ITS News

Information Technology Services

At approximately 11:00 a.m. on Tuesday, July 5, ITS reported an outage on the SEGRA network that impacted incoming and outgoing calls at UNCG.  At 6:03 p.m., the vendor reported that the issue was resolved. ITS will continue to monitor the service.  For technical assistance, submit a 6-TECH ticket or email 6-TECH@uncg.edu. Follow the 6TECH [Read More]

Today, Friday, May 6 at approximately 7:45 a.m., an issue affecting AnyConnect VPN and Site-to-Site VPN was reported. As of 2:00 p.m., these services are restored and functioning normally. ITS will continue to monitor the service. For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu. Follow the 6TECH [Read More]

The campus phone number issue has been resolved. All phones should be working normally.  For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu. Follow the 6-TECH status page to get real-time UNCG ITS system updates. {Original Posted February 22, 2022 at 8:50 a.m.} The following campus phone [Read More]

On Tuesday, February 22, 2022, 4:00 a.m. – 8:00 a.m., UNCG’s phone system migrates to SEGRA, a new service provider. This migration was previously scheduled for earlier this month.  Follow ITS News for the most up-to-date information on this and all IT initiatives at UNCG. Follow the 6-TECH status page to get real-time UNCG ITS [Read More]

Update (Resolved): 1/18/2022, 10:00 a.m. At approximately 6:30 a.m. on Tuesday, January 18, ITS became aware of an issue that affected multiple campus technology services. These services are now functioning normally.  ITS will continue to monitor the services. If you have questions or need assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH [Read More]