Technology News

Information Technology Services

UPDATE (Resolved): 1/10/2019, 6:00 p.m.

An issue at Duo Security, Inc., our two-factor authentication (2FA) vendor, occurred today between 3:45 p.m. and 6:00 p.m. It affected UNCG’s Duo service, which prevented logins to multiple services. Duo service is restored and functioning normally.

ITS and Duo Security, Inc. will continue to monitor service. ITS apologizes for any inconvenience caused by this issue.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu


Information Technology Services (ITS) is aware of an issue affecting Duo, our two-factor authentication (2FA) application.

This article will be updated with more information as it becomes available. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Students, faculty, staff

What: Planned network downtime for multiple buildings (see list of affected buildings)

When: Friday, January 11, 2019, 5:30 a.m. – 7:30 a.m.

Why: ITS will perform network maintenance in multiple buildings.  Wired, wireless, and VoIP connectivity will be down or intermittent during the maintenance window.

List of affected buildings:

Highland Hall
Lee Hall
Lexington Hall
Lofts on Lee
McCormick Hall
Graham
Ferguson
Curry
996 Spring Garden
Campus Supply
Sink Building
Sink Garage

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

On January 11, 2019, ITS will implement a change to restore the news feed to the UNCG Single Sign-On Page.

This will not impact its login functionality in any way.

Currently, the UNCG Single Sign-On Page looks like this:

 

After the change, the page will have a news feed to the right of the login form:

Who: Students, faculty, staff

What: Planned contact center downtime for multiple locations (see list of affected centers)

When: Friday, January 25, 2019, 6:00 p.m. – Saturday, January 26, 2019, 6:00 a.m.

Why: ITS will perform network maintenance on the contact center software used by multiple departments.  The upgrade may fall anywhere between the beginning and ending times of this maintenance window, but will only take approximately 30 minutes once it has begun.  Telephone connectivity will be down or intermittent during the maintenance window.

List of affected contact center locations:

Admissions
Parking
6-TECH
Financial Aid
Campus Operator Switchboard

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

Update: 1/3/2019, 4:15 p.m.

Cisco has canceled this maintenance event. Webex will function normally from January 4-5, and access to Webex recordings will not be affected.


{Original post: 1/2/2019, 3:02 p.m.}

Cisco has announced a maintenance window for UNCG’s Webex environment. This maintenance window will begin Friday, January 4, at 10:00 p.m. EST and end Sunday, January 6, at 3:00 a.m. EST.

Impact to UNCG Users

Most Webex services will continue to function normally during this maintenance window. Users may continue to use Webex as normal, including the ability to host, attend, and record sessions.

The main impact will be on the availability of recording files. Users will not be able to access previously recorded Webex sessions stored on the server during this maintenance window.

Note: Recordings created prior to August 12, 2018, are unaffected, as they were automatically downloaded and uploaded to Box, as part of the previous recording management process used in Webex. These recording files can still be accessed in the host’s UNCG Box account.

Additionally, though hosts may continue to initiate new session recordings in this window, any new recordings made during the maintenance window will not be processed and made available until after the end of the maintenance window.

Making Recordings Available During the Maintenance Window

For users who need to ensure that their recordings are accessible during the maintenance window, a copy of the MP4 (or ARF) file should be downloaded and shared by other means (such as through Box). To download a copy of your file:

  1. Log in to Webex at https://webex.uncg.edu.
  2. Click on “My Files” in the left-hand menu.
  3. In the main window, select the blue link that indicates the category that your recording belongs to (e.g. “Meetings” if you used Webex Meetings, “Training Sessions” if you used Webex Training, etc.).
  4. Click the title of the recording you wish to download.
  5. Click the link next to the “Download recording link” heading to initiate your download.
  6. Share the file with others via Box (recommended).

Alternatively, you can download your file from the legacy GetMyWebex platform:

  1. Log in to https://getmywebex.uncg.edu/userservices/my-recordings.
  2. Locate the recording you want to download
  3. Click the “Download” link under the “WebEx Link” column to initiate your download.
    Note: If you do not see this link, and instead see a link in the “Cloud Storage Links” column, then your recording is already in Box and can be shared from there without further action.
  4. Share the file with others via Box (recommended).

 

Further Questions or Concerns

If you have further questions about this maintenance window, or need assistance downloading and sharing recording files from Webex, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.