Technology News

Information Technology Services

As a part of the recent updates to the UNCG Webex service, session recordings made using the Webex Meetings (Meeting Center) and Webex Events (Event Center) platforms will now be recorded in MP4 format, instead of the ARF format. MP4 files are standard video files with excellent cross-platform compatibility.

What is the difference between ARF and MP4?

MP4 files are natively viewable on all platforms, including Windows, Mac, Chrome OS, and mobile operating systems (iOS and Android). By contrast, ARF format is inflexible. To watch Webex recordings in the ARF format, users must download a separate Webex Player application, which functions only on Windows or Mac computers. ARF files can be converted to MP4 through some extra steps and processes.

What’s new with MP4?

With the new file format, Cisco has slightly changed the layout of their recording files. The experience also differs depending on which method viewers choose to use when playing back a recorded file.

For users who opt to use the Streaming method, an Internet connection is required for the duration of playback, but the recording includes more information. In addition to the shared content window, the Streaming recording can include the speaker’s video, participants list, and chat window. By contrast, when playing back video with the Download method, users will receive only the shared content window and speaker video.

Getting the best viewing experience with MP4

While Webex provides hosts with a streaming recording link and a download recording link, ITS recommends using the Streaming method for watching playback whenever possible.  This enables additional content (chat, participants list) to be viewed next to the main content and speaker video.

Recordings in Webex Training/Training Center

The same process that has been in place since UNCG adopted Canvas remains in use. For the time being, Webex Training (Training Center) users will continue to receive recordings in ARF format. However, when using Webex through Canvas, the recordings will still be automatically converted to MP4 via a third-party tool. Cisco plans to release direct-to-MP4 recordings for Webex Training in the future.

For more information

The 6TECH Knowledge Base has more information on the specific differences between the ARF and MP4 formats, specifically the Webex Recording File Types and Playback article.

It has come to the attention of Voice Services that multiple phones are receiving “robocalls” in foreign languages. Unfortunately, we are unable to block the calls because the numbers are masked as valid phone numbers originating in Washington, DC. Blocking the robocall numbers may result in legitimate calls from with area code being blocked.

We suggest letting unrecognized calls from the 202 area code go to voicemail so that they can easily be deleted.

We apologize for any inconvenience caused by this issue.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update (Resolved) 10/31/18, 1:30 p.m.

As of 1:18 p.m., Duke Power and AT&T report that power and telephone services have been restored.

If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Update: 10/31/18, 9:20 a.m.}

The telephone service disruption on campus was caused by a power outage. Duke Energy and AT&T are on site.  A generator has been installed, which should temporarily restore phone services on campus.

Duke Energy and AT&T report that power and telephone service should be fully restored by 12:30 p.m. ITS will update this article when the issue has been resolved.

We apologize for any inconvenience caused by this issue and will continue to monitor the situation.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Update: 10/31/18, 8:30 a.m.}

Information Technology Services (ITS) is working with AT&T to restore all services to UNCG campus phone systems.

Due to an AT&T system issue, outgoing or incoming OFF-CAMPUS calls cannot be completed from or received by the campus phone system. The outage was reported at approximately, 10:21 p.m. on Tuesday, October 30, 2018.

Please note, all on-campus, 5-digit calls are working at this time.

We are working diligently with AT&T to resolve this issue as soon as possible.

ITS apologizes for any inconvenience and will update this article as more information becomes available or when the problem is resolved.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original Post: 10/30/18 at 10:21 p.m.}

Information Technology Services (ITS) is aware of an issue with telephone services on campus. We are actively working to resolve the issue.

ITS apologizes for any inconvenience and will update this article as more information becomes available or when the problem is resolved.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Image of person sitting at desk in front of computer. It appears he is entering various bits of personal information like "mother's maiden name," List of hobbies," "home address," "Gets breakfast every Saturday at 9:00 a.m." The caption reads "Criminals want your info. TMI makes it easy."  #UNCGsecureit
Oversharing personal information online can get you in trouble — with hackers, thieves, and even potential employers.

Date or place of birth, hobbies, favorite foods or music — that’s all TMI!

TMI makes you vulnerable to security and privacy risks, like the following:

  • Identity theft. Using social networks, criminals can use personal information you’ve shared to guess passwords or answers to security questions or to gain access to your accounts.
  • Home and personal risks. Posting your daily routine or checking in to locations can be an open invitation to potential thieves or predators.
  • Professional risks. Employers often conduct online searches of job applicants. Inappropriate photos or content posted online can have a negative impact on an employer’s evaluation of the applicant.

Remember, there is no delete button on the internet! Once you’ve shared information on a social network, there is no way to control where it ends up or to guarantee its removal.


See more cyber security tips: ITS has been sharing cyber security tips throughout the month of October for National Cyber Security Awareness Month.

 

Update (Resolved): 10/29/2018, 1:15 p.m.

An issue at Instructure (the vendor who provides Canvas) occurred this morning that affected their connection to the Amazon Web Services (AWS) storage platform that Canvas uses for file storage. This issue was first acknowledged at 10:52 a.m. and was announced as resolved at 12:32 p.m. Canvas file uploads and downloads, and other operations that rely on those functionalities, are back to normal at this time.

ITS and Instructure will continue to monitor service. ITS apologizes for any inconvenience caused by this issue.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original post: 10/29/2018, 11:28 a.m.}

Information Technology Services (ITS) is aware of an issue affecting file uploads and downloads in Canvas. Currently, users are encountering error messages when uploading files to or downloading files from Canvas, or when performing operations in Canvas that require duplication of files (such as Course Copy).

Instructure (Canvas) has acknowledged the issue on their status page. There is currently no specific timeline for a fix, but Canvas support has acknowledged that work is ongoing.

ITS apologizes for any inconvenience caused by this issue. This article will be updated with more information as it becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.