ITS News

Information Technology Services

On Wednesday, January 6, 2021, the login process for Canvas will change to the process used for other cloud applications at UNCG, such as Google Workspace (formerly G Suite), Zoom and Microsoft Office 365.

In the new login process, users enter their full UNCG email address as their username:

  1. Go to canvas.uncg.edu.
  2. Enter your UNCG email address.
  3. Enter your password.
  4. Complete Duo 2-factor authentication (2FA) if prompted.

    If you are not currently enrolled in 2FA and would like to add this layer of security to your account, visit https://its.uncg.edu/2FA/Get_Enrolled.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

To continue providing the highest-level service to the UNCG community while managing COVID 19-related budgetary constraints, the 6-TECH Service Desk is refocusing efforts.

Our new hours of operation are designed to provide support for the most clients possible, while maintaining adequate staffing levels. 6-TECH is also adding new avenues of support in the coming months, including virtual agent support and live agent chat support. Development of these services is currently underway. They will be announced as they become available.

Starting Monday, January 4, 2021, the normal business hours for the 6-TECH Service Desk will be Monday through Friday, 8:00 a.m. – 7:00 p.m.

This includes:

  • Phone support, 336.256.8324 (From a UNCG campus phone, just dial 6-TECH.)
  • Live agent chat support, available at 6tech.uncg.edu (login required)

The following services are available 24×7, but only monitored during normal operating hours:

The 6-TECH Service Desk, including live agent chat support, will be closed on University holidays.

Note about Classroom Technology assistance: Classroom Technology assistance is available Monday through Thursday, 7:30 a.m.9:00 p.m., and Friday, 7:30 a.m. 5:00 p.m. During these hours, instructors can get immediate technical assistance via the AV Assist button from the instructor’s station. Alternatively, instructors can submit a 6-TECH ticket or email 6tech@uncg.edu 24×7, and Classroom Technology will respond during normal business hours.

 

Who: Campus phone users

What: Planned maintenance for the campus phone system

When: Thursday, December 17, 2020, 5:30 a.m. – 7:30 a.m.

Why: Additional time is needed for the phone system work that occurred on Wednesday, December 16, 2020.

ITS is preparing the campus phone system for migration from the VoIP system to Microsoft Teams cloud voice, the new cloud-based phone service that was announced previously on ITS News and by University Communications.

Calls to and from Cisco phones on the UNCG network will be intermittently unavailable between 5:30 a.m. and 7:30 a.m. on Thursday, December 17, 2020. Outages are expected to be very brief. 

Emergency lines that operate on the AT&T Centrex system such as fire alarms lines, elevator lines, area of rescue, and most blue towers will not be affected by this change and will continue to operate as normal. 

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty, staff, and students

What: Planned downtime for Transact systems

When: Tuesday, December 15, 2020, 2:00 a.m. – 6:00 a.m.

Transact systems will be down during the maintenance window. Affected systems include SpartanCard Online, Point-Of-Sale devices, print stations, and cash deposit machines.

Barring any unexpected issues, Transact-controlled Door Access (i.e., not Millennium) will function normally during this time.


For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Update (Resolved): 12/14/2019, 8:00 a.m.

The problem with Google services should be resolved for the vast majority of affected users. Google will provide updated information on their status page.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Original post: 12/14/2020, 7:43 a.m.}

At approximately 7:00 a.m. on December 14, 2020, ITS became aware of an issue affecting all Google services, including Gmail and Drive. 

The ITS System Status page, located at go.uncg.edu/its-status will be updated with more information as it becomes available.

See Google’s App Status Dashboard for more information.

Follow the 6TECH status page to get real-time UNCG ITS system updates!

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.