ITS News

Information Technology Services

Who: MyCloud users What: Semesterly MyCloud User Profile Reset When: Friday, August 16, 2019 Why: Fall Semester 2019 refresh and troubleshoot from July 30 migration Information Technology Services (ITS) will reset all User Profiles for the Campus Desktop and associated applications in MyCloud. User profiles store application and Windows OS settings, including custom printer or [Read More]

Who: Faculty, staff, and students with computers running Windows 7 or Windows 10 What: Microsoft releases critical patch for all versions of Windows On August 13, 2019, Microsoft released a critical update for all versions of Windows to address a severe vulnerability in the Windows operating system. ITS is changing the normal patching schedule for [Read More]

Starting September 1, 2019, IBM SPSS Statistics and IBM SPSS Amos licensing and purchasing for campus and individual use are changing. Licensing Licensing will change to a concurrent-user model from UNCG’s existing site license. After reviewing usage data, the change was made to reflect the actual campus usage of the software. The new model reduces [Read More]

Cisco recently informed customers about vulnerabilities in some older versions of the Webex Network Recording Player and Webex Player on Windows computers. Due to these security concerns, all users of Webex on Windows-based computers should uninstall the Cisco Webex Network Recording Player and/or Cisco Webex Player if the installed versions are older than WBS 39.5.5. [Read More]

On August, 9, 2019, between 7:00 a.m. and 7:40 a.m., there was an issue that affected Banner 9. Service has been restored and is functioning normally. ITS will continue to monitor this service. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, please submit a 6-TECH ticket, [Read More]