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Information Technology Services

Update 1:48PM EST – The AWS issue affects multiple UNCG services. Further updates will be posted to the article “AWS Problem Affecting UNCG Services” as more details become available. Information Technology Services (ITS) is aware of an issue affecting Canvas. Users will be unable access Canvas until the issue is resolved. The outage stems from [Read More]

On, or soon after February 24, 2017, iSpartan Google Drive users will be able to preview Microsoft Office password-protected files. Google Drive contains a file preview functionality.  Users can see the contents of a file without opening the file. Users whose Microsoft Office documents, spreadsheets and presentations were password-protected were previously unable to be previewed. [Read More]

Who: Users of macOS and Windows 10 workstations in the No-NAP (10.78) network What: Reconfiguration of firewall policies on No-NAP (10.78) network When: Tuesday, November 15, 2016, 5:30 a.m. – 7:30 a.m. Why: The reconfiguration will allow workstations in the No-NAP network to have access to the same services as workstations in the GCN. Client [Read More]

During the next six weeks, Google will gradually introduce new behavior to Google’s Hangouts Chrome extension. The new experience more closely resembles the mobile app and is oriented to facilitating group chats. With the Hangout Chrome extension, Hangouts will appear as its own desktop window. Additional features in development include the ability to pop-out conversations so [Read More]

As part of an ongoing effort to combat phishing and increase email security, Information Technology Services (ITS) is implementing stronger controls to prevent the illegitimate use of UNCG email addresses. ITS began monitoring spoofed emails in January, 2016, following the New Phishing Protections memo from Provost Dana Dunn, Vice Chancellor Charles Maimone, and Vice Chancellor [Read More]