UNCG ITS News
Information Technology Services
Update: (Resolved)Long-Distance Calls in Microsoft Teams and Genesys Call Center Outage on Campus
Between 2:15 p.m. and 8:25 p.m. on Friday, October 27, UNCG’s Microsoft Teams Voice and Genesys Call Centers were not able to complete outbound domestic long-distance and international calls. The issue has been resolved. If you are still experiencing issues with the Microsoft Teams Voice or Genesys Call Centers, please submit a 6-TECH ticket, call [Read More]
Changes to Shared Voicemail | Wednesday, August 30
On Wednesday, August 30, 2023, ITS will change the behavior of shared voicemail. After the change, shared voicemail will no longer forward a copy of voicemail messages to individuals. Consequently, shared voicemail messages will not be available in Teams. To check voicemail messages, individuals must log into Outlook, expand groups in the bottom left of [Read More]
Removal and Redirection of Legacy Banner Phone Directory & A-Z Listing | Wednesday, June 14
On Wednesday, June 14, 2023, Information Technology Services (ITS) will remove the publicly accessible campus directories located at https://ssb.uncg.edu/pls/prod/bwzkwdrs.p_get and https://ssb.uncg.edu/pls/prod/bwzk_camp_dir.p_disp_campus_directory. Visitors to these links will be redirected to directory.uncg.edu. All bookmarks or references should be updated to use directory.uncg.edu. The new directory, launched in 2022, provides the most up-to-date information for campus and employee [Read More]
Technology Training
- Teaching with Teams November 28, 2023
- Research Computing Facilitation Office Hour December 6, 2023