ITS News

Information Technology Services

Update (Resolved): 3/25/2021, 10:30 a.m. On Thursday, March 25, an issue affecting Canvas occurred between 8:45 a.m. and 10:30 a.m. The Canvas vendor reports that the problem is resolved. The service is restored and functioning normally at UNCG. ITS will continue to monitor the service. For technical assistance, submit a 6-TECH ticket, call 6-TECH at [Read More]

Update (Resolved): 1/28/2021, 12:00 p.m. At approximately 8:45 a.m. on January 28, 2021, ITS became aware of an issue affecting fax machines. Fax machines were not able to send or receive messages. ITS verified that service is restored and will continue to monitor the service. If you experience any problems with your fax machine, report [Read More]

As of Friday, January 15, 2021, the University of North Carolina System Office requires two-factor authentication (2FA) to access specific applications that are under UNC System administration.  These applications include: Comp & Salary DB UNC Data Mart UNC Online DAVE Banner Version Tracking Standard Model Monitoring Enrollment Planning Teaching Fellows At this time, UNCG uses [Read More]

Update (Resolved): 12/14/2019, 8:00 a.m. The problem with Google services should be resolved for the vast majority of affected users. Google will provide updated information on their status page. For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email {Original post: 12/14/2020, 7:43 a.m.} At approximately 7:00 a.m. [Read More]

Information Technology Services (ITS) has temporarily halted new enrollment of macOS systems into Jamf. There is an issue that affects computers that are connected to the UNCG network (home networks are not impacted). ITS is working to address this issue and will re-enable Jamf enrollment soon. ITS apologizes for any inconvenience this issue has caused.  [Read More]