ITS News

Information Technology Services

The access to resources problem reported earlier this morning has been resolved.  The issue began at approximately 7:45 a.m and was resolved at 10:45 a.m. Access to resources is fully restored.

Go to our current status page for further information on this issue.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


Information Technology Services (ITS) has received widespread reports of intermittent problems connecting to campus resources. 

For more information, see our current status page.

 

Who: Faculty, staff, and students

What: Planned downtime for the following services:

  • UNCGenie
  • UNCG Account Provisioning
  • GetMyPin
  • Banner INB
  • Banner Admin Pages
  • DegreeWorks
  • ODS (Operational Data Store)
  • Workflow
  • AIMS parking system
  • Financial Aid automated phone system authentication
  • WebFOCUS reporting from Banner and ODS Degree Works
  • Application Manager
  • Grouper
  • Admissions Pros
  • Rooms Management (RMS)

When: Thursday, May 7, 2020, 5:30 a.m. – 7:30 a.m.

Why: Quarterly Oracle security patching

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Turnitin users in Canvas

What: Turnitin emergency maintenance window

When: Saturday, May 2, 2020 11:00 a.m. – 3:00 p.m.

Turnitin suggests limiting submissions during the four-hour maintenance window because there may be interruptions in service.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu

InsightVM is a vulnerability management program that tracks vulnerabilities on individual computers, servers, and network equipment so that administrators can better address these risks and understand how they affect UNCG’s IT environment.

Information Technology Services (ITS) uses InsightVM on campus servers as do departmental technology staff , including server administrators, Department Technology Coordinators (DTCs), and Department Technology Support (DTS).

More information about the program, including how to request access, is available at InsightVM @ UNCG.

Who: Faculty, staff, and students

What: Planned wireless network downtime at UNCG and JSNN campuses

When: Tuesday, April 14, 2020, 5:30 a.m. – 7:30 a.m.

Why: ITS will perform wireless network maintenance.

Wireless connectivity will be intermittent during the maintenance window. Downtime is expected to be approximately 10-15 minutes at some point during the maintenance window.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu