UNCG ITS News

Information Technology Services

On November 9, 2022, between approximately 7:40 a.m. and 10:20 a.m., there was an issue that affected inbound and outbound phone calls on campus. Phone service has been restored and ITS will continue to monitor the service. If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) [Read More]

On October 26, 2022, between approximately 11:30 a.m. and noon, the campus Internet Service Provider (ISP) reported an outage that affected campus connectivity.  The connection has been restored and ITS will continue to monitor the service. If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH [Read More]

Between 12:09 p.m. and 2:05 p.m. on Monday, October 10, 2022, ServiceNow experienced an outage that affected UNCG users.  The issue appears to be resolved. ITS will continue to monitor the service. If you are still experiencing problems with ServiceNow, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu. Follow [Read More]

At approximately 9:25 a.m., Information Technology Services (ITS) reported an issue affecting access to the MyCloud Secure Desktop.  At 9:45 a.m. that issue was resolved. ITS will continue to monitor the service.  If you are still experiencing problems with MyCloud Secure Desktop, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email [Read More]