ITS News

Information Technology Services

Update: 7/29/21, 3:40 p.m. In a continuing effort to address issues affecting Microsoft Teams Voice, ITS will perform troubleshooting and maintenance work at 5:30 p.m. Teams Voice service may be impacted.  Calls that are in progress during the maintenance period are not expected to be affected. New calls that begin during the maintenance period may [Read More]

All ITS-managed services have been restored. However, some third-party services are still experiencing issues. *The 6-TECH systems status page will report the all-clear when all services, including vendor-managed services, are restored.  {Original post: 6/10/2021, 8:49 a.m.} Information Technology Services (ITS) is aware of log-in issues with the following services that use UNCG’s Shibboleth Authentication service: [Read More]

On Wednesday, June 30, 2021, MeetMe and toll-free conference telephone services will be discontinued. These older services are giving way to cost-saving, modernized technologies like Zoom, Meet, and MS Teams that allow the UNCG community to conference with practically anyone anywhere.  For information about Zoom, Meet, and MS Teams, visit our 6-TECH Knowledge Base at [Read More]

Update (Resolved): 3/25/2021, 10:30 a.m. On Thursday, March 25, an issue affecting Canvas occurred between 8:45 a.m. and 10:30 a.m. The Canvas vendor reports that the problem is resolved. The service is restored and functioning normally at UNCG. ITS will continue to monitor the service. For technical assistance, submit a 6-TECH ticket, call 6-TECH at [Read More]

Update (Resolved): 1/28/2021, 12:00 p.m. At approximately 8:45 a.m. on January 28, 2021, ITS became aware of an issue affecting fax machines. Fax machines were not able to send or receive messages. ITS verified that service is restored and will continue to monitor the service. If you experience any problems with your fax machine, report [Read More]