ITS News

Information Technology Services

Update (Resolved): 3/25/2021, 10:30 a.m. On Thursday, March 25, an issue affecting Canvas occurred between 8:45 a.m. and 10:30 a.m. The Canvas vendor reports that the problem is resolved. The service is restored and functioning normally at UNCG. ITS will continue to monitor the service. For technical assistance, submit a 6-TECH ticket, call 6-TECH at [Read More]

On Wednesday, January 6, 2021, the login process for Canvas will change to the process used for other cloud applications at UNCG, such as Google Workspace (formerly G Suite), Zoom and Microsoft Office 365. In the new login process, users enter their full UNCG email address as their username: Go to canvas.uncg.edu. Enter your UNCG [Read More]

Who: Faculty, staff, and students What: Mandatory update to Canvas database When: Wednesday, September 9, 2020, starting at 3:40 a.m. EDT and lasting up to 10 minutes Less than five minutes of downtime for Canvas is expected during this maintenance event. For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Instructors teaching on-campus course(s) that were converted to hybrid for Fall 2020 will see multiple sections of their same course in Canvas. These additional sections will have letters appended to the section numbers. Letters are added to course sections to coincide with the student groupings that have been created in UNCGenie.  For example: BIO 100-01 [Read More]

On May 15, 2020, several new features will be available in Canvas. Improved Rich Content Editor (RCE) The RCE is used to add and format content in Announcements, Assignments, Discussions, Quizzes, and the Syllabus. The improvements to the RCE include the following new features and functions: The toolbar has a condensed, more intuitive look. The [Read More]