Possible Login Issue for Mac iOS 8 Users of Box Sync App

Posted on Monday, September 22nd, 2014 by ITS Communications under General.

Mac iOS 8 users may experience login/authentication problems with the Box Sync application.

In some cases, logging into Box from Apple iPads and iPhones with iOS 8 is giving a Shibboleth (WebAccess) “Error Message: Error decoding Auth. request” message.

This issue is specific to iOS 8 and does not affect earlier versions of iOS.  Box is aware of the issue and is working on a solution.

Information Technology Services (ITS) will provide an update once a solution is available.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Planned Downtime for Banner Financial Aid | Tuesday, September 23

Posted on Monday, September 22nd, 2014 by ITS Communications under Scheduled Maintenance.

Who: Users of Banner Financial Aid

What: Planned downtime for the following services:

  • Banner Financial Aid in INB
  • WebFocus reporting from ODSP

When: Tuesday, September 23 | 5:30AM – 7:30AM

Why: Upgrade to Banner Financial Aid release 8.21 for regulatory compliance

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Who: Financial Aid WebFOCUS and ODS Users

What: Planned downtime for the following services:

  • Financial Aid WebFOCUS reporting against ODS Production (ODSP)

When: Tuesday, September 23 | 5PM – 8PM

Why: Financial Aid ODSP Reload

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If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Crime Alert: Fraudulent Emails about Job Opportunities

Posted on Friday, September 19th, 2014 by ITS Communications under Security.

The following Crime Alert was sent out by the UNCG Police Department on 09/19/14.


CRIME ALERT

September 19, 2014

Over the past several days, the UNCG Police Department has been contacted by several students in regards to fraudulent emails about job opportunities. The emails are typically worded as such, “Work at your own convenience at the comfort of your home or school and make $300/ week at your free time, kindly get back to us if you are interested in the job offer.” Once the person replies to the job offer, they are immediately contacted by someone who proceeds to give them directions as to how the person will be paid.

In most cases, the student is sent a counterfeit check and asked to deposit the funds into their personal bank account. The student is then instructed to keep a small amount of the money for themselves and send the majority to a different person in another state, via Moneygram transfer. When the bank recognizes the check as counterfeit they hold the person cashing the check responsible. Do not cash these checks!

UNCG Police are working with Information Technology Services to stop these emails. If you receive one of these messages, please do not respond. If you have already responded and receive a check, please turn it into the UNCG Police Department at 996 Spring Garden Street.

Crooks use clever schemes to defraud millions of people every year. They often combine sophisticated technology with age-old tricks to get people to send money or give out personal information. They add new twists to old schemes and pressure people to make important decisions on the spot. One thing that never changes: they are stealing money.

Stay a step ahead with the latest info and practical tips from the nation’s consumer protection agency at http://www.consumer.ftc.gov/scam-alerts.

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Planned Downtime for UNCGenie, Password Resets, and Several Banner-related Services | Friday, September 19 | 7am – 7:20am

Posted on Thursday, September 18th, 2014 by ITS Communications under Scheduled Maintenance.

Who: Students, faculty, staff

What: Planned downtime for the following systems:

  • UNCGenie
  • SSPR (Self Service Password Reset) and UNCG account creation
  • INB
  • Workflow
  • Appworx/UC4
  • WebFOCUS reporting from Banner & ODSP

When: Friday, September 19 | 7:00 am – 7:20am

Why: Oracle maintenance

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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UPDATE: Google Drive Intermittent Issues, September 16th, 2014

Posted on Tuesday, September 16th, 2014 by ITS Communications under General, Service Disruption.
Update 9/16/14, 3:30pm:  At 1:11pm Google reported that the outage was resolved.  As of 3:30pm, UNCG iSpartan Administrators are unaware of any continuing issues connected to this outage.

[Original post, 9/16/14, 10:51am]

Information Technology Services (ITS) has confirmed with Google that there are intermittent problems accessing Google Drive that are reported to be affecting some users. The affected users are experiencing errors when accessing Google Drive, and are unable to view files or folder listings. Google is currently working on the issue and ITS will provide an update once Google has notified us that services have been restored.

Google has posted an acknowledgment on their status page here: http://www.google.com/appsstatus

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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