Technology News

Information Technology Services

Update (Resolved): 6/2/2019 7:30 p.m.

The issue affecting Google services is resolved.  The problem occurred between 3:17 p.m. and 7:30 p.m. and prevented users from accessing most Google services.

We apologize for any inconvenience caused by this issue.

If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

 


{Update: 6/2/2019 7:00 PM}

Google has restored service to some users and expects complete resolution in the near future.


{Update: 6/2/2019 5:50 PM}

Google is continuing to investigate a network congestion issue. They believe they have identified the cause.


{Original Post: 6/2/2019 4:50 PM}

Information Technology Services (ITS) is aware of an issue affecting a wide range of Google Services.

This issue affects most, if not all services in the Google Apps For Education suite, including, but not limited to,  Gmail, Docs, Hangouts, Drive, Calendar and Voice.

This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Cisco announced an extended service maintenance window for UNCG’s Webex environment. This maintenance window begins Friday, May 31 at 10:00 p.m. EDT and ends Sunday, June 2 at 3:00 a.m. EDT.

Impact to UNCG Users

Most Webex services will continue to function normally during this maintenance window. Users may continue to use Webex as normal, including the ability to host, attend, and record sessions.

The main impact will be on the availability of recording files. Users will not be able to access previously recorded Webex sessions stored on the server during this maintenance window.

Note: recordings created prior to August 12, 2018, are unaffected, as they were automatically downloaded and uploaded to Box, as part of the previous recording management process used in Webex. These recording files can still be accessed in the host’s UNCG Box account.

Additionally, though Hosts may continue to initiate new session recordings in this window, any new Recordings made during the maintenance window will not be processed and made available until after the end of the maintenance window.

Making Recordings Available During the Maintenance Window

For users who need to ensure that their recordings are accessible during the maintenance window, a copy of the MP4 (or ARF) file should be downloaded and shared by other means (such as through Box). To download a copy of your file:

  1. Log in to Webex at https://webex.uncg.edu.
  2. Click on “My Files” in the left-hand menu.
  3. In the main window, select the blue link that indicates the category that your recording belongs to (e.g. “Meetings” if you used Webex Meetings, “Training Sessions” if you used Webex Training, etc.).
  4. Click the title of the recording you wish to download.
  5. Click the link next to the “Download recording link” heading to initiate your download.
  6. Share the file with others via Box (recommended).

Alternatively, you can download your file from the legacy GetMyWebex platform:

  1. Log in to https://getmywebex.uncg.edu/userservices/my-recordings.
  2. Locate the recording you want to download
  3. Click the “Download” link under the “WebEx Link” column to initiate your download.
    Note: If you do not see this link, and instead see a link in the “Cloud Storage Links” column, then your recording is already in Box and can be shared from there without further action.
  4. Share the file with others via Box (recommended).

Questions or Concerns

If you have further questions about this maintenance window, or need assistance downloading and sharing recording files from Webex, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

UPDATE: This maintenance work has been postponed. The new date will be posted when the work is rescheduled.


Who: Students, faculty, and staff

What: Planned network downtime for multiple buildings (see list of affected buildings)

When: Thursday, May 30, 5:00 a.m. – 7:30 a.m.

Why: ITS will perform network maintenance in multiple buildings.  Wired, wireless, and VoIP connectivity will be down or intermittent during the maintenance window.

List of affected buildings:

1100 West Market Street
119 McIver Street
127 McIver Street
326 Tate Street
996 Spring Garden Street
Campus Supply Store
Carter Child Care Center
Cone Hall
Curry Building
Family Research Center
Gatewood Studio Art Center
Graham Building
Grogan Hall
Guilford Hall
Mary Foust Hall
McIver Street Parking Deck
McNutt Building
MHRA
Music Building
North Drive Child Care Center
Oakland Ave Parking Deck
Reynolds Hall
Sink Building
Steam Plant
University Graphics and Print
Weatherspoon Art Museum

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update (Resolved): 5/22/2019, 1:15 p.m.

The issue affecting Degree Works is resolved.  The problem occurred between 11:10 a.m. and 12:25 p.m. and prevented users from accesssing Degree Works.

We apologize for any inconvenience caused by this issue.

If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Original post: 5/22/2019, 12:13 p.m.)

Information Technology Services (ITS) is aware of an issue affecting access to Degree Works.

ITS is working to resolve the problem as soon as possible.

This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

 

 

Update (Resolved): 5/22/19, 9:50 a.m.

Information Technology Services (ITS) is aware of an issue that affected Banner 9, UNCGenie, WebFOCUS, and Banner INB logins from approximately 2:15 a.m. until 9:50 a.m.

ITS confirms that these services are now functioning normally.

ITS apologizes for any inconvenience caused by this issue, and will continue to monitor the situation.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 5/22/2019, 8:14 a.m.}

An issue affecting Banner 9, UNCGenie, and Banner INB is preventing logins to those applications.

ITS is working to resolve the problem as quickly as possible. This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edudu.

 


{Original post: 5/22/2019, 6:45 a.m.}

Information Technology Services (ITS) is aware of an issue affecting Banner.

Login to some Banner applications are unavailable.

This is affecting new logins to multiple Banner applications.

This article will be updated with more information as it becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.