Upgrades to Voice Communications Infrastructure | Starting Friday, December 19 | 6:00pm

Posted on Thursday, December 18th, 2014 by ITS Communications under Scheduled Maintenance.

Who: Faculty, staff, students

What: Upgrades to voice communications infrastructure

When: Friday, December 19, at 6:00pm through Saturday, December 20, at 4:00am

Why: Enhancements and improvements to the infrastructure

UNCG Information Technology Services (ITS) will be working with N.C. State University to upgrade our voice communications infrastructure, starting Friday, December 19, at 6:00pm.  During the upgrade process, there will be little to no impact to clients. As part of the upgrade, all Voice Over IP (VoIP) enabled desk phones will receive an update as well. This will be a rolling update (taking approximately 15-20 minutes/per phone) and will occur automatically between Friday at 10:00pm and Saturday at 4:00am.

If you encounter any issues as a result of the upgrade or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Enrollments Now Automated in Canvas

Posted on Wednesday, December 17th, 2014 by ITS Communications under Service Enhancements.

Automatic updates between Banner (Genie) and Canvas are now occurring. On December 16 (between 5:00am-7:30am), the LMS Admin team successfully performed the necessary work to accomplish this. Canvas was automatically updated twice more later in the day on Tuesday without error.

As of December 16, 7:30am, all official users, courses, sections, and enrollments listed in Banner began to be synchronized with Canvas. All ad-hoc role enrollments (i.e: DCL, ITC, TA, Observers, Designers) were re-added as well to honor the changes made in Canvas before Tuesday morning.

For the rest of this week, any official changes to users, courses, sections, or enrollments made in Banner will be automatically reflected in Canvas at approximately 8:30am and 2:30pm each day. It is the LMS Admin team’s expectation that these automatic updates will continue throughout December, though the schedule might change slightly over the holiday break.

Beginning in early January 2015, the LMS Admin team expects to increase the frequency of the automated updates to at least 4 times per day.

If you have questions, or an actual problem resulting from this work, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu and a member of the LMS Admin team will contact you as soon as possible.

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Downtime for Blackboard Upgrade | Friday, December 12, 6pm until Sunday, December 14, 6pm

Posted on Saturday, December 13th, 2014 by ITS Communications under Scheduled Maintenance.

As previously announced (Planned Downtime for Blackboard Learn 2014-2015), Blackboard Learn will be unavailable from 6pm, Friday, December 12th until 6pm, Sunday, December 14th for the Blackboard Learn upgrade to version 9.1.201404.

See links below for information on new features:

If you have any questions or need more information, please  contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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2014 TechQual+ Survey Concluded – ITS Thanks All Participants!

Posted on Friday, December 12th, 2014 by ITS Communications under General.

Information Technology Services (ITS) would like to thank everyone who participated in the recently-concluded 2014 Technology Services Survey (“TechQual+”) and shared their perspectives and feedback.

The primary objective of the survey was to assess client satisfaction with technology services and gather suggestions for service improvements. A total of 11,106 surveys invitations were sent to full-time faculty and staff, graduate students, and a percentage of randomly selected undergraduate students. The response rate varied by population group as follows:  faculty – 32%, staff – 39%, students – 14%.   In addition to the numerical assessments, we will also be conducting qualitative analysis on over 5,000 narrative comments and suggestions provided by survey participants.

Survey results and feedback are currently being reviewed by ITS management. After this analysis is completed, overall survey results and a service improvement plan will be shared with the University community.

The first TechQual+ study at UNCG, conducted in Spring 2012, resulted in action plans for service improvement in seven ITS service areas. You can read more about the 2012 TechQual+ Survey Report and the resulting action plans for service improvement here:

As a token of appreciation for taking the time to provide important feedback, ITS conducted a drawing for three $50 Amazon gift cards to be awarded to three survey respondents.  All 2014 survey respondents (except ITS staff) were entered into the drawing. The prize winners  included one graduate student, one faculty member, and one staff member.  They are pictured below accepting their Amazon.com gift card from TechQual+ survey coordinator Julie Kanakanui of ITS.

Thanks again to all participants! We greatly appreciate you sharing your experiences and ideas with us.

*For more information about the TechQual+ national survey for higher education institutions, visit www.techqual.org.

Jamie Stephens

Jamie Stephens (left), Coordinator for Outreach and Peer Education, the Wellness Center – Student Health Services


Yashonda Mobley (left), graduate student in Public Health


Robert Bracey, Professor of Voice, Department of Music Performance, School of Music, Theatre and Dance

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Planned Downtime for Components of Multiple Services | Saturday, December 13th | 8pm – 9pm

Posted on Thursday, December 11th, 2014 by ITS Communications under Scheduled Maintenance.

Who: Students, faculty, staff

What: Planned downtime to upgrade the following authentication (sign in) services:

  • LDAP
  • Single Sign On (Shibboleth)
  • Blackboard
  • Google Authentication

While the upgrades are being performed, users will not be able to sign in to the systems that depend upon the services listed above. These include but are not limited to:

  • iSpartan (Google apps, e.g. Mail, Drive, Calendar)
  • Blackboard Learn
  • Canvas
  • Box
  • Office 365
  • Qualtrics

When: Saturday, December 13 | 8pm – 9pm

Why: Systems maintenance (upgrades to network load balancers)

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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