ITS News

Information Technology Services

Phone and Email Support Normal operating hours: Monday – Thursday: 7 a.m. – 10 p.m. Friday: 7 a.m. – 8 p.m. Holiday periods: New Year December 31: 7 a.m. – 7 p.m. January 1: Closed Spring Holiday Closed Friday (Check UNCG Academic Calendar for yearly dates) Thanksgiving Thanksgiving Day: Closed Friday after Thanksgiving: 10 a.m. – 8 p.m. [Read More]

Who: Faculty, staff, and students What: Planned downtime for the following services: UNCGenie Self-Service Password Reset (SSPR) Degree Works UNCG Account Provisioning GetMyPin Touchnet Payment Gateway Banner Workflow AIMS parking system PIN Verification on Financial Aid Phone Tree Oracle Internet Directory Application Manager (aka UC4) Grouper Reporting, including WebFOCUS & Argos, against Banner Production When: [Read More]

In early October 2019, Apple will release Catalina 10.15, the newest version of macOS. Information Technology Services (ITS) and the Mac Advisory Committee are evaluating the new macOS’ compatibility with enterprise applications and network configurations. Support will not be available for macOS Catalina 10.15 until the evaluation has been completed. Microsoft System Center Endpoint Protection [Read More]

Who: Owners of Windows Server 2008 or 2008R2 servers What: Microsoft Windows Server 2008 reaching end-of-life status on January 14, 2020 On January 14, 2020, Microsoft will discontinue Windows Server 2008 support. After this date, the servers will no longer receive any updates, including critical security updates. Risk for server compromise, viruses, and malware increases [Read More]

Beginning May 21, 2019, Google “Team Drives” will become “shared drives.” On the web and in Drive File Stream, the change will occur during the first week of June. Any desktop shortcuts that link to content inside of shared drives must be updated. This name change has no impact on drive or folder functionality. It [Read More]