Who: Faculty and staff
What: Chrome River scheduled maintenance
When: Saturday, June 15, 2024, 6:00 p.m. – 10:00 p.m.
Why: Chrome River Technologies will perform scheduled infrastructure upgrades for all of their customers, which will result in a four-hour downtime for UNCG’s Chrome River site.
UNCG ITS News
Information Technology Services
Planned Downtime for Chrome River | Saturday, June 15
Chrome River Expense Management Software Now Available
Chrome River, a new expense management software, has officially launched and is now available for all faculty and staff at UNCG. You can access the tool at chromeriver.uncg.edu using Single Sign On (SSO).
Key Features of Chrome River
- Electronic Submission: Submit travel pre-approvals electronically.
- Efficient Processing: Handle travel and non-travel reimbursements with ease.
- Simplified P-Card Reconciliation: Streamline your P-card reconciliation process. (Note: The first PCard transactions to reconcile in Chrome River will be available on June 26 for the July statement period.)
For more details on implementation, visit the Technology Initiatives Chrome River page.
Training
Thank you to those who have attended a training session so far. Additional training sessions are available at workshops.uncg.edu.
Production and Testing Sites
- The Chrome River production site: https://chromeriver.uncg.edu/.
- The Chrome River TEST environment: https://chromeriver-val.uncg.edu/.
Please ensure you are on the correct site when entering production and test transactions. Use your department’s funds for all test transactions so they flow through to your department leads for TEST approval.
We appreciate your commitment to embracing these new tools and look forward to seeing you at the training sessions. Your proactive engagement is what drives our university forward.
Campus Network Maintenance | June 3 through June 20
Who: Students, faculty, and staff
When: June 3, 2024, through June 20, 2024, starting at 5:00 p.m. until 1:00 a.m. according to the schedule below.
What: Information Technology Services (ITS) will replace the Uninterruptible Power Supplies (UPS) in the following buildings:
June 3
- Jackson Library
June 4
- Petty Science
- Sullivan Science
- Moore School of Nursing
June 5
- Music
- 1100 West Market St
- N. Drive Child Care
- McIver St Parking Deck
- Carter Child Care
June 6
- Nursing Instructional Building
June 7
- Eberhart Building
- 326 Tate St
- 328 Tate St
- Carmichael
- Brown
- Nursing Annex
June 10
- Stone
- Forney
- Foust
- Taylor Theater
June 11
- Graham
- UNCG Auditorium
- 996 Spring Garden
- Weatherspoon Art Museum
- University Graphics & Printing
- 903 West Gate City Blvd
June 12
- Kaplan Wellness
- University Police
- 840 Neal St
- 821 Josephine Boyd
June 13
- Gatewood Studio Arts Center
- Ferguson
- Curry
- Moore Human-Research
- 536 Highland Ave Fam Research
- Campus Supply Store
- Sink
June 14
- Mossman Building
- Bryan Building
- Alumni House
- 500 Forest St
- Faculty Center
June 17
- Coleman
- Gray Home Management
- Gove Student Health Center
- Softball Stadium
- MooreStrong Hall
June 18
- Joint School of Nanoscience and Nanoengineering
- Becher-Weaver
- Oakland Ave Warehouse
- Oakland Ave Parking Deck
- Admissions and Visitor Center
- School of Education
- 1605 Spring Garden
- 723 Kenilworth
June 19
- North Campus
- Smith Campus Ministries Center
- Walker Ave Parking Deck
- 1510 Walker Ave
- Baseball Locker Room
- Baseball Stadium
- 101 S Elm St
- Physical Plant Garage
June 20
- Elliot University Center
The network infrastructure has redundant power supplies; no client impact is expected. Any unplanned outages would last 5 minutes or less and may affect small areas of wireless connectivity. However, if you experience a prolonged outage, contact 6-TECH at (336) 256-TECH (8324) or [email protected] for technical assistance.
Planned Downtime for Several Oracle-Dependent Services | Thursday, May 30
Who: Faculty, staff, and students
What: Oracle Database Quarterly Critical Patch Update (CPU)
When: Thursday, May 30, 2024, 4:30 a.m. – 7:30 a.m.
Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services.
The following core Oracle-dependent services will be impacted during the maintenance window:
Faculty/Student Services
- Self-Service Banner (UNCGenie)
- DegreeWorks
- Student Accounts Credit Card payments
- UNCG Account Provisioning
- AIMS
Administrative Services
- Banner Admin Pages
- Banner Workflow
- WebFOCUS reporting from Banner and ODS Degree Works
- Argos Reporting
- ODS
- Grouper
- Power BI connections to Oracle
If you have questions or need technical assistance, contact 6-TECH at (336) 256-TECH (8324) or [email protected].
Emma Scheduled Maintenance | Wednesday, May 22
Who: Users of Emma
What: Vendor-planned downtime for Emma
When: Wednesday, May 22, 2024, from 7:30 p.m. until 9:30 p.m.
Why: Marigold, the vendor for Emma, the University’s mass email platform, will be performing maintenance on their system.
During this maintenance window, there may be intermittent downtime for integrations ranging from three to 20 minutes for some customers.
There will be no effect on mail sending or response tracking.
Technology Training
- Get Started with SharePoint Document Libraries July 29, 2024
- Getting Started with Windows 11 July 30, 2024
- Getting Started with Copilot July 31, 2024
- Introduction to Online Surveys using Qualtrics September 10, 2024