ITS News

Information Technology Services

Who: Campus phone users What: Planned maintenance for the campus phone system When: Wednesday, December 16, 2020, 5:30 a.m. – 7:30 a.m. Why: Maintenance is required to prepare the campus phone system for migration from the VoIP system to Microsoft Teams cloud voice, the new cloud-based phone service, that was announced previously on ITS News [Read More]

Now, more than ever, UNCG faculty and staff need to be predictably and consistently accessible to our departments, coworkers, families, alumni, and partners. Because of UNCG’s unique culture of care for our students, students especially should be able to use UNCG-provided contact information to reach their instructors and UNCG business offices, whether by phone, chat, [Read More]

Only use softphones to call 911 if there is no alternative available. Due to technical limitations, when a softphone is used to dial 911 it transmits the campus address of the office where the softphone was originally assigned. Because of this limitation, a caller who uses a softphone to dial 911 must provide their physical [Read More]

Who: Faculty and staff What: Cisco Voice over IP (VoIP) phone maintenance When: Friday, March 6, 2020 On Friday, March 6, Cisco VoIP phones may experience a reset after 6:00 p.m. due to system maintenance. The reset should take two minutes or less. In the unlikely event that a phone does not restart properly after [Read More]

Update (Resolved): 11/11/2019, 6:20 p.m. Beginning at around midnight on November 11, UNCG’s phone system experienced issues that caused poor audio quality, intermittent call failures, and other service functionality problems.  To correct these issues, system-wide maintenance was performed between 5:30 p.m. and 6:00 p.m.on November 11. Telephone service on campus is now restored.  ITS will [Read More]