Technology News
Information Technology Services
UPDATE (Resolved): Issue with WebEx Sessions Started from Canvas
Update: 11/21/2017 5:45 p.m. The issue with WebEx sessions started from Canvas has been resolved. ITS apologizes for any inconvenience caused by this issue and will continue to monitor the situation. If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. {Original Post: 11/21/17 5:05 .pm.} ITS [Read More]
New WebEx Feature: Allowing Another User to Schedule Sessions on Your Behalf
Beginning Friday, October 13, users in UNCG’s Faculty/Staff WebEx environment will have the ability to delegate session scheduling privileges to other users. This feature is similar to a user’s ability to assign calendar delegates in Google Calendar. Delegated scheduling privileges are available for the Meeting Center and Training Center platforms. Before delegated scheduling, it was difficult for [Read More]
Update to User Phone Numbers in UNCG WebEx
UNCG WebEx is scheduled to receive a routine update from the vendor, Cisco. As part of this update, the service will begin prompting users for phone number information upon login. However, in testing, this feature is not working as expected, resulting in repeated prompts for phone number information. In an effort to protect our users [Read More]
UPDATE (Resolved): Some Users Experiencing WebEx Login Errors
Update: 3/17/2017, 8:15 a.m. Yesterday’s Webex login problems were resolved by approximately 8 p.m. last night. We are unaware of any ongoing problems at this time. We apologize for any inconvenience this issue may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. (Original post: 3/16/2017, [Read More]
Planned Downtime for Authentication (Login) Services – Affects Gmail, Canvas, and More | Thursday, March 16 | 5:00am – 7:30am
Who: Students, faculty and staff who log into applications connected to Shibboleth (UNCG’s Single sign-on) authentication services (see list of services below). What: Planned downtime of Shibboleth authentication services. Affected services affected include: Google Apps (e.g. Gmail, Hangouts, Calendar, Drive) Canvas Box Office 365 SpartanCard Online WebEx Qualtrics When: Thursday, March 16, 5:00 a.m. – 7:30 [Read More]
