Latest Phishing Attack to Hit UNCG, 9-2-2014

Posted on Tuesday, September 2nd, 2014 by ITS Communications under Scheduled Maintenance, Security.

Information Technology Services (ITS) has become aware of another phishing attack targeting campus users. Email comes into a user’s inbox, informing them about a “Job Opportunity” and asking them to reply for more information.  In reality, a reply would indicate to the phisher that the recipient might be convinced to provide personal information and/or username and password details.

The email will have a message similar to the following:

Subject: Job Opportunity

Work at your own convenience at the comfort of your home or school
and make $300/ week at your free time,Kindly get back to us if you are
interested in the Job offer

There is no link in the email, but a reply to the sender would continue the attempt to gain your username and password.

ITS reminds users to never reset their password on any site except the official website. Under no circumstances should you click on the link in the phishing email shown above, or any other suspicious link.

If you believe your account has been compromised, you should immediately reset your password via If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or

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Planned Downtime for Shibboleth Authentication Services | Friday, August 22 | 5:00am-7:30am

Posted on Thursday, August 21st, 2014 by ITS Communications under Scheduled Maintenance.

Who: All users of applications connected to Shibboleth authentication services

What: Planned downtime for Shibboleth authentication services.  Services affected will include:

  • Canvas
  • Box
  • Office 365

When: Friday, August 22, 5:00AM – 7:30 AM (brief downtime during this period when the server is restarted)

Why: Insert metadata for SpartanAlert

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

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Possible Intervention Needed for Affected Windows and Mac Computers

Posted on Sunday, August 17th, 2014 by ITS Communications under General.

The following is an urgent update to the article about Enterprise Root Authority Certification expirations that was originally published on 5/6/2014 (and updated 5/15/2014).

If you did not have your computer turned on when on campus this summer, your computer may have missed the May, 2014 root certificate update that is REQUIRED to connect to the Campus General Computing Network (GCN) used by most faculty, staff and lab computers.

Manual intervention will now be needed to get the update installed. Until the update is installed, the computer will not be able to connect to the Campus GCN.

To test whether your computer has the update, you will need to log into your computer (laptop or desktop, Mac or PC) while on campus. If you are able to reach the Internet, your email, and Campus GCN network storage space on your computer, then your computer is already updated and not affected.

How to tell if your computer is affected

Windows: Below is a screen capture of the most common message that will be encountered on Windows computers.













Macs: The mac client will see credentials shake with no error message.

What you need to do to if your computer is affected 

Windows: Instructions for updating Windows computers have been provided to departmental technical staff and ITS Technical Services staff. Please consult your departmental technical staff or contact 6-TECH.

Macs: Instructions for updating Macs is provided in the following document:

If you have any difficulty with this update process, please contact 6-TECH and an ITS staff member will help you complete the process.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

Previous communications on this issue:


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SPSS Statistical Software Licensing Update

Posted on Friday, August 15th, 2014 by ITS Communications under General.

In 2012, UNCG changed its license agreement with IBM to take advantage of a new UNC system-wide license agreement for IBM SPSS Statistics. This change made a much wider selection of SPSS products available to students, faculty & staff for academic instruction & research, but unfortunately did not include use for administrative purposes, including for administrative (operational) research. Administrative staff are still entitled to use older versions of SPSS under our previous license agreement. For more details, see IBM SPSS Statistics @ UNCG.

Version Availability

Students/Faculty/Staff Academic Use Administrative Use
UNCG owned computer
(no cost)
Version 21 or 22 – Campus Edition1 Version 20* or 21 (old campus license3)
Personally owned computer (cost $10 to $50)  Version 20* (old campus license3 – $10 per module) or
Version 21 or 22 – Home Premium Edition2 ($40) for 17 modules
Version 20 (old campus license3, $10 per module desired)

*  Version 20 is not compatible with Windows 8!  Version 20 is not officially supported by IBM with Mac 10.8 or 10.9, but may still work.  Version 21 or higher is recommended for Macs with OS 10.8 (“Mountain Lion”) or higher. Information Technology Services (ITS) is currently investigating new licensing options for Administrative Use.

1  Campus Edition licenses include IBM SPSS Statistics Base module and the Regression and Advanced Statistics modules. The Campus Edition of SPSS is available in all ITS Computer Labs and is available for download from “Run Advertised Programs”
2  Home Premium Edition licenses include additional products and over a dozen modules, see IBM SPSS Statistics @ UNCG. for more details. These licenses are available for purchase from the UNCG Online Software Store.
3  Old Campus licenses includes IBM SPSS Statistics Base module and the Regression, Advanced Statistics, Missing Values and Trends modules. When purchasing this version for home use, you only need to pay for the modules you need. You may purchase these licenses in 202 Forney.

Version Compatibility

Please note the following version compatibilities:

SPSS version Windows OS version Mac OS version
19 XP, Vista, 7 OSX 10.5, 10.6
20 XP, Vista, 7 OSX 10.6, 10.7
21 XP, Vista, 7, 8 OSX 10.6, 10.7, 10.8
22 XP, Vista, 7, 8 OSX 10.7, 10.8, 10.9
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Planned Downtime for UNCGenie and Several Banner-related Services | August 13 – 15

Posted on Tuesday, August 12th, 2014 by ITS Communications under Scheduled Maintenance.

Who: Users of several Banner related services, listed below

What: Planned downtime for the following systems:

  • UNCGenie
  • Appworx/UC4 login
  • Workflow
  • WebFOCUS
  • Degreeworks
  • CAD database


Wednesday, Aug 13

  • UNCGenie: 5:30am-7:00am
  • Workflow: 5:30am-7:30am
  • Webfocus: 4:15am-7:30am
  • Degreeworks: 5:30am-6:00am
  • CAD DB: 4:15am-7:30am
  • Banner DB failover: 5:15am-5:20am

Thursday, Aug 14

  • Banner and ODSP DB failover: 5:15am-5:20am

Friday, Aug 15

  • ODSP failover: 5:15am-5:20am


Why: Quarterly OS patches

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

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