Issue with Office 365 Licensing

Posted on Wednesday, January 28th, 2015 by ITS Communications under Service Disruption.

Information Technology Services (ITS) has discovered an issue which prevents users who have joined the university since Dec 23, 2014, from being correctly licensed to use the Office 365 service. ITS is working on a solution to restore access to this service for all affected users and will update this article when any new information becomes available.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or

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Lecture Capture Study Underway

Posted on Thursday, January 22nd, 2015 by ITS Communications under General.

Information Technology Services (ITS) has begun a project to investigate lecture capture solutions and recommend a product for a UNCG classroom pilot. Lecture capture software allows instructors to make recordings of classroom-based activities that can then be made available for review after the class, via any device with a web browser.

ITS Vice Chancellor Clotfelter has asked Todd Sutton, Director of Learning Technology, and Aprille Black, Instructional Technology Consultant, Bryan School, to co-lead the project team consisting of members from ITS, the Academic Learning Spaces Council, the Academic Technology Coordinating Committee and the Academic Computing Committee. The project team has been asked for a recommendation by the beginning of March 2015 to allow adequate time to prepare for a Fall 2015 pilot. Because of this time constraint, the project team will limit the investigation to four products already in use by other schools in the UNC system: Panopto, Echo 360, Tegrity and Mediasite. At the end of the investigation, the project team will recommend a product for the Fall pilot – there is currently no plan or funding for a full implementation.

Though the project will move quickly, the project team would like to get broad input from the UNCG academic community. After the selection has been narrowed down to two products, ITS will schedule on-campus demos by the vendors and all faculty & staff are encouraged to attend. To be notified when these demos are scheduled, please email

For more information about this project or to view the vendor demo information, please visit the project site:

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UPDATE (Resolved): Blackboard Learn – Issue with Tests That Display One Question at a Time

Posted on Thursday, January 22nd, 2015 by ITS Communications under Service Disruption.

Update 1/28/2015 3:30pm:  

This issue has been resolved and tests that display one question at a time should now work correctly.

If you continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or

(Original post: 2/22/2015)

Information Technology Services (ITS) is aware of a current issue with Blackboard Learn tests that are set up to display one question at a time. If a student stays on any given question for more than 3 minutes, Blackboard automatically submits the test when the student attempts to navigate to the next question. The test is automatically submitted even if the student has not finished.

We are asking instructors to change the test options to display all questions on one page until further notice.

ITS has reported this issue to Blackboard, Inc., and Blackboard is working to resolve it. ITS will provide an update when this issue has been resolved.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

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Adobe Discontinuing Sale of Creative Suite 6 (CS6) Licenses

Posted on Thursday, January 22nd, 2015 by ITS Communications under General.

Effective February 27, Adobe is discontinuing the sale of Creative Suite 6 (CS6) under its volume licensing programs.  Instead these products are available via a subscription to Adobe’s “Creative Cloud.”

Note: This will NOT affect any existing installations.  You may continue to use the Adobe software you have previously purchased, indefinitely, as long as it continues to function.  This only means you may not purchase any NEW licenses for the CS6 products after February 27th.

The following announcement from Adobe provides further details:

As many of you may have heard, Adobe discontinued the availability of Creative Suite 6 (CS6) to our volume commercial and government customers in June of 2014. Based on the positive market response and the need to focus on Creative Cloud innovation, Adobe is removing the almost three-year old software from our education volume license offerings as well.

Effective February 28, 2015 (Japan on April 1), we are making Creative Cloud the exclusive source for all creative licensing. This means that CS6 will no longer be available to education customers under our Cumulative (CLP) and Transactional (TLP) licensing programs. All other Adobe products available under CLP and TLP, such as Adobe Acrobat, Elements products, eLearning Suite, Adobe Presenter, and Adobe Captivate, etc. will be unaffected by this change.

CS6 will continue to be available for individual purchase via Electronic Software Download (ESD) on in regions where it is currently available today. An archived version of CS6 will also be available to all Creative Cloud subscribers to ensure file compatibility.

Moving forward, education customers can obtain discounted Adobe Creative Cloud memberships via our CC Student Teacher edition for individuals and Value Incentive Plan (VIP) or Enterprise Term Licensing Agreement (ETLA) for institutions. More information (CS6 Education Licensing) >

Adobe representatives and/or authorized Adobe education resellers can assist with the selection of the right licensing program for your needs.

You can get assistance in purchasing Adobe licenses from the UNC system reseller, Computer Intelligence Associates (CIA).  For more information on ordering, see Adobe Software @ UNCG.


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Planned Downtime for | Monday, January 19 | 5:00am-7:30am

Posted on Thursday, January 15th, 2015 by ITS Communications under Scheduled Maintenance.

Who: Students, faculty, and staff

What: Downtime for all Blackboard Learn services

When: Monday, January 19, 5:00am – 7:30am

Why: Patching of to address minor issues/problems in current release

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

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