ITS News

Information Technology Services

Beginning Friday, June 30 at 7 a.m., Information Technology Services (ITS) will begin using new service management software. This will bring changes to ITS communications and online support offerings: Tickets for client support will be handled in a new system. As work occurs on these tickets, emails will be generated from a new non-UNCG address [Read More]

Who: Faculty, and staff using Remedy What: Downtime during Remedy upgrade When: Friday, June 26th at 10:00p.m. – Monday, June 29 at 7:00a.m. Why: Remedy is being upgraded. will be redirected to the new 8.1 environment. Information Technology Services (ITS) will upgrade Remedy from version 7 to version 8.1 beginning Friday, June 26th at [Read More]