UPDATE (Resolved): Desktop Installer for Microsoft Office Temporarily Not Available

Posted on Thursday, August 27th, 2015 by ITS Communications under Service Disruption.

UPDATE 8/27/2015 at 4:00 PM EST

The link to the Office desktop installer has been restored. All users should now be able to access the installer.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


Information Technology Services (ITS) is aware of an issue affecting the download link it provides to the Microsoft Office desktop installer. ITS is investigating the issue. This article will be updated when the download link has been restored.

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Discontinuation of Support for Bootcamp on Apple Devices

Posted on Wednesday, August 26th, 2015 by ITS Communications under General.

Who: Faculty, staff and students using Bootcamp on Apple devices

What: Discontinuing Support for Bootcamp to Install Windows operating systems on Apple devices

When: Discontinuation of service will begin:

  • Effective immediately for new installation requests
  • Friday, May 6, 2016 for existing installations

Why:  Apple will not support Bootcamp with Windows 7 on new Macs

Based on Apple’s recent announcement that newer versions of Apple laptops and desktops will no longer support the use of Bootcamp to run the Windows 7 Operating System, the UNCG Mac Advisory Council and Department Technology Support (DTS) staff who provide support for Mac computers in their departments have requested that ITS no longer provide a standard Windows Operating System and software load (image) for use on Apple hardware.  Effective immediately, ITS will no longer provide this service, though existing bootcamp machines will continue to be supported through the end of the 2015 – 2016 academic year.

Faculty and staff that require the Windows 7 Operating System as part of their role at the University should either use a supported Windows device available through the campus-wide hardware procurement program (https://its.uncg.edu/Technology_Purchases/CHP/Computer_Specs/) or the MyCloud service provided by ITS (https://its.uncg.edu/virtual_services/mycloud/).

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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UPDATE: Microsoft Office – Unable to activate/authenticate problems

Posted on Wednesday, August 19th, 2015 by ITS Communications under Service Disruption.

UPDATE: 8/20 3:00PM

ITS has identified the problem, and is currently pushing out the solution to resolve this issue. ITS expects the solution to be pushed out to the affected multi-use machines before 5pm today.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 


 

Information Technology Services (ITS) is aware of an issue affecting the ability of UNCG users to activate their version of Microsoft Office on multi-user computers. This is mostly being reported in the computer labs on campus.

ITS is working to investigate the cause of the issue and to develop a solution as soon as possible. A timeline for a solution has not been determined, but this article will be updated with more information as it becomes available.

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Canvas Users Prompted with Terms of Service Agreement

Posted on Friday, August 14th, 2015 by ITS Communications under General.

UNCG users may be asked to agree to a Terms of Service prompt when logging in to Canvas. The prompt started appearing to users on Friday August 14th. UNCG users should click the checkbox and then the submit button to agree to the Terms of Service, so that they can continue to use Canvas as normal. The prompt will not appear again after the first time it has been agreed to by the user.

The prompt will look like this:

canvas-prompt

UNCG’s agreement with Instructure (the provider of Canvas) supersedes the terms that are linked in the prompt pictured above.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Desktop Version of Microsoft Office for PC and Mac Now Free for All UNCG Users

Posted on Wednesday, August 12th, 2015 by ITS Communications under Announcements, Service Enhancements.

Information Technology Services (ITS) is pleased to announce that all UNCG faculty, staff, and students can now download and install the full version of Microsoft Office on up to 5 computers for free, via the Office 365 service. This includes versions for PC and Mac users (previously, the Mac version was not available).

All faculty, staff, and students can now use the Install Office button provided on the Office 365 @ UNCG web page.

All UNCG users can continue to use the web versions of the Microsoft Office apps within their browser, which can be accessed at office365.uncg.edu.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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