UNCG ITS News
Information Technology Services
Banner, UNCGenie, Schedule Hero, Degreeworks, Maintenance and Downtime | December 16-18
Who: Students, faculty, and staff What: Planned downtime for Banner and associated applications, including UNCGenie, Schedule Hero, and Degree Works When Saturday, December 16, 6:30 a.m. until Monday, December 18, 8 a.m., 2023 Why: Banner module upgrades What is affected: Banner Upgrades (All services will be unavailable) UNCGenie Student functions including course registration, transcript requests, advising [Read More]
Reminder: Planned Downtime for Several Oracle-Dependent Services | Tuesday, November 21
Who: Faculty, Staff, and StudentsWhat: Oracle Database Quarterly Critical Patch Update (CPU)When: Tuesday, November 21, 2023, 4:30 a.m. – 7:30 a.m.Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services. The following core Oracle-dependent services will be impacted during the maintenance [Read More]
Self-Service Banner 9 Production Release | November 8, 2023
Who: Students, faculty, and staff What: UNCG is upgrading Banner Finance, Employee, and General from Self-Service Banner 8 to Self-Service Banner 9 (SSB9).When: Wednesday, November 8, 2023, 5:30 a.m. – 7:30 a.m. Why: Banner module upgrades Self-Service Banner 9 (SSB9) interfaces will upgrade Wednesday, November 8 with a new look and feel. For more information on [Read More]
macOS Sonoma Upgrade Approved for UNCG Mac Users
The evaluation of macOS Sonoma which was announced on September 25, 2023, is complete. The upgrade is now available for UNCG Mac users. Visit the macOS Sonoma features website to view the changes and enhancements. New minimum system requirements for running the latest OS can be found at the bottom of the features page. {Original [Read More]
Update: (Resolved)Long-Distance Calls in Microsoft Teams and Genesys Call Center Outage on Campus
Between 2:15 p.m. and 8:25 p.m. on Friday, October 27, UNCG’s Microsoft Teams Voice and Genesys Call Centers were not able to complete outbound domestic long-distance and international calls. The issue has been resolved. If you are still experiencing issues with the Microsoft Teams Voice or Genesys Call Centers, please submit a 6-TECH ticket, call [Read More]
Technology Training
- Research Computing Facilitation Office Hour April 24, 2024
- Teams: Working with Files at UNCG April 24, 2024
- Teams: Make Meetings Better at UNCG April 25, 2024
- Finding Efficiencies in Outlook April 29, 2024