UNCG ITS News

Information Technology Services

Tax season is upon us and with it comes a surge in tax-related scams. With the increasing sophistication of fraudsters, it’s imperative now, more than ever, to arm yourself with knowledge and vigilance. 

Don’t let criminals steal your hard-earned money and personal information. Here’s how to play it safe: 

The Game 

They want money and personal information that can be used to get it. They masquerade as IRS (Internal Revenue Service) agents. They use scary tactics like threats of jail time, deportation, wage garnishment, or some other dire-sounding message designed to pressure you into making hasty, disastrous decisions. 

Red Flags 

Urgency and Aggression: Legitimate authorities do not use scare tactics. 

Contact Method: The IRS initiates contact by mail through the United States Postal Service, not phone, text, email, or social media. 

Payment Methods: The IRS never asks for payment by gift card, prepaid debit card, Bitcoin, or credit card over the phone. 

Recognize Common Tax Scams 

Tax Return Recalculation: They claim a tax error was made and that you’re owed a refund. They need your personal and bank account information to receive the funds. (False!) 

Verification Requests: They claim there’s a mismatch in your tax records and need your personal documents to fix it. (False!) 

Fake “Tax Advocate Service” (TAS): They impersonate the IRS’s TAS program (which ONLY calls if you request help beforehand).  

IRS Phone Scams: They claim they are a Debt collector collecting for back taxes or a Tax penalty notification. They may promise Tax rebate eligibility or claim they need a paper check verification. 

Protect Yourself 

  • Never give out personal information over the phone, text, email, or social media. 
  • Verify the caller: Don’t trust Caller ID. Look up the IRS phone number yourself and call them directly at 1-800-829-1040. Remember that the IRS will never initiate contact via phone for an unexpected tax refund. 
  • The IRS prefers mail: They will always send official notices by mail through the U.S. Postal Service. 

Report Scams 

Stay Informed 

Learn more about tax scams from the IRS:  

ITS has addressed most identified network connection problems. However, some issues may persist.  

If you continue to experience difficulties connecting to the network, have questions, or need technical assistance, contact 6-TECH at (336) 256-TECH (8324) or [email protected]. 


{Update posted: 4/3/2024 at 1:30 p.m.}

ITS is actively working to resolve the connectivity issues reported this morning. We appreciate your patience as we work to restore service. 

This article will be updated when the issue is resolved. 


{Original post: 4/3/2024 at 10:10 a.m.} 

Information Technology Services (ITS) is aware of network connectivity issues that affect PC logins and can potentially limit internet access.  

ITS is working to resolve this issue as quickly as possible.  

Macs and PCs that connect to eduroam should be unaffected and function normally. 

 ITS will update this article as more information becomes available. 

Information Technology Services (ITS) is reaching out to keep our community in the loop about recent scamming attempts that are circulating among us. Our goal is to equip you with the necessary awareness to recognize and avoid these scams to keep you secure and untroubled. Let’s stay vigilant together.

Employment Scams

If a job ad leads you to a website that asks for sensitive information like your social security number or banking details, hit pause. This is a common tactic used for identity theft. Make sure to research the employer thoroughly before sharing any personal details. Use reputable job search sites or go directly to the company’s website to apply.

Upfront Fees Scams

Legit employers will not ask for upfront payments, whether for information, application fees, or expedited processing. They certainly would not ask for payment in the form of gift cards, Bitcoin, or wire transfers.

Check Cashing/Overpayment Scams

Be cautious of employers who claim that they accidentally overpaid you for your work. They will send you a bogus check for what you are expecting plus a little extra, urging you to deposit the check and send back the “extra” money. However, the check is counterfeit. Once your bank realizes this, they will deduct the full amount from your account to cover the fraudulent transaction.

Look for Red Flags

  • Do not trust “too good to be true” offers. If it sounds fishy, it is a scam.
  • Research the Company. Google them! Check their website and contact info.
  • Look at the email address. The sender’s email address should match the company’s domain.
  • Never pay upfront fees for a job application. Legit jobs will not ask for application fees, let alone gift cards or wire transfers.
  • Watch out for fake websites. Real job sites will not ask for your Social Security Number or bank info right away.
  • Pay attention to the writing. Legit companies proofread their emails. They will not send you an email that is full of bad grammar, uses generic greetings, or uses urgent language designed to pressure you.
  • Look for suspicious return email address requests. A real job will not care if you reply using your work email address. Scammers may ask you to use a personal email address to avoid a company’s security protections to make it easier to swindle you.

More info

Encountered a scam? We are here to help.

For any IT security concerns, reach out to us. Submit a 6-TECH ticket, call 256-TECH (8324) or email us at [email protected].

Who: Students, faculty, and staff 
What: The new Citrix Workspace user interface (UI) will become the standard.
When: Tuesday, April 2, 2024
Why: Streamlined interface, enhanced features, and improved navigation.

Users will be automatically switched to the new Citrix Workspace UI.

A few quick tips:

  • Browser Cache: If you still see the old interface, refresh the page.
  • Mac, Linux, and Windows Citrix Workspace apps: Disconnect and relaunch the app. This may need to be completed twice to load the new UI.
  • Mobile and Chromebook devices: Disconnect the app and relaunch to load the new UI.

For more information, see Citrix’s article: Level up your Citrix Workspace environments with a new UI!

The New Citrix Workspace UI

Who: Students, faculty, and staff 
What: UNCG’s POLICE Emergency (4-4444) and Non-Emergency (4-5963) numbers will transition from CENTREX to MS TEAMS without changing the phone numbers.  
When: Tuesday, March 19, 2024, at 7:00 a.m. until 7:15 a.m. 
Why: This switch enables the call recording capabilities within Microsoft Teams. 

Alternate Contact During Migration: 

If you have questions or need technical assistance, contact 6-TECH at (336) 256-TECH (8324) or [email protected].