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Information Technology Services

Update (Resolved): 7/30/2019, 11:15 a.m. On July 30, between 6:00 a.m. and 11:00 a.m., there was an issue affecting MyCloud. Service has been restored and is functioning normally. ITS will continue to monitor this service. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, please submit [Read More]

Who: MyCloud users What: MyCloud user experience improvements When: Tuesday, July 30, 2019 Why: Improvements to User Profile Management and OS/Office Updates Information Technology Services (ITS) is improving the way core MyCloud desktops (Campus, Student, Secure) and applications store user profile data. MyCloud desktops and applications will now save data and settings the same way [Read More]

Update (Resolved): 4/5/2019, 2:15 p.m. Between March 1, 2019 and April 4, 2019, there was an issue affecting MyCloud. This service has been restored and is functioning normally. ITS will continue to monitor this service. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, please submit a [Read More]

Who: MyCloud users What: Planned downtime for MyCloud When: Saturday, February 9, 2019, 5:00 a.m. – 7:30 a.m. Why: Routine security vulnerability patching There may be intermittent interruptions to MyCloud access during this time. If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update (Resolved): 02-04-2019, 1:20 p.m.   An issue affecting MyCloud occurred today between 9:36 a.m. and 1:15 p.m. ITS confirms that the MyCloud service is restored and functioning normally. ITS is still investigating the root cause of the outage, and continues to monitor service. If you experience any issues with MyCloud, please contact 6-TECH. We [Read More]