Technology News

Information Technology Services

In response to faculty and student interest, Information Technology Services (ITS) has negotiated terms of service for UNCG use of Dedoose qualitative data analysis (QDA) software. As a web-based package, benefits of Dedoose include access from any location and support for simultaneous coding of project data by multiple team members.

The new contract enables use of Dedoose in accordance with the State of NC law and meets the requirements of UNCG’s Contract Review Policy. Project and/or individual users remain responsible responsible for the cost of the software, but ITS is investigating opportunities for volume discounts. Currently, Dedoose is approved for use with low or minimal risk university data. For use with data of greater risk, please contact 6-TECH at (336) 256-TECH (8324) or

Increasing faculty interest in Dedoose was identified through the Qualitative Data Analysis Product Study in 2015. Based on results of that study, ITS is continuing support for Atlas.ti as well as adding support for Dedoose. As previously announced, NVivo will be removed from the UNCG network in July, 2017, and no longer supported by ITS. To learn more about Dedoose, visit

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

Who: Faculty, staff and students

What: Planned downtime for the following services:

  • UNCGenie
  • Self-Service Password Reset (SSPR)
  • Account Creation and Account Status
  • GetMyPin
  • GetMyID
  • Banner INB
  • Degree Works
  • Workflow
  • Banner security app
  • Automic Application Manager (“UC4”)
  • Banner eProcurement
  • SciQuest – e-Marketplace
  • Nolijweb
  • Reporting, including WebFOCUS, against Banner and ODSP Production*

Other major ITS services will continue to be available, including Canvas, Google Apps (e.g. Gmail, Drive, Calendar), Box, WebEx and Office 365.


  • All services except Reporting: Wednesday, March 15, 4:30 a.m. – 7:30 a.m.
  • Reporting (intermittent downtime): Wednesday, March 15, 6:00 p.m. – 7:30 p.m.

    *During the morning Banner upgrade maintenance window, intermittent outages may occur for the following: Reporting against Banner Production and other data sources.

    *During the evening maintenance window, intermittent outages may occur for the following: Reporting against ODSP Production and other data sources.

Why: Information Technology Services (ITS) will implement multiple upgrades to Banner modules.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

Who: Occupants of Petty Science Building

What: Planned downtime for network services in Petty Science Building

When: Saturday, March 11 6:00 a.m. – 6:00 p.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

Information Technology Services (ITS) will perform network maintenance in multiple buildings between March 12 and March 16, according to the schedule shown below.  Minimal impact is expected during the maintenance windows.

Sunday, March 12 | 4:30am – 7:30am
Entire Campus

Monday, March 13 | 5:30am – 7:30am
1100 West market
119 McIver Street
127 McIver Street
536 Highland Ave.
996 Spring Garden St.
Campus Supply
Carter Childcare
Cone Art/Weatherspoon
Cone Residence Hall
Curry Building
Ferguson Building
Graham Building
Grogan Residence Hall
Guildford Residence Hall
Mary Foust Residence Hall
McIver Parking Deck
McNutt Building
Music Building
North Drive Childcare
Oakland Parking Deck
Reynolds Residence Hall
Sink Building
Studio Arts

Tuesday, March 14 | 4:30am – 7:30 am
Entire Campus

Wednesday, March 15 | 5:30am – 7:30am
Alumni House
UNCG Auditorium
Brown Building
Carmicheal Building
Eberhart Building
Faculty Center
Forney Building
Foust Building
JSNN Building
Lofts on Lee Residence Hall
McIver Building
Moore Building
North Spencer Residence Hall
Petty Building
South Spencer Residence Hall
Stone Building
Sullivan Science
Taylor Theatre

Thursday, March 16 | 5:30am – 7:30am
1800 Lee St. Park
Lee Residence Hall
Highland Residence Hall
Haywood Residence Hall
Union Residence Hall
Campus Police
Kaplan SRC
North Campus

Friday, March 17 | 5:30am – 7:30am
Chemical Safety Facility
Dining Hall
Gray Home Management
Coleman Building
Jackson Library
Oakland Ave Warehouse
Soccer Field Pressbox
Softball Stadium
Student Recreation Center
Bailey Hall
Coit Hall
Cotten Hall
Gray Hall
Hinshaw Hall
Jamison Hall
Moore-Strong Hall
Phillip-Hawkins Hall
Shaw Hall
Spring Garden Apts
Weil-Winfield Hall
1605 Spring Garden St
Ragsdale-Mendenhall Hall
500 Forest St.
Walker Deck
Tower Village Apts
Becher Weaver
Admissions Visitors
Financial Aid
Mossman Bldg
Bryan Bldg
Elliott Center
School of Education
Jefferson Suites


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or

Protect Yourself from Phishing Attacks
  • Be careful when following links in emails or email attachments. Especially in emails from unknown sources.
  • Use discretion when using your iSpartan credentials to log into sites outside of the domain.
  • Never reset your password on any site other than
  • If you have any doubts about the authenticity of an email or a web site asking for your iSpartan credentials, contact 6-TECH.

The morning of March 1, 2017 university officials learned of an ongoing phishing attack targeting UNCG users. UNCG users were being targeted by one or more campaigns designed to appear to be communicating university safety and security information.

What did the phishing emails look like?

  • The subject line of the email was “CAMPUS SAFETY NOTIFICATION” or a similar variation
  • The email sender was NOT a address
  • The email message stated that a security situation required the recipient to “follow protocols as outlined in the hyperlink”.
  • The email contained a link to a non website
  • The email was signed by the name of person who is not affiliated with the university


The phishing campaign was an attempt to socially engage targets of identity theft. This is a strategy known as a ‘social engineering attack.’

Examples of illegitimate websites used for identity theft, including screenshots, are available at the ITS website: UNCG Phishing Gallery.

Do you have to do anything now?

  • ITS has taken measures to remove these particular phishing messages from the system.
  • Do NOT respond to the email.
  • If you have not yet done so, delete the email.
  • There is no reason to believe that simply by being a recipient of the email you are compromised.  If ever you suspect that you are compromised, you should immediately reset your password via and then contact 6-TECH for additional steps.

Be aware that having received one of these emails, you are more likely to receive subsequent ones.  ITS also encourages users to enroll in “2-Factor Authentication” via​ for additional security.

General information about identifying phishing links

Usually you can tell whether a link is going to the appropriate place by hovering over the link and checking to see if the text of the link is the same as the actual target of the link.

URL in status bar
When the cursor is placed over a link without clicking, most browsers show the target of the link at the bottom of the browser in the status bar.

ITS reminds users to never reset their password on any site except the official website. ITS also reminds users to be extremely careful which websites they provide their UNCG password to. Most UNCG websites will be located at URLs that contain “” directly before the first forward slash. For example, if you look at the URL when you log in to your UNCG iSpartan email account, it will appear as Seeing “” appear directly before the first forward slash will prove it is a trusted website. For other examples like this, look at the URL when you are logging into other campus services like Canvas, Box, Qualtrics, and Office365. They will appear the same.

In some specific cases, official UNCG services are provided at other URLs that may not contain “” before the first forward slash. In those situations, if you are suspicious or confused as to whether it is a trusted website, contact the UNCG office providing that service before entering your username and password.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or