Box Updates

Posted on Thursday, October 30th, 2014 by ITS Communications under General, Service Enhancements.

Box has announced recent updates and planned changes as described below. For more information on UNCG’s Box implementation, see Box @ UNCG.

Recent updates

  • Box for Windows and Windows Phone v2.1

Box has updated the Box for Windows Phone and Windows 8 apps (v2.1) with a new signup and login experience to provide users a more secure, future-proof login process. Also added was support for Norwegian and Danish languages. Please note that this update will log out all existing users on their Windows devices and require re-authentication.

Upcoming changes

  • Change in Sync Behavior

Currently, all synced folders that are deleted locally are unsynced on the Box web application. Based on Box’s customer feedback, Box will change this behavior in the coming weeks for both personal and collaborative folders:

  • If a user deletes a synced personal folder locally, that folder will delete both from their local system and on the Box web application.
  • If a user attempts to delete a collaborative folder, they will receive a warning message that the folder will delete for all collaborators and be prompted to choose between confirming the deletion or unsynching instead.

After this change is made, all users will receive a message concerning this change when they log into the Box Sync application.

  • Favorites in the Web App

 Box will introduce the ability to designate your folders and files as “favorites” in the Box web application. This functionality will work across the web application and mobile devices, so that your “favorite”  folders and files will appear cross-platform. This update will be ready for testing in the coming week.

  • Change to Office PowerPoint Preview in Box

Over the coming weeks, Box will change how Box converts and previews office document file types. Box has done this to improve overall conversion quality and speed. As part of this change, users will lose the ability to click on hyperlinks in PowerPoint files in Box preview. Box hopes to restore this functionality in the future.

  • End of support for older applications, browsers,  and OS’s

On October 31, 2014, Box will end support for older versions of mobile applications, including:

  • All versions of Box for iPhone and iPad before v3.x
  • Box for BlackBerry Playbook
  • Box for TouchPad (users can leverage instead of the native app)
  • Box Edit on Windows XP and Mac OS X 10.7 and earlier
  • Box Sync 4.x on Windows XP and Mac OS X 10.7 and earlier
  • Box for Office integration on Office 2007

In addition, Box is also ending support for:

  • Internet Explorer 7 browser
  • Windows XP OS
  • Mac 10.7 OS
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Planned Downtime for Blackboard Learn | Friday, October 31 | 5:30am-7:30am

Posted on Thursday, October 30th, 2014 by ITS Communications under Scheduled Maintenance.

Who: Students, faculty, and staff using Blackboard Learn

What: Downtime for all Blackboard Learn services

When: Friday, October 31, 5:30am – 7:30am

Why: Maintenance of

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

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Apple’s OS X Yosemite and Wi-Fi Issues

Posted on Thursday, October 30th, 2014 by ITS Communications under General.

On October 16, 2014, Apple released its newest operating system, OS X Yosemite. Since then, there have been reports that Yosemite can disrupt or entirely disable Wi-Fi (see: Complaints mount about Apple’s OS X Yosemite crippling Wi-Fi). Information Technology Services (ITS) is currently testing OS X Yosemite to determine its compatibility with the UNCG wireless network. If you have installed OS X Yosemite and are having trouble connecting to the UNCG wireless network, please contact 6-TECH at (336) 256-TECH (8324) or


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UPDATE: Google Drive Intermittent Issues, October 27th, 2014

Posted on Monday, October 27th, 2014 by ITS Communications under Service Disruption.
Update 10/28/8:50am:  At around 5:00pm yesterday (10/27), Google reported that the Drive problem was resolved.  At this time, UNCG iSpartan Administrators are unaware of any continuing issues connected to this outage.

[Original post, 10/27/14, 1:28pm]

Information Technology Services (ITS) has confirmed with Google that there are intermittent problems accessing Google Drive that are reported to be affecting some users. The affected users are experiencing errors when accessing Google Drive and also are unable to view files or sometimes folder listings. Google is currently working on the issue, and ITS will provide an update once Google has notified us that services have been restored.

Google has posted an acknowledgment on their status page here:

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or

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2014 Technology Services Survey (“TechQual+”) to Start Next Week

Posted on Friday, October 24th, 2014 by ITS Communications under Announcements, General.

Starting next week, Information Technology Services (ITS) will conduct its second1 TechQual+2 technology services survey. The purpose of the survey is to assess the quality and opportunities for improvement of technology services at UNCG and to get feedback about which new technology programs and services should be considered.

Survey participants will be asked to provide ratings that measure desired level of service against perceived level of service. There will also be opportunities throughout the survey for participants to provide feedback in the form of free-form comments.

Invitations to participate in the survey will be sent to full time faculty and staff, all graduate students, and a random sample of undergraduate students. (Note: A student who has the “confidentiality” flag turned on in Banner, as well as any faculty or staff who is taking a Fall 2014 class and has the “confidentiality” flag, will not receive a survey invitation.) Participants who complete the survey will be entered into a drawing for one of three $50 gift cards.

The survey will be conducted over 4 weeks, Oct 27 – Nov 21, 2014.

ITS will use the results of this survey for planning the use of campus technology resources and setting technology priorities.

What needs to be done to improve university technology services? Your feedback is important to us! If you receive a survey invitation, please share your ideas and experience by taking the survey.

1ITS conducted its first TechQual+ survey in Spring 2012. Evaluation of this survey’s results led to the development of ITS Action Plans that were used to address several areas. Summaries of the service changes that resulted from the survey feedback are available here: ITS Action Plans

2Tech Qual+ is a national survey instrument for higher education institutions. For more information, go to

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