Technology News

Information Technology Services

On November 3, 2017 Information Technology Services (ITS), in collaboration with the Mac Advisory Committee (MAC), announced that upgrading to macOS Sierra is approved for clients on UNCG networks. At this time it is advised that all clients proceed with the upgrade to the latest version of macOS High Sierra, currently 10.13.2.

Please visit Apple’s website for hardware requirements necessary to support macOS High Sierra.

Some users may need to update their wireless profiles by creating new ones using cloudpath at https://cloudpath.uncg.edu. Before proceeding, as with any major upgrade, it is highly recommended that you have a current backup of your data. You can continue to find new information about macOS Sierra, and other Mac related information on The Mac Support Hub.

If you experience problems after upgrading to macOS High Sierra, please contact 6-TECH to log a service request.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty and staff with UNCG-managed computers

What: Downtime for the Application Catalog (AppCat) due to an upgrade to the SCCM service, the desktop management software deployed on UNCG-managed computers

When: Saturday, December 16, 12:01 a.m. – Monday, December 18, 5:00 p.m.

Why: System upgrade

Services Affected:

SCCM (Microsoft System Center Configuration Manager) is the desktop management software deployed on all UNCG-managed computers. It allows ITS to manage important Microsoft software updates for your computer. It also supports the Application catalog (“AppCat”) used for accessing installing software applications.

During the maintenance window, SCCM will be down and the Application Catalog will be unavailable for software installations.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who:  Occupants of the Dining Hall

What: Planned downtime for network services at the Dining Hall

When: Tuesday, December 12, 5:30 p.m. to 11:00 p.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who:    Faculty, staff and students

What:   KeyServer software and server operating system upgrade

When:  Tuesday, December 12

Why:    Upgrade to Keyserver version 7.3.1.5 and Server 2016

No service impact is expected.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who:  Occupants of the Petty Building

What: Planned downtime for network services at the Petty Building

When: Monday, December 11, 5:45 a.m. to 6:15 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.