Technology News

Information Technology Services

UNCG WebEx is scheduled to receive a routine update from the vendor, Cisco. As part of this update, the service will begin prompting users for phone number information upon login. However, in testing, this feature is not working as expected, resulting in repeated prompts for phone number information. In an effort to protect our users [Read More]

Update: 3/17/2017, 8:15 a.m. Yesterday’s Webex login problems were resolved by approximately 8 p.m. last night. We are unaware of any ongoing problems at this time. We apologize for any inconvenience this issue may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. (Original post: 3/16/2017, [Read More]

Who: Students, faculty and staff who log into applications connected to Shibboleth (UNCG’s Single sign-on) authentication services (see list of services below). What: Planned downtime of Shibboleth authentication services.  Affected services affected include: Google Apps (e.g. Gmail, Hangouts, Calendar, Drive) Canvas Box Office 365 SpartanCard Online WebEx Qualtrics When: Thursday, March 16, 5:00 a.m. – 7:30 [Read More]

Update: 2/22/2017, 9:30 a.m. ITS has received confirmation that the issue with WebEx access from Canvas is now resolved. We are unaware of any ongoing problems at this time. We apologize for any inconvenience this issue may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. [Read More]

UPDATE: 2/15/17, 9:00 a..m. ITS has received confirmation that the issue with WebEx access from Canvas is now resolved. We are unaware of any ongoing problems at this time. We apologize for any inconvenience this issue may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. [Read More]