Technology News

Information Technology Services

Who: Faculty, staff, students using Canvas What: Planned maintenance for Canvas When: Friday, April 21 (no downtime expected) Why: Mandatory updates by Canvas vendor On Friday, April 21, Instructure (the vendor who provides Canvas) will be performing mandatory updates to the Canvas user authentication workflow. Instructure does not anticipate any service interruption for Canvas during this [Read More]

Instructure will be updating the Canvas Chat tool on Friday, March 31. The maintenance window will begin at 2pm today and may last up to 24 hours. All other Canvas features will remain operational during this time. Additional information about the Chat tool enhancements can found in the Canvas Production Release Notes. If you have questions [Read More]

Who: Students, faculty and staff who log into applications connected to Shibboleth (UNCG’s Single sign-on) authentication services (see list of services below). What: Planned downtime of Shibboleth authentication services.  Affected services affected include: Google Apps (e.g. Gmail, Hangouts, Calendar, Drive) Canvas Box Office 365 SpartanCard Online WebEx Qualtrics When: Thursday, March 16, 5:00 a.m. – 7:30 [Read More]

UPDATE:2/28/17, 8:50PM EST All services are operational at this time. Notifications in Canvas may be delayed as its systems clear messages that accumulated during the outage. ITS apologizes for any inconvenience caused by this issue and will continue to monitor the situation. If you have questions or continue to experience problems, please contact 6-TECH at [Read More]

Update 1:48PM EST – The AWS issue affects multiple UNCG services. Further updates will be posted to the article “AWS Problem Affecting UNCG Services” as more details become available. Information Technology Services (ITS) is aware of an issue affecting Canvas. Users will be unable access Canvas until the issue is resolved. The outage stems from [Read More]