ITS News

Information Technology Services

Multi-factor authentication (MFA) has long been considered a best-practice for security, but now it is effectively a prerequisite, minimal practice for digital security.  The Colonial Pipeline ransomware attack interrupted summer for a lot of us. The attack began when a hacker got the password to a Colonial pipeline network account. Once the hacker got in, [Read More]

Who: Faculty, staff, and students What: Planned downtime for the following services: UNCGenie UNCG Account Provisioning GetMyPin Banner Admin Pages ODS (Operational Data Store) Financial Aid automated phone system authentication WebFOCUS reporting from Banner and ODS Degree Works Grouper When: Thursday, August 26, 2021, 5:30 a.m. – 7:30 a.m. Why: Quarterly Oracle security patching For [Read More]

Who: Faculty, staff, and students What: Planned downtime for the UNCG campus network When: Saturday, July 31, 6:30 a.m. – 12:30 p.m. During the maintenance window, all campus network-related services will be intermittently unavailable. ITS appreciates your patience as we perform this necessary maintenance. For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) [Read More]

A new version of Google Sites is replacing the classic Google Sites application. Features of the new Google Sites include:  Custom and standard templates and new site themes  Improved text controls with more fonts, colors, and styles, and new page elements, like tables of contents and image carousels Better integration with other Google Workspace products   [Read More]

Update: 7/29/21, 3:40 p.m. In a continuing effort to address issues affecting Microsoft Teams Voice, ITS will perform troubleshooting and maintenance work at 5:30 p.m. Teams Voice service may be impacted.  Calls that are in progress during the maintenance period are not expected to be affected. New calls that begin during the maintenance period may [Read More]