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Information Technology Services

Cisco has announced a maintenance window for UNCG’s Webex environment. This maintenance window will begin Friday, December 14 at 10:00 p.m. EST and end Monday, December 17 at 3:00 a.m. EST.   Impact to UNCG Users Most Webex services will continue to function normally during this maintenance window. Users may continue to use Webex as [Read More]

As a part of the recent updates to the UNCG Webex service, session recordings made using the Webex Meetings (Meeting Center) and Webex Events (Event Center) platforms will now be recorded in MP4 format, instead of the ARF format. MP4 files are standard video files with excellent cross-platform compatibility. What is the difference between ARF [Read More]

We are excited to announce some upcoming enhancements to the UNCG Webex experience! As of September 12 , many new features will be available to faculty, staff, and students, including toll call-in for all sessions, unlimited recording storage in Webex, support for the Webex Web App (including meeting access for Chrome OS users), and more. [Read More]

Cisco has announced some changes to the Webex platform, to take effect with the next regular product update. Included in this update are some significant changes to the user experience for Meeting Center and Event Center, as well as an overall naming change to their product lineup. These updates are scheduled to take place in [Read More]

Update: 11/21/2017 5:45 p.m. The issue with WebEx sessions started from Canvas has been resolved. ITS apologizes for any inconvenience caused by this issue and will continue to monitor the situation. If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. {Original Post: 11/21/17 5:05 .pm.} ITS [Read More]