ITS News

Information Technology Services

As part of the UNCG multi-factor authentication (MFA) implementation project, beginning Tuesday, April 13, 2021, UNCG’s Shibboleth Single Sign-On (SSO) service and Citrix’s MyCloud will authenticate users using Microsoft Azure Active Directory. As a result, the login experience will closely mirror those of other University services, such as Gmail, Zoom, and Canvas, for which the [Read More]

On Tuesday, March 16, 2021, Information Technology Services (ITS) change the Self Service Password Reset (SSPR) to allow the Microsoft Authenticator App to verify user identity via mobile app notification, text, and phone calls. Registering an app or phone number does not auto-enroll your account into UNCG’s 2FA program. However, your account will use these [Read More]

The evaluation of macOS Big Sur, announced on September 22, 2020, is complete. The upgrade is now available for UNCG Mac users. Known Issue with Printing on macOS Big Sur Under certain circumstances, printing through UNCG print queues does not function properly on macOS Big Sur. If your Mac is bound to the UNCG domain, [Read More]

On Wednesday, January 6, 2021, the login process for Canvas will change to the process used for other cloud applications at UNCG, such as Google Workspace (formerly G Suite), Zoom and Microsoft Office 365. In the new login process, users enter their full UNCG email address as their username: Go to Enter your UNCG [Read More]

In late 2019, UNCG joined the Internet2 GCP Net+ program, which provides multiple benefits, such as egress cost waivers, credit opportunities, and billing efficiencies. On Monday, February 1, 2021, Information Technology Services (ITS) will begin to change the self-service project creation process on UNCG’s Google Cloud Platform (GCP). These changes take advantage of the Internet2 [Read More]