Planned Network Downtime, Multiple Buildings | Wednesday, July 30 | 5:30am – 7:30am

Posted on Tuesday, July 29th, 2014 by ITS Communications under Scheduled Maintenance.

Who: Students, faculty, staff

What: Planned network downtime for multiple buildings (see list below)

When: Wednesday, July 30, 5:30am – 7:30am

Why: Information Technology Services (ITS) is currently in the process of migrating campus buildings to the new campus network infrastructure.  The buildings to be migrated on Wednesday, July 30, are listed below.  Network services in these buildings will be unavailable during this planned downtime.

  • Lee-Dorm
  • Highland-Dorm
  • Haywood-Dorm
  • Union-Dorm
  • 1800 Lee Street Park

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or


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Major Upgrade of Google Docs: Direct Editing of MS Office Files, Suggested Edits and More!

Posted on Monday, July 28th, 2014 by ITS Communications under Announcements, Service Enhancements.

Google has now made it possible to edit Microsoft Office files directly in Google Docs, so you can open and edit those documents in their native format using Office Compatibility Mode. No need to buy additional software or think about how to open your file. The Docs, Sheets and Slides mobile apps come with MS Office editing built right in, and with the Chrome extension, you can edit and share files directly from Google Drive or Gmail.

Another update by Google now means that any tracked changes in a .docx file will be automatically carried over to Google Docs as Suggested Edits. Once you’ve imported your changes, you can begin immediately collaborating with your colleagues in real-time, rather than emailing multiple versions of the same document back and forth.

These features are available for all iSpartan users now.

For more information, see Google’s blog post: Docs, Sheets and Slides work with any file, anywhere (with Suggest Edits too)

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Blackboard Downtime | Sunday, July 27| 5:00am-7:30am

Posted on Thursday, July 24th, 2014 by ITS Communications under Scheduled Maintenance.

Who:  Students, faculty, and staff using Blackboard

What: will be down for patching

When:  Sunday, July 27, 5:00AM – 7:30AM

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or


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SpartanCard Services Offline Wednesday, July 23rd (8 AM – 1 PM)

Posted on Tuesday, July 22nd, 2014 by Todd Sutton under Scheduled Maintenance.

Who:    Faculty, staff and students

What:   SpartanCard services will be offline.  This means the following services will unavailable during the downtime:

  • Point-of-sale services that accept SpartanCash, Spartan Express, Bookstore Bucks, or FLEX declining balance.  This includes (but may not be limited to): laundry servicesvendingprinting, and copies in select locations.
  • Most card services will also be unavailable throughout the maintenance window. This includes: replacing or obtaining a new SpartanCard, checking card balances, and adding any card funds.

When:  Wednesday, July 23rd, 8:00 AM – 1:00 PM

Why:  Maintenance will be performed on the SpartanCard systems.

Full restoration of service is expected by 1:00 PM on Wednesday, July 23rd.

If you have questions or need more information, please contact 6-TECH at or 256-TECH (8324).

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Beware of Tax Scam Targeting University Employees

Posted on Monday, July 21st, 2014 by ITS Communications under Security.

Information Technology Services (ITS) has been alerted to a tax scam victimizing college and university employees across the nation. Identity thieves are filing fraudulent tax returns using stolen Social Security numbers and collecting tax refunds. When victims file their tax returns, they learn false tax returns have already been filed and that the IRS has sent their tax refunds to fraudulent filers.

Many universities have reported victims, although none have been reported at UNCG at this time. Employees who think they’ve been victims of tax fraud can report cyber crime to the FBI at

Although it is unclear how the Social Security numbers were obtained in this case, one common method is to use phishing scams.  For more information about phishing scams, see What You Should Know About “Phishing” Scams and How to Protect Yourself and 6-TECH Tips: Protect Yourself Against Phishing.

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