ITS News

Information Technology Services

Who: All users of UNCG network, internet, and voice services

What: Planned downtime for all campus network, internet, and voice services (including IP phones)

When: Friday, December 20, 2019, 12:01 a.m. – 7:00 a.m.

Why: Information Technology Services (ITS) contractors will perform fiber maintenance in Greensboro, NC. Testing will be performed during this time to ensure that data center-based services remain available in the event of an unexpected equipment failure.

Affected services include the following:

  • Internet connectivity to the Union Square Campus and Gateway University Research Park North Campus (Dixon and Mehl buildings) will be unavailable until the fiber is restored.
  • Major campus services will be intermittently unavailable until testing is complete. These services include iSpartan (Gmail), UNCGenie, Banner, Canvas, UNCG websites, computer logins, internet access, and voice services.

Services not affected during the downtime include elevator lines, fire alarm lines, and other emergency phones (Centrex services).

ITS appreciates your patience during this necessary maintenance and testing window.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

On December 16, logins for the following services will change to a new streamlined process:

  • Office 365 Services
  • ServiceNow (including Self-Service Portal at 6tech.uncg.edu)
  • Veoci (Emergency Management)

This new login process eliminates the current double login and provides advanced security measures for users.

The new process for logging into the services listed above require the following steps:

  1. Navigate to the service. Click Login.
  2. Enter your UNCG Email Address.
  3. Enter your password.
  4. Respond to 2-Factor Authentication (DUO), if the account is signed up for this added security layer.

If you are not currently enrolled in DUO and would like to add this layer of security to your account, visit https://its.uncg.edu/2FA/Get_Enrolled

Update: 11/22/2019, 10:18 a.m.

On November 22, 2019, between approximately 8:30 a.m. and 10:15 a.m., there was an issue that affected software access.

ITS confirms that the issue is resolved and service is restored.

We apologize for any inconvenience.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Original Post 11/22/19, 9:31 a.m.}

ITS is aware of an issue that may prevent users from accessing Microsoft Office, Citrix, and other applications.

We are working to resolve the issue.

This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

 

Who: Students, faculty, and staff

What: Planned downtime for the wireless network in the following buildings:

  • 500 Forest St.
  • Mossman
  • Eberhart

When: Monday, November 25, 2019, through Wednesday, November 27, 2019

Wireless access points will be upgraded in the buildings listed above during the week of November 25. During the upgrade, wireless service may be intermittent or unavailable.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Faculty, staff, and students
What: KeyServer software upgrade
When: Thursday, November 21, 2019
Why: Upgrade to Keyserver version 7.6.0.3

No service impact is expected.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.