Possible Intervention Needed for Affected Windows and Mac Computers

Posted on Sunday, August 17th, 2014 by ITS Communications under General.

The following is an urgent update to the article about Enterprise Root Authority Certification expirations that was originally published on 5/6/2014 (and updated 5/15/2014).

If you did not have your computer turned on when on campus this summer, your computer may have missed the May, 2014 root certificate update that is REQUIRED to connect to the Campus General Computing Network (GCN) used by most faculty, staff and lab computers.

Manual intervention will now be needed to get the update installed. Until the update is installed, the computer will not be able to connect to the Campus GCN.

To test whether your computer has the update, you will need to log into your computer (laptop or desktop, Mac or PC) while on campus. If you are able to reach the Internet, your email, and Campus GCN network storage space on your computer, then your computer is already updated and not affected.

How to tell if your computer is affected

Windows: Below is a screen capture of the most common message that will be encountered on Windows computers.













Macs: The mac client will see credentials shake with no error message.

What you need to do to if your computer is affected 

Windows: Instructions for updating Windows computers have been provided to departmental technical staff and ITS Technical Services staff. Please consult your departmental technical staff or contact 6-TECH.

Macs: Instructions for updating Macs is provided in the following document:


If you have any difficulty with this update process, please contact 6-TECH and an ITS staff member will help you complete the process.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Previous communications on this issue:


Comments Off

SPSS Statistical Software Licensing Update

Posted on Friday, August 15th, 2014 by ITS Communications under General.

In 2012, UNCG changed its license agreement with IBM to take advantage of a new UNC system-wide license agreement for IBM SPSS Statistics. This change made a much wider selection of SPSS products available to students, faculty & staff for academic instruction & research, but unfortunately did not include use for administrative purposes, including for administrative (operational) research. Administrative staff are still entitled to use older versions of SPSS under our previous license agreement. For more details, see IBM SPSS Statistics @ UNCG.

Students/Faculty/Staff Academic Use Administrative Use
UNCG owned computer
(no cost)
Version 21 or 22 – Campus Edition1 Version 20* or 21 (old campus license3)
Personally owned computer (cost $10 to $50)  Version 20* (old campus license3 – $10 per module) or
Version 21 or 22 – Home Premium Edition2 ($40) for 17 modules
Version 20 (old campus license3, $10 per module desired)


* – Version 20 is not compatible with Windows 8! Information Technology Services (ITS) is currently investigating new licensing options for Administrative Use.
1 – Campus Edition licenses include IBM SPSS Statistics Base module and the Regression and Advanced Statistics modules. The Campus Edition of SPSS is available in all ITS Computer Labs and is available for download from “Run Advertised Programs”
2 – Home Premium Edition licenses include additional products and over a dozen modules, see IBM SPSS Statistics @ UNCG. for more details. These licenses are available for purchase from the UNCG Online Software Store.
3 – Old Campus licenses includes IBM SPSS Statistics Base module and the Regression, Advanced Statistics, Missing Values and Trends modules. When purchasing this version for home use, you only need to pay for the modules you need. You may purchase these licenses in 202 Forney.

Comments Off

Planned Downtime for UNCGenie and Several Banner-related Services | August 13 – 15

Posted on Tuesday, August 12th, 2014 by ITS Communications under Scheduled Maintenance.

Who: Users of several Banner related services, listed below

What: Planned downtime for the following systems:

  • UNCGenie
  • Appworx/UC4 login
  • Workflow
  • WebFOCUS
  • Degreeworks
  • CAD database


Wednesday, Aug 13

  • UNCGenie: 5:30am-7:00am
  • Workflow: 5:30am-7:30am
  • Webfocus: 4:15am-7:30am
  • Degreeworks: 5:30am-6:00am
  • CAD DB: 4:15am-7:30am
  • Banner DB failover: 5:15am-5:20am

Thursday, Aug 14

  • Banner and ODSP DB failover: 5:15am-5:20am

Friday, Aug 15

  • ODSP failover: 5:15am-5:20am


Why: Quarterly OS patches

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Comments Off

UPDATE: Blackboard Mobile Learn App Errors | Monday, August 11

Posted on Monday, August 11th, 2014 by ITS Communications under Service Disruption.

Update 8/12/2014 9:00am:  The issue with Blackboard Mobile Learn app has been resolved. If you have any further questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


Information Technology Services (ITS) is aware that some UNCG users are not able to use the Blackboard Mobile Learn app on their mobile devices. The problems appear to have begun on Friday August 8th, and are continuing today.

The error message that UNCG users may see is:

“Oh no! It looks like your institution has taken down their Mobile Learn server. Please check with your institution’s IT for more info”

UNCG Blackboard Administrators are working with Blackboard Support, and will post updates as they become available. There is currently no known solution, and it is unclear which users or mobile devices are affected.

Please be aware that this is NOT the UNCGMobile app. This is only the Blackboard Mobile Learn app that UNCG users use to access their courses.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Comments Off

Drop-in Consultation Hours Available for 2 New UNCG Services

Posted on Thursday, August 7th, 2014 by ITS Communications under Scheduled Maintenance, Service Enhancements.

Beginning the week of August 11th, Information Technology Services (ITS) will be providing “drop-in” consultation hours for the following services:

The locations, dates & times for drop-in hours are updated on this Google Calendar as well as on the UNCG Workshops site .

Drop-in consultation hours are intended for UNCG faculty and staff. However, students who have questions about these services are welcome to take advantage of these opportunities.

Typical reasons for visiting during drop-in hours include:

  • Need help with best-practices for setting up a course in Canvas
  • Need help understanding what kinds of files are best suited for use in Box

Drop-in consultation hours are not a replacement for submitting a ticket to 6-TECH. Depending on the complexity of your issue, or the availability of the administrators to devote drop-in time to your particular needs, you may be requested to submit a 6-TECH ticket.

If you have any questions about the drop-in consultation hours for Canvas and Box, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Comments Off