Information Technology Services

On Monday, July 31, 2023, Aruba Remote Access Point Service, used for teleworking, will no longer be offered at UNCG. The campus Wi-Fi network has been upgraded to Juniper/Mist products and the equipment supporting the Aruba Access points is being removed.  Alternatives for remote access include Cisco AnyConnect VPN and MyCloud.   If you have any [Read More]

Information Technology Services (ITS) reports that the issue has been resolved.   ITS is unaware of any further issues and will continue to monitor services.   If you are still experiencing issues with the service, contact 6-TECH at (336) 256-TECH (8324) or [email protected].  {Posted on 7/19/2023 at 8:59 a.m.}   Information Technology Services (ITS) is aware of an [Read More]

On Tuesday, June 27, 2023, an issue that affected Outlook email services occurred between approximately 5:13 a.m. and 4:27 p.m.  Microsoft reports that the issue has been resolved.  Information Technology Services (ITS) is unaware of any further issues and will continue to monitor services.  If you are having issues, please contact 6-TECH by submitting a [Read More]

As of June 6, 2023, 7:09 a.m., Microsoft is still reporting outages that affect Outlook and other M365 services.   ITS will continue monitoring the situation and will provide updates as they become available.  If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email [email protected].  {Originally [Read More]

On Friday, June 2, 2023, at 8:15 p.m. until Saturday, June 3, 2023, at 4:35 p.m.  UNCG’s vendor, Oracle Cloud Infrastructure (OCI),  reported a significant outage that affected Banner and related services.  The vendor reports that they have mitigated the issue and Information Technology Services (ITS)  confirms that UNCG’s Banner and related services have been [Read More]