Blackboard Downtime | Sunday, July 27| 5:00am-7:30am

Posted on Thursday, July 24th, 2014 by ITS Communications under Scheduled Maintenance.

Who:  Students, faculty, and staff using Blackboard

What:  blackboard.uncg.edu will be down for patching

When:  Sunday, July 27, 5:00AM – 7:30AM

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

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SpartanCard Services Offline Wednesday, July 23rd (8 AM – 1 PM)

Posted on Tuesday, July 22nd, 2014 by Todd Sutton under Scheduled Maintenance.

Who:    Faculty, staff and students

What:   SpartanCard services will be offline.  This means the following services will unavailable during the downtime:

  • Point-of-sale services that accept SpartanCash, Spartan Express, Bookstore Bucks, or FLEX declining balance.  This includes (but may not be limited to): laundry servicesvendingprinting, and copies in select locations.
  • Most card services will also be unavailable throughout the maintenance window. This includes: replacing or obtaining a new SpartanCard, checking card balances, and adding any card funds.

When:  Wednesday, July 23rd, 8:00 AM – 1:00 PM

Why:  Maintenance will be performed on the SpartanCard systems.

Full restoration of service is expected by 1:00 PM on Wednesday, July 23rd.

If you have questions or need more information, please contact 6-TECH at 6-TECH@uncg.edu or 256-TECH (8324).

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Beware of Tax Scam Targeting University Employees

Posted on Monday, July 21st, 2014 by ITS Communications under Security.

Information Technology Services (ITS) has been alerted to a tax scam victimizing college and university employees across the nation. Identity thieves are filing fraudulent tax returns using stolen Social Security numbers and collecting tax refunds. When victims file their tax returns, they learn false tax returns have already been filed and that the IRS has sent their tax refunds to fraudulent filers.

Many universities have reported victims, although none have been reported at UNCG at this time. Employees who think they’ve been victims of tax fraud can report cyber crime to the FBI at www.ic3.gov.

Although it is unclear how the Social Security numbers were obtained in this case, one common method is to use phishing scams.  For more information about phishing scams, see What You Should Know About “Phishing” Scams and How to Protect Yourself and 6-TECH Tips: Protect Yourself Against Phishing.

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REMINDER: Planned Downtime for Campus Network, Internet and Voice Services | Saturday, July 12

Posted on Wednesday, July 9th, 2014 by ITS Communications under Scheduled Maintenance.

Who:    All users of campus network, internet and voice services

What:   Planned downtime for all campus network, internet and voice services

When:  Saturday, July 12, 5:30am – 12:30pm

Why:  Information Technology Services (ITS) will be upgrading components of our campus network infrastructure on Saturday, July 12, between 5:30am and 12:30pm

During this downtime, major campus services — including Banner, Blackboard, Genie, UNCG websites, computer logins, internet access, and voice services* — will be unavailable.

iSpartan email will continue to be available (from off campus) during this time.

Thank you for your patience as we perform this necessary upgrade to our equipment.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or  6-TECH@uncg.edu.

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*Note: Emergency phones will not be affected and will continue to work.

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UPDATE: LAMP Service Outage

Posted on Tuesday, July 8th, 2014 by ITS Communications under Service Disruption.

Update 3:06pm:  The issue with the LAMP environment has now been resolved. Access to LAMP sites from both on and off campus has been restored.  If you have any further questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


Currently the LAMP environment is experiencing degraded performance due to a denial-of-service attack. Information Technology Services (ITS) is working on the issue and has temporarily restricted off-campus access to LAMP sites.

ITS expects to restore off-campus access within the next hour.  This news article will be updated when the issue is resolved.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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