ITS News

Information Technology Services

Cybersecurity is the processes, software, and people that protect systems, networks, programs, and other internet-supported devices. Cyber attackers steal, use, and destroy sensitive and personal information for their own gain. Despite the sophisticated methods used to steal and protect data, securing data and information does not necessarily require advanced IT certifications or tech knowledge. The best defenses are the simplest actions individual users can take to keep the data around them safe.

If You Connect It, Protect It!

Each of us is responsible for the security of our devices. We should regularly assess what we’re doing online, what we have connected to the internet, how well we are protecting our personal information. We should constantly ask ourselves…

Illustration of a silhouette with thought bubble containing the following questions. How many devices do I have connected to the Internet?   Are my connections secure?   Are my devices up to date on patches?  Are my apps and software up to date?Our devices contain information about uswho we are, what we do, where we go, even our credit and health information. There are a few simple things we can do to ensure our sensitive and personal information does not fall into the hands of criminals.


  • Install software updates and patches. Patches are temporary fixes provided by software companies to install into software programs.
  • Keep antivirus software up to date. If you don’t have antivirus on your devices, get some! 
  • Change passwords regularly Use strong passwords on your devices.

Let’s all do our part!

Who: Faculty, staff, and students

What: Maintenance on GoLinks application

When: Monday, October 5, 2020, 5:30 a.m. – 7:30 a.m.

ITS will perform standard maintenance on GoLinks, UNCG’s URL shortener application. A brief outage will occur during the maintenance window. Accessing websites using GoLinks may not work during this time. Connections will be restored when maintenance is complete.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Beginning on October 2, Zoom cloud recordings will no longer require authentication for viewing. Alternately, cloud recordings will have passcode protection.

As a result, when sharing a cloud recording, hosts must  provide the corresponding passcode for the recording. The passcode is provided in the email that is sent to hosts when Zoom recordings finish processing.

This change was made to address issues students experienced when accessing recordings in Canvas. Zoom made recent changes that enabled students to view recordings in Canvas without the passcode. However, a passcode will be required for viewers outside of Canvas. 

Sharing settings can be changed on individual cloud recordings, if desired.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Co-led by the National Cybersecurity Alliance and the Cybersecurity and Infrastructure Agency (CISA), Cybersecurity Awareness Month, now in its 17th year, helps individuals, businesses, and institutions educate themselves about cyber risks and online safety practices.

In this time of increased remote learning and working, it is imperative that the UNCG community invest itself in protecting our online identities, data, and devices. This month, Information Technology Services (ITS) shares tips, best practices, and other cybersecurity resources on how to do just that.

Follow ITS News and ITS social media (Twitter and Facebook) this month to learn about the latest and best cybersecurity tools and techniques.

The Azure outage that began at approximately 5:30 p.m. on Monday, September 28, has been resolved. ITS and Microsoft continue to monitor service.  

Follow the 6TECH status page to get real-time UNCG ITS system updates! 

{Posting 9/28/2020, 9:10 p.m.}

UPDATE: ITS continues to monitor Microsoft’s progress correcting the Azure outage that began at approximately 5:30 p.m.

As of 9:10 p.m., authentication services are improving, but still intermittent. 

Follow the outage record for this issue on the 6TECH status page to get real-time updates.

{Original Posting 9/28/2020, 6:51 p.m.}

Information Technology Services (ITS) is aware of an issue affecting UNCG Authentication Services that is affecting multiple services, including the 6-TECH Service Portal (ServiceNow), Google, Zoom, Office 365, and other services.

Microsoft (the authentication vendor) has acknowledged this issue, and ITS is continuing to monitor developments. Follow Azure Status for updates.

This article will be updated with more information as it becomes available.

If you have questions or need assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Bookmark the 6TECH status page to get real-time UNCG ITS system updates!