Information Technology Services

Who: Faculty, staff, and students 

What: Oracle Database Quarterly Critical Patch Update (CPU) 

When: Thursday, March 23, 2023, 5:30 a.m. – 7:30 a.m.

Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services. 

On Thursday, March 23, the following core Oracle-dependent services will be impacted during the maintenance window: 

Faculty/Student Services 

  • Self-Service Banner (UNCGenie) 
  • DegreeWorks 
  • Admissions Pros 
  • Student Accounts Credit Card payments 
  • UNCG Account Provisioning 
  • AIMS

 Administrative Services 

  • Banner Admin Pages 
  • Banner Workflow 
  • WebFOCUS reporting from Banner and ODS Degree Works 
  • Argos Reporting 
  • ODS
  • Grouper

If you have questions or need technical assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Students, faculty, and staff

When: Tuesday, March 14th, and Wednesday, March 15th, from 10:00 p.m. each night until 7:00 a.m. the following morning.

What: Information Technology Services (ITS) will replace the network switches in the JSNN building on Tuesday, and the MHRA building on Wednesday. During the upgrade, wired and wireless services may be intermittent or unavailable.

Service disruptions are not anticipated after the upgrades however if you experience issues with the wireless or wired services, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu for technical assistance.

On Tuesday, March 7, 2023, from approximately 2:15 p.m. until 3:30 p.m., several buildings lost campus connection to the internet. Connection has been restored and ITS will continue to monitor the service. 

If you are still experiencing connection issues, contact 6-TECH, at 336-256-8324 (TECH), or 6-TECH@uncg.edu.

Information Technology Services (ITS) is aware of and investigating internet outages for select buildings on campus.  

This article will be updated with more information as it becomes available.

Please check the 6-TECH status page for updates.

Who: Students, faculty, and staff

What: Planned network downtime for multiple buildings

When: Maintenance will occur over three days during Spring Break, as the schedule below notes. Downtime for each building is expected to be no longer than one hour.

Why: The distributed Uninterruptible Power Supply (UPS) infrastructure will be refreshed to provide standby and clean power to critical network components.

Maintenance schedule:

  • 3/7/2023 Day Tower Village
  • 3/7/2023 Day Cone
  • 3/7/2023 Day Grogan
  • 3/7/2023 Day Mary Foust Hall
  • 3/7/2023 Day Moore-Strong Hall
  • 3/7/2023 Day Reynolds

  • 3/8/2023 Day South Chiller Plant
  • 3/8/2023 Day Steam Plant Building
  • 3/8/2023 Day Power Substation

  • 3/8/2023 Night 500 Forest St
  • 3/8/2023 Night 821 Aycock St
  • 3/8/2023 Night Carter Child Care Center
  • 3/8/2023 Night Moore Humanities & Research Administration
  • 3/8/2023 Night North Campus
  • 3/8/2023 Night Smith Campus Ministries Building
  • 3/8/2023 Night Elliot University Center
  • 3/8/2023 Night Graham Building
  • 3/8/2023 Night University Graphics & Printing
  • 3/8/2023 Night Bryan Building
  • 3/8/2023 Night Coleman
  • 3/8/2023 Night Softball Stadium
  • 3/8/2023 Night 1100 West Market St
  • 3/8/2023 Night Faculty Center
  • 3/8/2023 Night Gray Home Management House
  • 3/8/2023 Night UNCG Auditorium

  • 3/9/2023 Night McCormick Hall
  • 3/9/2023 Night Eberhart Building
  • 3/9/2023 Night Curry Building
  • 3/9/2023 Night North Spencer Hall
  • 3/9/2023 Night School of Ed
  • 3/9/2023 Night Shaw Hall
  • 3/9/2023 Night North Spencer Hall

If you have questions or need assistance, contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

On Thursday, March 2, 2023, and Friday, March 3, 2023, from 5:30 a.m. until 7:30 a.m. on each day, ITS will perform scheduled maintenance, in coordination with the vendor, on the Network Registration Portal.

The web graphical user interfaces (GUIs) may be unavailable.

If you have questions or need assistance, contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.