ITS News

Information Technology Services

On August, 9, 2019, between 7:00 a.m. and 7:40 a.m., there was an issue that affected Banner 9. Service has been restored and is functioning normally.

ITS will continue to monitor this service.

We apologize for any inconvenience caused by this issue.

If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Students, faculty, and staff

What: SecureW2 JoinNow deployment

When: Thursday, August 8, 2019, 7:30 a.m.

On Thursday, August 8, 2019, Cloudpath, the previous wireless client configuration utility, was replaced by SecureW2 JoinNow. SecureW2’s JoinNow app securely configures and connects devices to eduroam. After August 8, new devices must be configured using SecureW2 to connect to eduroam.

Devices that were configured to connect to eduroam manually or through CloudPath will function normally until the user’s UNCG password expires. As passwords expire, users will be required to reconnect to eduroam using SecureW2. ITS recommends proactively reconfiguring devices using the new app to avoid any potential loss of wireless connectivity when passwords expire.

Windows machines that are centrally managed by ITS on the General Computing Network (GCN) require no action at this time.

For connection instructions see:

For more information about eduroam, please read eduroam @ UNCG.

Starting Fall 2019, Information Technology Services (ITS) will upgrade the University’s Adobe license to provide more security and better licensing management. The upgrade ensures UNCG is in compliance with Adobe licensing requirements.

The following Adobe Creative Cloud 2019 software will be installed in ITS labs and classrooms:

  • Acrobat DC
  • Animate CC
  • Dreamweaver CC
  • Illustrator CC
  • InDesign CC
  • Photoshop CC
  • Premiere Pro CC

All current university employees and students will be granted an Adobe Creative Cloud Enterprise ID account. When authenticating, university employees and students should select the Enterprise ID option and enter their UNCG email address. They will then be redirected to UNCG’s Single Sign-on screen where users will enter their UNCG username and password.

UNCG guests may use the Adobe Creative Cloud software in labs and classroom after supplying their own Adobe ID.

For information on how to login with your Adobe Enterprise ID, see Adobe Creative Cloud – Login.

Update (Resolved), August 5, 2019, 1:00 p.m.

On August 5, 2019, between 8:00 a.m. and 1:00 p.m., there was an issue affecting all point-of-sale devices on campus. Service is now restored and functioning normally.

ITS will continue to monitor this service.

We apologize for any inconvenience caused by this issue.

If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Original post  August 5, 2019, 10:26 a.m.}

Information Technology Services (ITS) is aware of an issue affecting all point-of-sale devices on campus and is currently investigating to determine the cause.

This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Faculty, staff, and students

What: Planned downtime for the following services:

  • UNCGenie
  • Self-service Password Reset (SSPR)
  • UNCG Account Provisioning
  • GetMyPin
  • Banner INB
  • Banner Admin Pages
  • ODS (Operational Data Store)
  • Workflow
  • AIMS parking system
  • Financial Aid phone and web chat authentication
  • WebFOCUS reporting from Banner and ODS Degree Works
  • Application Manager
  • Grouper
  • Admissions Pros
  • Rooms Management (RMS)

When: Thursday, August 8, 5:30 a.m. – 7:30 a.m.

Why: Quarterly Oracle security patching

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.