ITS News

Information Technology Services

On March 16, 2020, UNCG added Zoom to its list of available videoconferencing options that also include Webex and Google Meet. This was done in response to multiple requests from academic and administrative areas of the University as UNCG prepared to rapidly move to remote instruction and remote work. This rapid onboarding process for Zoom [Read More]

Zoombombing is a new form of internet trolling in which a hacker uses Zoom’s screen-sharing feature to disrupt meetings and classes. UNCG’s Zoom environment has default settings in place to protect against Zoombombing, but users can take other preventative steps as well. See Zoombombing: Best Practices for Prevention for more information and tips on how [Read More]

Only use softphones to call 911 if there is no alternative available. Due to technical limitations, when a softphone is used to dial 911 it transmits the campus address of the office where the softphone was originally assigned. Because of this limitation, a caller who uses a softphone to dial 911 must provide their physical [Read More]

Update (Resolved): 3/22/2020, 1:10 p.m. At approximately 11:40 a.m. on March 26, 2020, ITS became aware of an issue affecting Google services. This appeared to affect Gmail, Drive, Chat, Meet, Calendar, and most G Suite services. Google posted a resolution message on their status page (https://www.google.com/appsstatus), and ITS verified that service was restored. ITS will [Read More]

Starting March 23, 2020, current UNCG students, faculty, and staff have Adobe Creative Cloud user licenses to use on their home computers. To meet the remote-work needs of campuses during the COVID-19 crisis, Adobe provided free, at-home Creative Cloud access to schools and colleges that only have lab access for students. Currently, the service is [Read More]