GCN Laptop Password Reset Advice

Posted on Thursday, April 23rd, 2015 by ITS Communications under Announcements, General.

If you have a University owned laptop (Windows or MacBook) that connects to the General Computing Network (GCN), Information Technology Services (ITS) recommends that you reset your University password before you leave for the summer. After resetting your password, you should immediately login using your new password.

This will ensure uninterrupted access to your laptop and user accounts over the summer break.

This recommendation only applies to University owned laptops that require your UNCG username and password for access.

How to reset your password:

  • Update your password by accessing reset.uncg.edu from any web browser.
  • If you used your UNCG laptop to reset your password, logout of your laptop after the password reset has completed.
  • Immediately login to your laptop using your new password. This login must occur while on campus and connected to the GCN network.
  • If your login using the new password is successful, no further password changes should be required until your password expires after 90 days. If your new password does not allow you to login, contact 6-TECH at (336) 256-TECH (8324) for further assistance.
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Wireless Network Upgrade in McIver Building | Saturday, April 18 | 8am -12pm

Posted on Thursday, April 16th, 2015 by ITS Communications under Scheduled Maintenance, Service Enhancements.

Who:    McIver Building occupants

What:   Upgrade to wireless network in McIver Building.

When:  Saturday, April 18, 8:00 a.m. – 12:00 p.m.

The wireless access points in the McIver Building are scheduled to be upgraded on Saturday, April 18, between 8 a.m. and 12 p.m.  During the upgrade, wireless service may be interrupted or unavailable.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Planned Updates to Self-Service Password Reset (SSPR) | Friday, April 17 | 5:30am – 7:30am

Posted on Tuesday, April 14th, 2015 by ITS Communications under Scheduled Maintenance.

Who:    All users of the Self-Service Password Reset (SSPR) page

What:   Updates to SSPR

When:  Friday, April 17, 5:30 a.m. – 7:30 a.m.

Why:  Required to continue synchronizing passwords to Google Apps

There is no downtime expected as a result of the updates being performed. However, users are encouraged to wait to perform password resets until after the updates are completed (7:30 a.m.) to guarantee success.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Latest Dangerous Phishing Attacks Targeting UNCG, 4-13-15

Posted on Tuesday, April 14th, 2015 by ITS Communications under Scheduled Maintenance, Security.
Protect Yourself from Phishing Attacks
  • Be careful when following links in emails or email attachments. Especially in emails from unknown sources.
  • Use  discretion when using your iSpartan credentials to log into sites outside of the uncg.edu domain.
  • Never reset your password on any site other than reset.uncg.edu.
  • If you have any doubts about the authenticity of an email or a web site asking for your iSpartan credentials, contact 6-TECH.

Information Technology Services (ITS) has become aware of a phishing attack targeting campus users. Email comes into a user’s inbox stating that their email account has been “violated” and requesting that they click on a link to “avoid account de-activation.” In reality, the link takes the user to a fake site, asking them to provide their iSpartan password, at which point the user’s account is compromised.

The email will have a subject line similar to one of these:

  • Your account will be disabled
  • Did you request closure of your account

The body of the message will be similar to this:

Dear User,
Attention! Your Active Account has been violated
Please click and confirm the link below for re-confirm of your location before 24 hours to avoid ACCOUNT DE-ACTIVATION.
Click here to verify your account
Thank you for your patience and understanding.
Technical Support

The link in the email takes you to a fake site that looks like this:











General information about identifying phishing links

Usually you can tell whether a link is going to the appropriate place by hovering over the link and checking to see if the text of the link is the same as the actual target of the link.

URL in status bar
When the cursor is placed over a link without clicking, most browsers show the target of the link at the bottom of the browser in the status bar.

ITS reminds users to never reset their password on any site except the official reset.uncg.edu website.

ITS also reminds users to be extremely careful which websites they provide their UNCG password to. Most UNCG websites will be located at URLs that contain “.uncg.edu” directly before the first forward slash. For example, if you look at the URL when you log in to your UNCG iSpartan email account, it will appear as https://gafe.uncg.edu/login.jsp. Seeing “uncg.edu” appear directly before the first forward slash will prove it is a trusted website. For other examples like this, look at the URL when you are logging into other campus services like Canvas, Box, Qualtrics, Office365, and Blackboard. They will appear as https://idp.uncg.edu/idp/Authn/UserPassword.

In some specific cases, official UNCG services are provided at other URLs that may not contain “uncg.edu” before the first forward slash. In those situations, if you are suspicious or confused as to whether it is a trusted website, contact the UNCG office providing that service before entering your username and password.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Planned Downtime for Wireless Network & Aruba Remote Access Service | Tuesday, April 14 | 5:30am – 7:30am

Posted on Monday, April 13th, 2015 by ITS Communications under Scheduled Maintenance.

Who:    Anyone who uses the wireless network at the UNCG and JSNN campuses.  Also users of Aruba Remote Access Devices.

What:   Planned downtime for the following services:

  • wireless network access for UNCG and JSNN campuses
  • Aruba Remote Access service

When:  Tuesday, April 14, 5:30 a.m. – 7:30 a.m.

Downtime is expected to be ~5-10 minutes at some point during the maintenance window.  Aruba Remote Access devices will undergo a software update and reboot.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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