Technology News

Information Technology Services

Update: 4/17/2019, 6:35 p.m. Network connectivity is restored to computers in labs and classrooms affected by the outage that occurred today between 10:00 a.m. and 5:30 p.m. ITS apologizes for any inconvenience caused by this issue, and will continue to monitor the situation. If you continue to experience problems with this issue, please submit a [Read More]

Who: Students, faculty, staff What: Planned downtime for Contact Center software When: Wednesday, April 17, 2019, 6:30 p.m. – 7:00 p.m. ITS will perform maintenance on Contact Center software used by multiple departments. List of affected locations: Admissions Parking 6-TECH Financial Aid Campus Operator switchboard For technical assistance, please submit a 6-TECH ticket, call 6-TECH at [Read More]

Update (Resolved): 4-19-2019, 10:50 p.m. An issue affecting the campus network, occurred today between 8:28 p.m. and 10:45 p.m. ITS confirms that the campus network is restored and functioning normally. Users who continue to experience connection issues should restart their computer before reconnecting to the network. ITS will continue to monitor service. We apologize for [Read More]

Update (Resolved): 4/16/2019, 6:00 p.m. As of 6:00 p.m., ITS has resolved the issue with the Kumo integration with Box. Users that are still being affected by the issue are being contacted directly by ITS. At this time, authorizing Box for use with Kumo should be functioning normally. We apologize for any inconvenience caused by [Read More]

Who: Faculty, staff, and students What: Planned wireless network downtime at UNCG and JSNN campuses When: Thursday, April 25, 2019, 4:30 a.m. – 7:30 a.m. Why: ITS will perform wireless network maintenance. Wireless connectivity will be intermittent during the maintenance window. Downtime is expected to be approximately 10-15 minutes at some point during the maintenance [Read More]