ITS News

Information Technology Services

Update (Resolved): 11/11/2019, 6:20 p.m. Beginning at around midnight on November 11, UNCG’s phone system experienced issues that caused poor audio quality, intermittent call failures, and other service functionality problems.  To correct these issues, system-wide maintenance was performed between 5:30 p.m. and 6:00 p.m.on November 11. Telephone service on campus is now restored.  ITS will [Read More]

It has come to the attention of Voice Services that multiple phones are receiving “robocalls” in foreign languages. Unfortunately, we are unable to block the calls because the numbers are masked as valid phone numbers originating in Washington, DC. Blocking the robocall numbers may result in legitimate calls from with area code being blocked. We [Read More]

Update (Resolved) 10/31/18, 1:30 p.m. As of 1:18 p.m., Duke Power and AT&T report that power and telephone services have been restored. If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or {Update: 10/31/18, 9:20 a.m.} The telephone service disruption on campus was caused by a power [Read More]

Who: Faculty and staff using VoIP phones What: VoIP phones will reboot at least three timesWhen: Thursday, August 2, 10:00 p.m. – 11:59 p.m. Why: Maintenance of phone system Starting at  10 p.m. on Thursday, August 2, changes will be made within our phone system that will cause VoIP phones to reboot at least three [Read More]

UPDATE (Resolved) : 7/22/2018 2:51pm At this time campus network services appear to be working normally.  ITS continues to investigate the cause of this network issue. The disruption lasted approximately 1.25 hours (between ~1:30 pm and 2:47 pm).  ITS apologizes for any inconvenience caused by this issue and will continue to monitor the situation. If you are [Read More]