Information Technology Services

Who: Faculty, staff, and vendors who use the Cisco AnyConnect VPN application for remote access

What: Cisco AnyConnect VPN software version update

When: Tuesday, March 19, 2024, 6:00 a.m. – 7:30 a.m.

Information Technology Services (ITS) will enable the auto-update feature for Cisco AnyConnect. During your next VPN connection attempt to sslvpn.uncg.edu or vendorvpn.uncg.edu, AnyConnect will update to Cisco Secure Client version 5.1.2.42. If prompted, restart your computer to complete the installation, reboot, and reconnect to the VPN.

For more information, see Upgrade the AnyConnect VPN Client.

If you have questions or need technical assistance, contact 6-TECH at (336) 256-TECH (8324) or [email protected].

Who: Students, faculty, and staff that use Canvas

What: Canvas scheduled maintenance

When: Thursday, March 21, 2024, at 2:05 a.m. until 4:05 a.m.

Why: Instructure, the vendor for Canvas, has scheduled maintenance that is expected to last no more than 5 minutes but could extend to 2 hours. During the maintenance window, Canvas may be unavailable.

If you have questions or need technical assistance, contact 6-TECH at (336) 256-TECH (8324) or [email protected].

Who: Faculty, staff, and students

What: Oracle Database Quarterly Critical Patch Update (CPU)

When: Tuesday, March 19, 2024, 4:30 a.m. – 7:30 a.m.

Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services.

The following core Oracle-dependent services will be impacted during the maintenance window:

Faculty/Student Services

Self-Service Banner (UNCGenie)
DegreeWorks
Student Accounts Credit Card payments
UNCG Account Provisioning
AIMS

Administrative Services

Banner Admin Pages
Banner Workflow
WebFOCUS reporting from Banner and ODS Degree Works
Argos Reporting
ODS
Grouper
Power BI connections to Oracle

If you have questions or need technical assistance, contact 6-TECH at (336) 256-TECH (8324) or [email protected].

Who: Students, faculty, and staff
What: eduroam clients configured with username only will be redirected to a captive portal page with a link to re-configure the device.
When: Wednesday, March 13, 2024, at 8:00 a.m.
Why: This will help remediate improperly configured clients and ensure proper roaming when visiting other eduroam locations. Connection to eduroam will not be granted after Wednesday, March 13 until devices are properly reconfigured.

To preemptively avoid connection issues, ensure your eduroam client is properly configured by visiting UNCG’s SecureW2 page.

If you have questions or need technical assistance, contact 6-TECH at (336) 256-TECH (8324) or [email protected].

{Posted on 3/6/2024 at 9:00 a.m.}

This change has been postponed. A new implementation date for this configuration change will be announced soon.

{Posted on 2/29/2024 at 9:00 a.m.}

Who: Students, faculty, and staff
What: eduroam clients configured with username only will be redirected to a captive portal page with a link to re-configure the device.
When: Monday, March 4, 2024
Why: This will help remediate improperly configured clients and ensure proper roaming when visiting other eduroam locations. Connection to eduroam will not be granted after Monday, March 4 until devices are properly reconfigured.

To preemptively avoid connection issues, ensure your eduroam client is fully configured with both [email protected] and password by visiting UNCG’s SecureW2 page

If you have questions or need technical assistance, contact 6-TECH at (336) 256-TECH (8324) or [email protected].

Beginning Monday, March 4, 2024, the Microsoft Authenticator app will enhance security by showing the name of the service you’re accessing.

For instance, when logging into Canvas, ServiceNow, or Microsoft Teams, their names will appear in the app. Some services like Banner might show “Shibboleth” instead. This feature helps verify the authenticity of Multi Factor Authentication (MFA) requests.

Report any unexpected MFA prompts with unrecognized or odd service names by selecting “NO, IT’S NOT ME” and report them as suspicious.

UNCG ITS News

Information Technology Services

UNCG ITS News

Information Technology Services

Cisco AnyConnect VPN Client Version Update | Tuesday, March 19

Canvas Scheduled Maintenance | Thursday, March 21

Reminder: Planned Downtime for Several Oracle-Dependent Services | Tuesday, March 19

eduroam Client Configuration Changes for Students, Faculty, and Staff Rescheduled | Wednesday, March 13

Changes Coming to Microsoft Authenticator App | Monday, March 4

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