Microsoft E-Learning Migrating to New Site

Posted on Thursday, April 17th, 2014 by ITS Communications under Service Enhancements.

Microsoft E-Learning* has built a new e-learning site to support a modern learning experience and provide improved online training services.  UNCG faculty, staff, and students with active E-Learning accounts will have their accounts migrated between now and June 2014, as described in this recent post from Microsoft:  

Starting March through June 2014, we will migrate all Software Assurance learner and administrator accounts to this new site. Notification of your upcoming migration will be posted on the current e-learning site prior to the migration of an organization. At the time of migration, you may experience up to 72 hours of downtime to your e-learning services. 

What can you expect before the migration?

  • No change in e-learning service. 
  • Email notification of the upcoming change to all active e-learning users. 

What can you expect after the migration? 

  • New site URLs! Don’t worry, the existing URL ( will redirect to the new site. 
  • Users will continue to use the same Microsoft account for their SA E-Learning benefit. User accounts and e-learning courses* will be accessible. 
  • We intend to migrate user accounts and the training progress information available today. It is recommended that learners save or print a copy of their course progress and achievement history, and administrators save a copy of your organizations usage and user reports. Learner course progress and achievement history, as well as organization usage and user reports will be available on until June 30, 2014. 
  • To learn more about how to save reports and user histories, please see the Software Assurance E-Learning Learner Guide and the Learning Central Administrator User Guide. 


*UNCG faculty, staff, and students are eligible for free Microsoft E-Learning accounts. For more information on how to obtain an account, visit Training with Microsoft E-Learning.

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Adding Hangouts to Google Calendar Events

Posted on Monday, April 14th, 2014 by ITS Communications under General.

Google recently released an update to the Calendar service that added a Google Hangout link (online video meeting) to each newly created event.

Although Google Hangouts is a great way to facilitate online meetings, the default addition of a Hangout may cause confusion for those meetings where it is not expected. As a result, iSpartan Administrators will be changing this setting so that event creators will be able to add Google Hangouts to their meetings manually, instead of it being done automatically for them.

If you want to add a Google Hangout to your meeting, just click the Add Video Call link when you’re creating the event in Google Calendar

For more information, see Google Hangouts.


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Planned Downtime for Wireless Network | Saturday, Apr 12

Posted on Friday, April 11th, 2014 by ITS Communications under Scheduled Maintenance.

Who:    Faculty, staff, and students who use the wireless network at the UNCG and JSNN campuses

What:   Patching of software on the equipment that provides wireless access for the UNCG and JSNN campuses

When:  Saturday, April 12, 5:30AM – 7:30AM.  Downtime is expected to be ~20 minutes during this period. 

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or

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“Heartbleed” Internet Security Vulnerability

Posted on Thursday, April 10th, 2014 by ITS Communications under Security.

Media outlets have been reporting on the “Heartbleed” Internet security vulnerability. The “Heartbleed” risk is a threat to many websites across the Internet. The staff of Information Technology Services (ITS) are assessing the risk to UNCG and are making changes to mitigate risk.

Please take special note that despite many media reports advising people to change passwords, UNCG is not currently suggesting that users change their campus passwords as a response to “Heartbleed.” In terms of the “Heartbleed” risk and changing passwords, timing is important. Please do NOT change passwords as a response to “Heartbleed” until you have received information from ITS that any affected servers have been updated to eliminate the “Heartbleed” risk. ITS will provide further guidance on the timing of password changes in the near future.

(Note! Anyone who has a normal business reason to change passwords at this time should do so. This includes changing a password that is due to expire, per UNCG’s usual 90-day expiration cycle. If you are getting messages that your password is expiring, you should change your password at

We will continue to update the campus as our work to address this risk progresses. If you have questions about “Heartbleed” and campus technology, please contact 6-TECH at (336) 256-TECH (8324) or

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Sophisticated Phishing Attack Hit UNCG, 4-7-2014

Posted on Tuesday, April 8th, 2014 by ITS Communications under Security.

Information Technology Services (ITS) has become aware of another phishing attack targeting campus users. Email comes into a user’s inbox, asking them to update their account, with a supposed link to a UNCG website. In reality, the link takes users to a fake site, asking them to log in with their iSpartan password at which point the user’s account is compromised.

This phishing attack is more sophisticated than the other recent cases, because the fake website is made to look like the UNCG iSpartan login page. Users can tell that it is a fake site because the web address is not a website.

4-10-2014 phishing

The email will have a message similar to the following:

Subject:  Campus Notification OR University of North Carolina at Greensboro Information

Dear User
You are required to CLICK HERE to update your account
University of North Carolina at Greensboro
Webmail Admin Helpdesk

The link in the email goes to the page shown in the screenshot above. 

Remember:  UNCG staff will never ask for your password or PIN by email, text, phone or any other means of communication. UNCG staff may ask you to change your password by visiting, or to log in to a University Web site.  

If you believe your account has been compromised, you should immediately reset your password via and then also contact 6-TECH for additional steps you need to take.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or

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