Technology News

Information Technology Services

Who:  Occupants of the Steam Plant

What: Planned downtime for network services at the Steam Plant

When: Wednesday, November 15, 6:30 a.m. to 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who:  Occupants of the Nursing Annex Building

What: Planned downtime for network services at the Nursing Annex building

When: Thursday, November 16, 6:30 a.m. to 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update:11/10/17, 12:00 p.m.

As of 11/10/2017, the issue with automatic MP4 conversions of WebEx sessions held via Canvas (using the CirQlive service) has been resolved.

The problem began on 11/6/17, when CirQlive was unable to contact WebEx for an extended period of time due to widespread Internet problems occurring with many major providers on that date. CirQlive could not contact WebEx servers to retrieve the original ARF recordings, which is necessary to initiate the conversion process.

As a result, the pending conversion jobs were queued and held until a reliable connection to WebEx servers could be made. This connection was restored sometime on 11/9/17, at which point any pending conversions were then processed.

At this time, all backlogged conversions should be complete, and all WebEx recordings made through Canvas should be available as both ARF and MP4.

ITS apologizes for any inconvenience caused by this issue.


{Original Post 11/8/17}

Information Technology Services (ITS) is aware of problems with the automatic MP4 conversion process for WebEx sessions that are initiated via Canvas (using the CirQlive service). Sessions that occurred before noon on Saturday, November 4th were successfully converted to MP4; any sessions held after noon on November 4th are available in ARF format only.

The ability to record sessions and access ARF versions of recordings is unaffected. Therefore, in the interim, users who need to view recorded sessions via Canvas may use the ARF versions. Note, ARF files are only viewable on desktop / laptop computers, not on mobile devices.

WebEx administrators are in contact with CirQlive support, but the exact cause of the problem is unclear at this time.

ITS apologizes for any inconvenience caused by this issue. This news article will be updated as soon as more information is available or the problem is resolved.


If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who:  Occupants of the School of Education Building

What: Planned downtime for network services at the School of Education building

When: Saturday, November 11, 7:00 a.m. to 5:00 p.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Information Technology Services (ITS), in collaboration with the MAC Advisory Committee, announced on September 13, 2017 that we were evaluating macOS High Sierra for on-campus use. This includes testing its compatibility with enterprise applications and UNCG standard hardware and network configurations.

The evaluation process has been completed, and ITS has concluded that there are no major problems anticipated for clients who decide to upgrade. Only minor issues were encountered, which should only affect a small segment of Mac users. Some users may need to update their wireless profiles by creating new ones using cloudpath at https://cloudpath.uncg.edu. Before proceeding, as with any major upgrade, it is highly recommended that you have a current backup of your data.

Updates on the use of macOS High Sierra at UNCG, including known issues, will be posted on the MAC Support Hub website as they become available.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.