Technology News

Information Technology Services

Who: Occupants of the North Drive Child Care Center

What: Planned downtime for network services at the North Drive Child Care Center

When: Thursday, May 10, 5:00 a.m. to 5:30 a.m.

Why: Upgrade to network electrical support equipment.

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

Who: Occupants of Multiple Buildings, listed below

What: Potential disruption of some services

When: Tuesday, May 8 through Saturday, May 12

Why: AT&T is relocating several lines and equipment in the area. 

Note: These are not UNCG Voice Services VOIP lines, which should be unaffected during this time.  These lines are provided by AT&T for specialized services, including emergency phones, elevator phones, fire alarm lines and credit card lines.

Buildings that may be impacted:

  • Graham
  • Curry
  • Ferguson
  • Weatherspoon
  • Sink
  • Steamplant
  • Campus-Supply

During this time, there may be loss of some services — including emergency phones, elevator phones, fire alarm lines and credit card lines.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or


Who: Faculty and Staff

What: Planned downtime for Pharos printing for the entire campus

When: Tuesday, May 8, 5:30 a.m. to 7:30 a.m.

Why: Pharos database maintenance.

During the maintenance window, there will be brief periods of downtime for all Pharos print queues while the servers are rebooted.

Note: This does not impact Pharos printing in ITS Computer Labs.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

Starting Friday, May 4, UNCG users have the ability to opt-in to the new Gmail experience. Users can choose to opt-in and out of the new Gmail experience until a future date yet to be specified. Information Technology Services (ITS) will communicate with UNCG users before the new experience becomes the default or only option.

In late April, Google announced a significant update to Gmail. The update includes several features to help make communications more efficient.Choose a view window

The new Gmail interface helps users to more quickly interact with and organize mail from the main screen. The main menu, down the left side of the screen, can be collapsed to allow for area to view emails.

The new Gmail enhances the option users have between three different densities. In the default view, a preview of attachments is visible.

In all three views, there are icons to quickly organize mail: mark as read, archive and delete, and the new “snooze” feature.


Snooze until dialog boxSnooze designates a time duration for future interaction, and causes emails to resurface to the top of one’s inbox.






Side-panel viewA side-pane to interact with Google Calendar, Google Keep and tasks, and any additional Gmail Add-Ons has been added.








Smart Reply suggestionsThe new Gmail includes “Smart Reply” suggestions, so you can quickly respond to emails with essential info.





Suspicious emails will now contain a more prominent warning message.

Finally, Google has announced future plans for the new Gmail to offer a “confidential mode” in which emails can be set to self-destruct, be prevented from printing, and require additional security for the reader to access. At this time, “confidential mode” is not yet available, but UNCG Google Administrators are aware of the future possibility and will communicate about it when appropriate.

"Try the new Gmail" menu itemHow to Opt In

To opt-in to the new Gmail, access the “Try the new Gmail” option in your settings menu (the gear icon). Once in the new Gmail, an option to “return to Classic Gmail” will be available.


Additional details can be found here:

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or


Support on Mac OS 10.11 for Box Desktop (Box Drive, Box Sync, Box Tools, Notes for Desktop and Box Tools)

  • On July 31, 2018, Box Drive, Box Sync, Notes for Desktop and Box Tools will no longer be supported on Mac OS 10.11. Per  OS support policy, Box will maintain support for only the two latest versions of Mac OS (10.12 & 10.13).
  • Following July 31, 2018, users will still be able to access the Box Desktop applications (Box Drive, Box Sync, Notes for Desktop and Box Tools) on 10.11, but it will be unsupported by Box, including all security patches.

Box Sync LTS v 4.0.7829

  • On June 15, 2018 Box will end support for the Box Sync LTS v4.0.7829 installer to ensure users are TLS 1.1+ compliant. Administrators who utilize our LTS installers for Box Sync deployments can use the new versions immediately and should update as soon as possible.
  • After Box disables TLS 1.0, the current LTS will no longer work. For more information about TLS 1.1+ compliance read our Community announcement here.

TLS 1.0

  • As previously communicated in Box’s last EOL announcement, in order to maintain the highest security standards, promote the safety of our customers’ data, and align with industry-wide best practices, Box will disable the TLS 1.0 encryption protocol across all Box services on June 15, 2018.
  • After Box disables TLS 1.0, users leveraging browsers, 3rd party applications or Box applications that do not support TLS 1.1 or 1.2 will not be able to access Box. Review the Box Community article Preparing for TLS 1.0 Disablement for best practices.
  • Note: On June 15, 2018 these desktop applications will enforce the previously announced deprecation of the .NET 4.0 framework which can be found here. All Windows machines must be on .NET 4.5.2 or higher.

WebDAV Support

  • On Jan 31, 2019, Box will deprecate support for WebDAV. Note: UNCG does not currently offer access to our Box environment through WebDAV.