UPDATE: Issue With Attachments in Gmail
Update 5:20 PM: ITS has received confirmation from Google that the Gmail attachment issue has been resolved.
Please contact 6-TECH at 256-TECH (8324) or 6-TECH@uncg.edu if you have questions.
Information Technology Services (ITS) has confirmed with Google that there is an issue in which an error may occur while adding an attachment to a Gmail message. The error message states that the attachment contains a virus. Google is aware of this system-wide issue and is working to resolve it. ITS will provide an update to this news article once Google has notified us that the issue has been resolved.
If you have questions, please contact 6-TECH at 256-TECH (8324).
Blackboard Upgrade to Version 9.1 SP 8
What: Blackboard Upgrade to Version 9.1 SP 8
When: 8 am, Monday, 5/7 until 6 PM, Thursday, 5/10
Why: New features and functionality
The upgrade of the Blackboard Learn system will begin at 8 AM, Monday, May 7th, and is scheduled to last until 6 PM, Thursday, May 10th. During this time all Blackboard Learn services including Starfish will be unavailable. These dates were approved by the Blackboard Steering Committee with guidance from the academic units. It is anticipated that all future upgrades will occur annually in May. (Note: Users of Blackboard Collaborate may request rooms outside of Blackboard Learn, and those rooms will continue to work while Learn is unavailable.)
The new features include a change to the ‘look and feel’ of the system, and enhanced reporting and grading features, including the ability to re-grade an assessment. Please visit https://sites.google.com/a/uncg.edu/blackboard-documentation-training/sp8 for helpful tutorials and information.
Please note that the end date for the maintenance is intended to be a worst-case scenario. The anticipated service interruption is approximately 48 hours, depending on how smoothly the upgrade goes. The Blackboard Technical Team will try to minimize the amount of service interruption, but all clients should plan for the maximum outage period.
If you have questions or need more information, please contact the Faculty Teaching and Learning Commons at bbemail@uncg.edu, or 6-TECH at (336) 256-TECH (8324) or 6tech@uncg.edu.
Blackboard Collaborate Updated Within Blackboard Learn
The Blackboard Collaborate building block has been successfully updated within Blackboard Learn. Please be aware that the features of Blackboard Collaborate have not changed. However, you will now notice that the Elluminate Live! link in Blackboard Learn is now titled Blackboard Collaborate, and is available under Tools in courses and organizations.
If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6tech@uncg.edu.
Google Drive Is Coming Soon
We are excited to announce Google Drive, a new way to access and share all your files and folders, at any time and on any device. In the coming months, Google Drive will replace and enhance what you know today as your Google Documents List.
What is Google Drive?
Think of Google Drive as your personal collection of files and folders that follows you wherever you go – it lets you keep everything and share anything. With Google Drive, you can access files, folders, and Google Docs from a web browser or any device where you’ve installed your Google Drive.
Your Google Drive is in the cloud, but you can also install the desktop and mobile application to access your files from your computer, smartphone, tablet, or other Android or iOS mobile device, in addition to the online interface at drive.google.com. Google Drive’s built-in sync capability ensures that your files, folders, and Google Docs are the same on all your devices.
How is the Google Drive online interface different from my current Google Documents List?
The Google Drive online interface looks similar to the Google Documents List you’re used to, with a few key differences:
- Collections are called Folders.
- When you first switch to Google Drive, a new folder called My Drive contains:
- Documents that you own or have previously uploaded
- Folders you own and the items contained within (regardless of ownership)
Note that only items contained in My Drive are synced to your computer and other devices. If you want to sync items from Google Drive on the web that aren’t contained in My Drive by default, just drag them to My Drive.
- Other items that would have previously appeared in the Home view can easily be found elsewhere. You can choose different views and filters to see recently opened documents, starred items, documents that have been shared with you, items owned by a particular person, files of a particular type, and more.
- You’ll have powerful new options to search, sort, or preview your files before opening them.
When will Google Drive be available?
It will become available to iSpartan users on an opt-in basis over the next several weeks. Because Google is releasing Google Drive gradually, some users may not be able to get started immediately. To be notified when Google Drive is ready for you to opt in:
- Login to your iSpartan account.
- Go to drive.google.com.
- Click Notify Me.
See the Google Drive user help to learn more about Google Drive versus your Documents List, and how to navigate your Google Drive online interface. To learn even more, please visit the Google Drive Help Center.
2012 TechQual+ Survey Concluded – ITS Thanks All Participants!
Information Technology Services (ITS) recently concluded the 2012 TechQual+ Survey*, a national survey for higher education institutions, in which full-time faculty and staff, all graduate students, and a percentage of undergraduate students were invited to participate. The primary objective of the survey was to assess client satisfaction with technology services and gather suggestions for service improvements.
ITS was pleased with the response to the 9000+ survey invitations sent out. The response rate varied among students, faculty, and staff (11%-40%), with an overall response rate of 19%. In addition to the numerical assessments, there were over 3,300 narrative comments and suggestions provided.
Survey respondents were entered into a drawing for one of three $50 Amazon.com gift cards. Prize winners included one undergraduate and two graduate students.
Bethany Zimmerman (left), one of the survey drawing winners, accepts the Amazon.com gift card from ITS Associate Vice Chancellor Gloria Thornton (right).
Survey results and feedback are currently being reviewed by ITS management. After this analysis is completed, overall survey results and a service improvement plan will be shared with the University community. The results will be used to help set priorities for technology planning and service improvement in FY 12-13.
ITS would like to thank everyone who participated in the survey and shared their perspectives and feedback.
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* For more information about this national survey for higher education institutions, visit www.techqual.org.
