Technology News

Information Technology Services

Who: Faculty, staff, students using Canvas

What: Planned maintenance for Canvas

When: Friday, April 21 (no downtime expected)

Why: Mandatory updates by Canvas vendor

On Friday, April 21, Instructure (the vendor who provides Canvas) will be performing mandatory updates to the Canvas user authentication workflow. Instructure does not anticipate any service interruption for Canvas during this maintenance work.

No actions on the part of UNCG Information Technology Services (ITS) are required for these updates. In the case of an unexpected problem, ITS is prepared with a recovery/backup plan, in order to minimize any end-user impact or interruption of service.

ITS will remain in close contact with Instructure this week. If the situation changes and an outage or interruption of service for Canvas is anticipated, this news article will be updated with more information.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

What: Planned downtime for network services at the Faculty Center

When: Thursday, April 20, 6:00 am – 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Occupants of the Baseball Stadium

What: Planned downtime for network services at the Baseball Stadium

When: Tuesday, April 18, 6:00 am – 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Staff and vendors that need access to secure resources to conduct business

What: Downtime for vendorvpn.uncg.edu (Vendor VPN Appliance)

When: Tuesday, April 18, 6:30 a.m. – 7:00 a.m.

Why: Software upgrade for Vendor VPN Appliance

The software on the Vendor VPN appliance will be upgraded. There will be downtime for VPN clients as the device is rebooted.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Occupants of the Weatherspoon Art Museum and Gray Home Management

What: Planned downtime for network services in the Weatherspoon Art Museum and Gray Home Management

When: Saturday, April 15, 5:30 a.m. – 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.