ITS News

Information Technology Services

An issue affecting DegreeWorks occurred today between 7:00 a.m. and 7:50 a.m. ITS confirms that the DegreeWorks service is restored and functioning normally. ITS is still investigating the root cause of the outage and continues to monitor service. If you experience any issues with DegreeWorks, please contact 6-TECH. We apologize for any inconvenience caused by [Read More]

On September 24, 2019, Ellucian (the vendor for Banner) informed UNCG of an issue with the public-facing course search function in UNCGenie that could potentially result in unauthorized data disclosure. To prevent this from happening, the course search function was disabled on September 25. On October 10, Ellucian delivered a patch for this issue. ITS [Read More]

Update (Resolved): 9/12/19, 4:50 p.m. On September 12, 2019, between approximately noon and 4:00 p.m., there was an issue that prevented many users from logging into Box. Box reports that the problem is resolved for the vast majority of affected services. ITS will continue to monitor the service. For technical assistance, please submit a 6-TECH [Read More]

Update (Resolved), August 19, 4:45 p.m. On August 19, 2019, between approximately 2:45 p.m. and 4:00 p.m., there was an issue that prevented many users from logging in to Gmail. Google reports that the problem is resolved for the vast majority of affected users. ITS will continue to monitor the service. If you continue to [Read More]

On August 19, 2019, between 7:30 a.m. and 8:15 a.m., there was an issue that prevented users from accessing Degree Works. ITS confirms that the Degree Works service is restored and functioning normally. ITS will continue to monitor the service. We apologize for any inconvenience caused by this issue. If you continue to experience problems [Read More]