Who: All users of UNCG network, internet, and voice services

What: Planned downtime for all campus network, internet, and voice services (including IP phones)

When: Friday, December 20, 2019, 12:01 a.m. – 7:00 a.m.

Why: Information Technology Services (ITS) contractors will perform fiber maintenance in Greensboro, NC. Testing will be performed during this time to ensure that data center-based services remain available in the event of an unexpected equipment failure.

Affected services include the following:

• Internet connectivity to the Union Square Campus and Gateway University Research Park North Campus (Dixon and Mehl buildings) will be unavailable until the fiber is restored.
• Major campus services will be intermittently unavailable until testing is complete. These services include iSpartan (Gmail), UNCGenie, Banner, Canvas, UNCG websites, computer logins, internet access, and voice services.

Services not affected during the downtime include elevator lines, fire alarm lines, and other emergency phones (Centrex services).

ITS appreciates your patience during this necessary maintenance and testing window.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.