Technology News

Information Technology Services

Update: 9/11/2017 6:50 p.m.

The problem causing the issues with access to WebEx via Canvas has been resolved (see details from the status page of the service that hosts CirQlive). We are unaware of any ongoing problems at this time.

We apologize for any inconvenience this issue may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original post: 9/11/2017 4:48 p.m.}

Information Technology Services (ITS) is aware of problems with access to WebEx via Canvas (using the CirQlive service). Users are currently unable to load WebEx sessions, recordings, and other data from within Canvas. The service that hosts CirQlive has acknowledged the issue on their status page.

The exact cause of the problem is unclear, though UNCG is not the only affected user base.

Direct access to WebEx is not affected; users may log in to WebEx to host sessions by visiting http://webex-facstaff.uncg.edu (faculty and staff hosts). Direct meeting links may also be sent to recipients as needed. This workaround should be used for any instructors holding WebEx sessions for their courses until this issue is resolved.

ITS will update this article with more information as it becomes available.

We apologize for any inconvenience this problem may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty and staff with devices on the GCN running Windows 10

What: Installation of Windows 10 Creators update

When:

  • Now available for installation via the Application Catalog.
  • On Friday, September 29, at 5:30 p.m. EST, automatic installation will be run.

Why: There is currently a mix of Windows 10 v1511, Windows 10 Anniversary Update, and Windows 10 Creators Update running on campus. This update will transition all Windows 10 devices to Creators Update. Also, in keeping with Microsoft’s new rapid release timeline for Windows 10, Windows 10 v1511 will stop receiving security updates in November 2017.

Client action required: Client action is recommended but not required.

Information Technology Services (ITS) recommends that you install the update early, so that you can control when the reboots and start-up delays occur.

If you do not install the update early, then it will run automatically on September 29 at 5:30 p.m. If your computer is powered off at that time, it will be installed the next time the computer starts.


ITS released Windows 10 1703 (or “Creators Update”) to all GCN faculty/staff Windows 10 devices on August 18. This update is delivered like all Windows updates – via the Application Catalog.

If you are already running Creators Update, your machine will not be affected. To know if you’re already running this version, follow these instructions. Under version, it will say “1703” if you’re running Creators Update.

Note: This does not apply to devices running Windows 7.


Client Action Recommended

Run the update early. Feature updates take longer to run than traditional Windows updates (approx. 30-45 minutes on average). ITS recommends starting the update before leaving for the day. The device will update overnight and be ready to go the next morning.

  1. Open the Application Catalog and select Updates from the left nav menu.
  2. Click “Feature update to Windows 10 Enterprise, version 1703, en-us” to select it and then click Install.


What if the update fails?
 If for some reason the update were to fail, your device should revert back to the previous version of Windows 10. If the update fails or your device fails to revert back, please contact 6-TECH so that a tech can come and look at your device.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

Who:  Occupants of 127 McIver Street and Carter Childcare buildings

What: Planned downtime for network services at 127 McIver Street and the Carter Childcare buildings

When: Friday, September 15, 5:30 a.m. to 7:00 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who:  Occupants of the Electrical Substation Building

What: Planned downtime for network services at the Electrical Substation Building

When: Thursday, September 14, 6:00 a.m. to 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update: 9/7/2017 12:40 p.m.

Google is reporting that the issue with Google Drive has been resolved (see status page).

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original post: 9/7/2017 11:17 a.m.}

Information Technology Services (ITS) is aware of an issue with Google Drive not loading files. UNCG as well as other institutions have reported the problem to Google.

Google has acknowledged the issue and will provide details on its status page.

There is currently no timeline for resolution. ITS apologizes for the inconvenience and will update this article as more information becomes available or when the problem is resolved.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.