Desktop Version of Microsoft Office Now Free for all UNCG users

Posted on Wednesday, July 1st, 2015 by ITS Communications under Announcements, Service Enhancements.

Information Technology Services (ITS) is pleased to announce that all UNCG faculty, staff and students can now download and install the full version of Microsoft Office on up to 5 computers, for free, via the Office 365 service. (This is a follow-up to a previous ITS News article announcing this offering for students only.)

The Microsoft Office suite includes Word, Excel, Powerpoint, OneNote, Access, Publisher and Outlook. For exact details about which apps are available for PC and Mac, read the “Full Desktop Applications” section on the Office 365 Subscription Details page.

All faculty, staff and students can now use the Install Office button provided on the Office 365 @ UNCG main page.

All UNCG users can continue to use the web versions of the Microsoft Office apps within their browser, which can be accessed at office365.uncg.edu.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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UPDATE: Office 365 Outage – Web Apps Unavailable

Posted on Tuesday, June 30th, 2015 by ITS Communications under Service Disruption.

UPDATE: 7/1, 9:15pm

ITS and Microsoft have resolved this issue and are unaware of any ongoing problems for users accessing the Office web apps.  If you continue to experience problems or have questions, please  contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 


UPDATE: 6/30, 3:00pm

ITS continues to work with Microsoft on this issue. Affected users will notice that the buttons for their web app are disabled after logging in to Office 365, as pictured below. Users who are unaffected by this outage will be able to click on the buttons normally.

Office365


[Original post]

Information Technology Services (ITS) is aware of an issue affecting the availability of Office 365 web applications. This includes the online versions of Word, Excel and PowerPoint.

ITS is working to resolve the outage. This article will be updated with more information as it becomes available.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Latest Dangerous Phishing Attacks Targeting UNCG, 6-29-15

Posted on Tuesday, June 30th, 2015 by ITS Communications under Security.
Protect Yourself from Phishing Attacks
  • Be careful when following links in emails or email attachments. Especially in emails from unknown sources.
  • Use discretion when using your iSpartan credentials to log into sites outside of the uncg.edu domain.
  • Never reset your password on any site other than reset.uncg.edu.
  • If you have any doubts about the authenticity of an email or a web site asking for your iSpartan credentials, contact 6-TECH.

Information Technology Services (ITS) has become aware of a phishing attack targeting campus users. Email comes into a user’s inbox stating that the recipient has exceeded an email quota. It instructs the user to click on a link to revalidate the account. In reality, the link takes the user to a fake site, asking them to provide their iSpartan password, at which point the user’s account is compromised.

The email will have a subject line similar to this:

  • Notice!

The body of the message will be similar to this:

You have exceeded your (uncg.edu) email quota, Click on the link below to re-validate your email account.

{ WEB ADDRESS REDACTED BY ITS }

Thanks,
Information Technology Services, UNCG

The link in the email takes you to a fake site that looks like this:

fake site

 

 

 

 

 

 

 

 

 

 

 

 

 


General information about identifying phishing links

Usually you can tell whether a link is going to the appropriate place by hovering over the link and checking to see if the text of the link is the same as the actual target of the link.

URL in status bar
When the cursor is placed over a link without clicking, most browsers show the target of the link at the bottom of the browser in the status bar.

ITS reminds users to never reset their password on any site except the official reset.uncg.edu website. ITS also reminds users to be extremely careful which websites they provide their UNCG password to. Most UNCG websites will be located at URLs that contain “.uncg.edu” directly before the first forward slash. For example, if you look at the URL when you log in to your UNCG iSpartan email account, it will appear as https://gafe.uncg.edu/login.jsp. Seeing “uncg.edu” appear directly before the first forward slash will prove it is a trusted website. For other examples like this, look at the URL when you are logging into other campus services like Canvas, Box, Qualtrics, Office365, and Blackboard. They will appear as https://idp.uncg.edu/idp/Authn/UserPassword. In some specific cases, official UNCG services are provided at other URLs that may not contain “uncg.edu” before the first forward slash. In those situations, if you are suspicious or confused as to whether it is a trusted website, contact the UNCG office providing that service before entering your username and password. If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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New Anti-Virus Software – Microsoft’s System Center Endpoint Protection (SCEP) – To Replace Symantec Endpoint Protection

Posted on Thursday, June 25th, 2015 by ITS Communications under General.

Due to changes in licensing agreements, Information Technology Systems (ITS) has begun the process of transitioning to Microsoft’s System Center Endpoint Protection (SCEP) as our enterprise anti-virus solution. SCEP will replace Symantec Endpoint Protection. This process will take place over the next few months.

Recommended actions are provided below so you can make sure that your computer remains protected.

Recommended Actions

  • For most* university-owned computers running Microsoft Windows
    For most* university-owned computers running Microsoft Windows, the system will be updated automatically and will not require any further action.  You will receive a notification when your department is scheduled to be migrated.*Note: The exceptions are computers in the 152.x.x.x network (users in this network have specifically requested to operate there). The next bullet point contains recommended actions for these computers.
  • For university-owned computers running Microsoft Windows that are in the 152.x.x.x network
    These computers will not be automatically updated.  You will need to manually update your anti-virus before 6/26/2016, and our recommended anti-virus solution is SCEP.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Qualtrics Sign On Errors – Resolved

Posted on Thursday, June 25th, 2015 by ITS Communications under Service Disruption.

Update: June 25th, 11:30AM

ITS has resolved the Qualtrics issue. All users should now be able to sign in.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


What: Quatrics

Who: Faculty, Staff, Students

When: Thursday 9:30AM, June 25th, 2015

Information Technology Services (ITS) is aware of issues users are experiencing when signing into Qualtrics. ITS is working to restore service.

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