Technology News

Information Technology Services

A new native-Canvas tool for viewing and annotating documents will be deployed to Canvas on Tuesday, June 20th. This tool will replace the Box and Crocodoc tools that previously powered document viewing and annotating features in Canvas. The new Canvas document viewer and annotation tool will: Support all of the document types now supported by [Read More]

Update: 6/6/2017, 9:15 a.m. ITS has received confirmation that the issue with  Canvas is now resolved. We are unaware of any ongoing problems at this time. We apologize for any inconvenience this issue may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or  (Original post 6/3/17, [Read More]

Who: Faculty, staff, students using Canvas What: Planned maintenance for Canvas When: Friday, April 21 (no downtime expected) Why: Mandatory updates by Canvas vendor On Friday, April 21, Instructure (the vendor who provides Canvas) will be performing mandatory updates to the Canvas user authentication workflow. Instructure does not anticipate any service interruption for Canvas during this [Read More]

Instructure will be updating the Canvas Chat tool on Friday, March 31. The maintenance window will begin at 2pm today and may last up to 24 hours. All other Canvas features will remain operational during this time. Additional information about the Chat tool enhancements can found in the Canvas Production Release Notes. If you have questions [Read More]

Who: Students, faculty and staff who log into applications connected to Shibboleth (UNCG’s Single sign-on) authentication services (see list of services below). What: Planned downtime of Shibboleth authentication services.  Affected services affected include: Google Apps (e.g. Gmail, Hangouts, Calendar, Drive) Canvas Box Office 365 SpartanCard Online WebEx Qualtrics When: Thursday, March 16, 5:00 a.m. – 7:30 [Read More]