SuperLab in Jackson Library Closed for Renovations | July 27 – July 31

Posted on Thursday, July 23rd, 2015 by ITS Communications under General, Service Enhancements.

The SuperLab in Jackson Library (in collaboration with the University Libraries) has been undergoing a renovation this summer. To install new computers and furniture in advance of the Fall 2015 semester opening, the SuperLab will be closed for the week of Monday, July 27th, through Friday, July 31st.

While the SuperLab is closed, Information Technology Services (ITS) will open Petty 222 as an alternate ITS open-access computer lab from 7:30 a.m. until 6:00 p.m., Monday through Friday. During that time, phone calls made to the Superlab will be forwarded automatically to the Petty 222 lab. Lab staff in Petty 222 will provide assistance with lab-related questions or issues. The SuperLab will reopen on Monday, August 3rd, at 7:30 a.m.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Planned Downtime for Multiple Login Services and Subversion Service | Sunday, July 26 | 5:00am – 8:00am

Posted on Thursday, July 23rd, 2015 by ITS Communications under Scheduled Maintenance.

Who: Faculty, Staff and Students

What: Planned downtime for prdile, linux.uncg.edu, unix.uncg.edu, and subversion server.  Services affected include:

  • prdile.uncg.edu
  • linux.uncg.edu
  • unix.uncg.edu
  • subversion services

When:  Sunday, July 26, 5:00 a.m. – 8:00 a.m.

Why: Quarterly maintenance patching

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Planned Downtime for Banner INB, UNCGenie, Password Resets, and Several Related Services | Friday, July 24 | 5:30 a.m – 7:30 a.m.

Posted on Tuesday, July 21st, 2015 by ITS Communications under Scheduled Maintenance.

Who: Users of UNCGenie, Self-Service Password Reset, Banner and Banner related Services, ODSP and ODSP related services, AIMS Parking, Blackboard and Canvas Course Registration Synchronization

What: Planned downtime for the following systems:

  • Banner INB
  • UNCGenie
  • Blackboard and Canvas Course Registration Synchronization (changes delayed during downtime)
  • Degree Works
  • Financial Aid phone and web chat authentication
  • SSPR (Self Service Password Reset)
  • UC4
  • UNCG Account Creation
  • WebFOCUS reporting from Banner & ODSP
  • Workflow
  • AIMS Parking

When: Friday, July 24, 5:30 a.m. – 7:30 a.m.

Why: Updates to Banner Student 8.8.1 and other dependent Banner products are required.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Planned Downtime for WebFOCUS Reporting from ODS Production on Student and Accounts Receivable data | Friday, July 24

Posted on Tuesday, July 21st, 2015 by ITS Communications under Scheduled Maintenance.

Who: Users of Accounts Receivable / Student data in WebFOCUS and ODSP

What:  Planned downtime for the WebFOCUS Reporting from ODS Production (ODSP) working specifically with Student and Accounts Receivable data.

When: Planned downtime schedule for the following systems:

  • Accounts Receivable WebFOCUS reporting against ODSP: Friday, July 24, 8:30 a.m. – 10:30 a.m.
  • Student Data WebFOCUS reporting against ODSP: Friday, July 24, 12:00 p.m. – 7:00 p.m.

Why: Student and Accounts Receivable data are being reloaded.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Critical Update Being Applied to Windows Computers | Tuesday, July 21 | 5:30 p.m.

Posted on Tuesday, July 21st, 2015 by ITS Communications under Scheduled Maintenance, Security.

Who: Users of university-owned computers running Windows

What: Installation of critical Microsoft patch

When: Tuesday, July 21, 5:30 p.m.

Why: OS security patch

Client Action Required:  The installation of the patch is automated, so no client action is required. However since the update requires your computer to reboot in order to take effect, Information Technology Services (ITS) suggests that you save any work in progress before the installation deadline of 5:30 p.m, Tuesday, July 21.


Further Details

Microsoft released a critical update on July 20th that affects all versions of Windows operating systems. This security update resolves a vulnerability in Microsoft Windows. The vulnerability could allow remote code execution if a user opens a specially crafted document or visits an untrusted webpage that contains embedded OpenType fonts.

The patch will be installed on university-owned computers running Windows at 5:30 today, Tuesday, July 21.

  • Windows computers connected to the network prior to 5:30 p.m. will receive a pop-up notification indicating that the update is available, as well as 60-minute and 5-minute warnings prior to the required reboot.
  • Windows computers not connected to the network will get the update the next time the computer is connected to the network. A system restart is necessary for the update to take effect.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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