ITS News

Information Technology Services

On Tuesday, March 16, 2021, Information Technology Services (ITS) change the Self Service Password Reset (SSPR) to allow the Microsoft Authenticator App to verify user identity via mobile app notification, text, and phone calls.

Registering an app or phone number does not auto-enroll your account into UNCG’s 2FA program. However, your account will use these options when you enroll in 2FA. 

Re-confirmation of Microsoft authenticators, phone numbers, email, and/or security questions will occur every 90 days.

For more information, see:

The evaluation of macOS Big Sur, announced on September 22, 2020, is complete. The upgrade is now available for UNCG Mac users.

Known Issue with Printing on macOS Big Sur

Under certain circumstances, printing through UNCG print queues does not function properly on macOS Big Sur. If your Mac is bound to the UNCG domain, follow the instructions for Printing from a Domain-Bound Mac Running Big Sur before upgrading to Big Sur.

If printing is a requirement of your job, Information Technology Services (ITS) recommends not upgrading your Mac to Big Sur until the Jamf rollout begins. Once a Mac is enrolled in Jamf, printing through UNCG print queues functions normally. For more information on Jamf, see Jamf @ UNCG and Jamf articles in ITS News.

For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Who: Faculty, staff, and vendors who use Cisco AnyConnect VPN application for remote access

What: Cisco AnyConnect VPN software version update

When: Tuesday, March 9, 6:00 a.m. – 7:00 a.m.

Information Technology Services (ITS) will enable the auto-update feature for Cisco AnyConnect. The AnyConnect software should update to version 4.9.06037 during the next attempt to establish a VPN connection to or If a message appears directing you to restart the computer to complete the installation, reboot and reconnect to VPN.

For more information, see Upgrade the AnyConnect VPN Client.

For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

May 10 – 11

Call for proposals!

Adapt 2021 is an interactive, collaborative event for UNCG faculty, staff, and graduate students centered around the joy of teaching, learning, and scholarship. This year’s theme is Reimagining What’s Possible. Proposals should reflect this theme and include ideas for reigniting the spark of teaching and learning now and in the future.

Seeking proposals for…
  • Presentation Sessions
  • Poster Sessions
  • Facilitated Roundtable Discussions
  • Online Course Tours

Proposal categories:

Basic Technology
Focus on the core UNCG teaching and learning technologies and how they work.
Enhanced Technology
Discover a variety of bells and whistles to push your instruction to the next level.
The Joy of Teaching
Celebrate teaching and learning in its many shapes and forms.
Equity, Diversity, and Inclusion
Explore the multiple equity, diversity, and inclusion efforts happening here at UNC Greensboro and at universities nationwide.
Enhance your research, writing, and publications with new applications, tools, and strategies.

Please direct questions to Amy Brown, Assistant Director, Technology-Enhanced Pedagogy at

Information Technology Services (ITS) previously announced changes to the project-creation process for Google Cloud (GCP) Platform at UNCG. The original timeline for these changes has been adjusted and changes will be finalized on Monday, March 1, 2021.

Summary of changes

  • Current students will continue to self-create projects.
  • UNCG faculty and staff will be required to request project creation through ITS.
  • GCP research use-case support will be offered through the Cloud Cyberinfrastructure Innovation (CCI) Lab.

Process starting March 1, 2021

  • Current students self-create projects within a predefined Student Self-Service folder.
  • Faculty and staff must submit a GCP project request form to request new GCP projects.

If you have questions about Google Cloud Platform, the CCI Lab, or any of the information described above, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email