Technology News

Information Technology Services

Who: Faculty and staff

What: Upgrade of Pharos Uniprint and Pharos MobilePrint applications to the latest versions

When: Wednesday, March 6, 2019, 5:30 a.m. – 7:30 a.m.

Why: Upgrading the print applications to their latest versions will improve functionality and security.

Brief service interruptions are anticipated during the maintenance window as the application and services are updating and restarting.

NOTE: This does not impact the Pharos printing environments used in ITS labs, departmental computer labs, or the Library.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

{Update 3/1/19, 1:20 p.m.}

ITS resolved one of the issues affecting MyCloud. The workaround that was reported on 2/27/19 is working again. If you experience issues with your MyCloud connection, relaunch the application. This should reconnect the session.

ITS continues to work with the vendor to resolve the remaining MyCloud connectivity issue.

This article will be updated with more information about this issue as it becomes available.If you have questions or need further assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Update: 3/1/19, 10:50 a.m.}

ITS continues to monitor and work with the vendor to resolve issues with MyCloud that were reported on Thursday. This morning, there was an increase in user login errors. The workaround that was previously communicated no longer works.

This article will be updated with more information about this issue as it becomes available .

If you have questions or need further assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Update: 2/27/19, 4:30 p.m.}

ITS continues to work with the vendor to resolve the MyCloud connectivity issue.

In the meantime, if you experience issues with your MyCloud connection, relaunch the application. This should reconnect the session.

This article will be updated with more information as it becomes available about the resolution of this issue.

If you have questions or need further assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Update: 2/27/19, 2:30 p.m.}

ITS continues to work with the vendor to resolve the MyCloud access issue. At this time, the connectivity issues appear to be intermittent. Not all sessions and resources are affected.

This article will be updated with more information as it becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original Post: 2/27/19, 12:30 p.m.}

Information Technology Services (ITS) is aware of an issue affecting MyCloud.

ITS is currently investigating to determine the cause.

This article will be updated with more information as it becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty, staff, and students

What: Planned wireless network downtime for Spring Garden Apartments

When: Friday, March 1, 2019, 5:30 a.m. – 7:30 a.m.

Why: ITS will perform wireless network maintenance in Spring Garden Apartments.

During the maintenance window, there will be intermittent loss of wireless network services in the building. Downtime is expected to be approximately 10 minutes at some point during the maintenance window.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


Who: Faculty, staff, and students

What: Planned downtime for Office of Emergency Management’s Alertus emergency notification system

When: Monday, March 4, 2019, noon – 2:00 p.m.

Why: ITS is upgrading the Alertus software on the server.

Services Affected: Alertus services; Alertus desktop application

During the maintenance window, the Alertus desktop application will go offline. Otherwise, no client impact is expected and the Alertus desktop application should work as normal after the upgrade.

Thank you for your patience as we perform this necessary upgrade.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

Who: All users of campus network, internet, and voice services

What: Planned downtime for all campus network, internet and voice services (including IP phones)

When: Saturday, March 9, 2019, 12:01 a.m. – noon

Why: ITS will be performing testing to ensure that services remain available in the event of an unexpected equipment failure.

Services Affected: During this downtime, major campus services — including, iSpartan (Gmail), UNCGenie, Banner, Canvas, UNCG websites, computer logins, internet access, and voice services* — will be intermittently unavailable.

Thank you for your patience as we perform this necessary testing.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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*Note: Emergency phones will not be affected and will continue to work.