ITS News

Information Technology Services

The access to resources problem reported earlier this morning has been resolved.  The issue began at approximately 7:45 a.m and was resolved at 10:45 a.m. Access to resources is fully restored. Go to our current status page for further information on this issue. For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) [Read More]

Who: Faculty, staff, and students What: Planned downtime for the following services: UNCGenie UNCG Account Provisioning GetMyPin Banner INB Banner Admin Pages DegreeWorks ODS (Operational Data Store) Workflow AIMS parking system Financial Aid automated phone system authentication WebFOCUS reporting from Banner and ODS Degree Works Application Manager Grouper Admissions Pros Rooms Management (RMS) When: Thursday, May [Read More]

Who: Turnitin users in Canvas What: Turnitin emergency maintenance window When: Saturday, May 2, 2020 11:00 a.m. – 3:00 p.m. Turnitin suggests limiting submissions during the four-hour maintenance window because there may be interruptions in service. For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu

Who: Faculty, staff, and students What: Planned wireless network downtime at UNCG and JSNN campuses When: Tuesday, April 14, 2020, 5:30 a.m. – 7:30 a.m. Why: ITS will perform wireless network maintenance. Wireless connectivity will be intermittent during the maintenance window. Downtime is expected to be approximately 10-15 minutes at some point during the maintenance [Read More]

Update: 4/14/2020, 4:30 p.m. Due to technical difficulties, the transition scheduled for the morning of Tuesday, April 14, will occur the morning of Wednesday, April 15. {Original post: 4/7/2020, 8:48 a.m.} On Tuesday, April 14, 2020, UNCG’s G Suite services (Gmail, Google Drive, etc.) will transition to UNCG’s new identity access management (IAM) system. Users [Read More]