Technology News

Information Technology Services

Update: 7/19/2018, 3:00 p.m.

The issues with Box were resolved and the service is working normally.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original post: 7/16/2018 3:01 p.m.}

Box is investigating latency issues with Box services. Some users may be experiencing abnormal load times for uploads, downloads and page loads for Box applications.  Also, timeouts due to page load slowness may prevent authentication

Box posts information about its service on its status page. Information Technology Services (ITS) will continue to monitor the situation and will update this news article with more information as it becomes available.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

Who: Occupants of the School of Education building

What: Upgrade to the wireless network in the School of Education building

When: July 16 – July 20

The wireless access points in the School of Education building are scheduled to be upgraded during the week of July 16. During the upgrade, wireless service may be interrupted or unavailable.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty and staff with devices on the GCN running Windows 7

What: Internet Explorer 11 now mandated on all GCN Windows Devices

When: Friday, July 20, 5:30 p.m.

Information Technology Services (ITS) is now mandating that all GCN Windows devices have Internet Explorer 11 installed. There are many workstations that are still running Internet Explorer 9 or 10. Recent security vulnerabilities targeted at old versions of Internet Explorer has prompted this mandate.

If you’re running an older version of Internet Explorer, version 11 will install as part of July’s Windows update deployment, which started yesterday (7/12/18). For more information on Windows patching, see Security Patches and Updates.

Note: This does not apply to devices running Windows 10. All versions of Windows 10 shipped with Internet Explorer 11. This also has no impact to Mozilla Firefox or Google Chrome on any operating system. These two browsers will continue to function as they do now.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty and staff

What: Planned downtime for faculty and staff printing

When: Friday, July 13, 5:30 am to 6:30 am

Why: Upgrading the Pharos print server to service pack 5 to fix known memory leaks and performance issues.

Service Impact: Faculty and Staff printing will be down briefly while the print server reboots.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Students, faculty, and staff using Starfish

What: Required system maintenance for Starfish

When: Friday, July 13, 8:00 p.m. – 10:00 p.m.

Information Technology Services (ITS) will be performing maintenance to the Starfish environment. Starfish will not be available during this time.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.