Technology News

Information Technology Services

Update (Resolved): 6/14/2019, 3:25 p.m. As of 3:25 p.m., campus network and phone services are restored and appear to be working normally. These services were down today between 10:15 a.m. and 12:45 p.m., when fiber lines were accidentally cut by non-UNCG work crews. ITS continues to work with contractors on the initial fiber issue. The [Read More]

Update (Resolved): 6/2/2019 7:30 p.m. The issue affecting Google services is resolved.  The problem occurred between 3:17 p.m. and 7:30 p.m. and prevented users from accessing most Google services. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) [Read More]

Update (Resolved): 5/22/2019, 1:15 p.m. The issue affecting Degree Works is resolved.  The problem occurred between 11:10 a.m. and 12:25 p.m. and prevented users from accesssing Degree Works. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) [Read More]

Update (Resolved): 5/22/19, 9:50 a.m. Information Technology Services (ITS) is aware of an issue that affected Banner 9, UNCGenie, WebFOCUS, and Banner INB logins from approximately 2:15 a.m. until 9:50 a.m. ITS confirms that these services are now functioning normally. ITS apologizes for any inconvenience caused by this issue, and will continue to monitor the [Read More]

Information Technology Services (ITS) is aware of an issue that affected ServiceNow and 6tech.uncg.edu from approximately 11:00 a.m. until 11:46 a.m. The vendor reports that the issue has been resolved. ITS continues to monitor the issue, and this article will be updated with more information as it becomes available. For technical assistance, please submit a [Read More]