign-on will see an additional verification screen when they access G-Suite services, such as Gmail, Calendar and Drive.

The purpose of this screen is to help prevent users from unknowingly signing into a malicious account.  The screen asks the user to verify the account address. UNCG users should verify that the correct account is presented by Google during login. If the account listed matches their UNCG account information, then click “Continue.”

If the account listed is not correct, the user should click “I don’t recognize this account” and immediately report the incident to 6-TECH. If possible, the user should send a screenshot to help ITS troubleshoot the issue.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

Who: Occupants of the Bryan Building

What: Planned downtime for network services at the Bryan Building

When: Friday, May 4, 4:00 a.m. to 6:00 a.m.

Why: Upgrade to network electrical support equipment.

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update 4/27/2018 3:55 p.m.

The issue affecting access to Canvas appears to be resolved.  The outage occurred between ~3:15 p.m. and 3:50 p.m.

ITS apologizes for any inconvenience caused by this issue.

If you have questions or are still experiencing issues, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original post: 4/27/2018 3:40 p.m.}

At approximately 3:15 p.m. this afternoon, Information Technology Services (ITS) was made aware of an issue currently preventing users from accessing Canvas.

ITS apologizes for any inconvenience caused by this issue.  This article will be updated when more information is available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Occupants of the School of Education Building

What: Planned downtime for network services at the School of Education Building

When: Tuesday, May 1, 4:00 a.m. to 6:00 a.m.

Why: Upgrade to network electrical support equipment.

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Occupants of the Petty Building

What: Planned downtime for network services at the Petty Building

When: Thursday, April 26, 4:00 a.m. to 6:00 a.m.

Why: Upgrade to network electrical support equipment.

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.