ITS News
Information Technology Services
Zoom at UNCG – Security Update
On March 16, 2020, UNCG added Zoom to its list of available videoconferencing options that also include Webex and Google Meet. This was done in response to multiple requests from academic and administrative areas of the University as UNCG prepared to rapidly move to remote instruction and remote work. This rapid onboarding process for Zoom [Read More]
Zoombombing: The New Internet Troll
Zoombombing is a new form of internet trolling in which a hacker uses Zoom’s screen-sharing feature to disrupt meetings and classes. UNCG’s Zoom environment has default settings in place to protect against Zoombombing, but users can take other preventative steps as well. See Zoombombing: Best Practices for Prevention for more information and tips on how [Read More]
Google Expands Hangouts Meet Capabilities Until July 1
Until July 1, 2020, Google has increased the offerings of G Suite Hangouts Meet to accommodate the demand for online videoconferencing services during the Covid-19 pandemic. The following changes have been made: Meetings allow up to 250 participants per call. Live streaming allows up to 100,000 viewers from within the UNCG domain. Meetings can be [Read More]
UNCG Softphones and 911
Only use softphones to call 911 if there is no alternative available. Due to technical limitations, when a softphone is used to dial 911 it transmits the campus address of the office where the softphone was originally assigned. Because of this limitation, a caller who uses a softphone to dial 911 must provide their physical [Read More]
Updated (Resolved): Google Outage
Update (Resolved): 3/22/2020, 1:10 p.m. At approximately 11:40 a.m. on March 26, 2020, ITS became aware of an issue affecting Google services. This appeared to affect Gmail, Drive, Chat, Meet, Calendar, and most G Suite services. Google posted a resolution message on their status page (https://www.google.com/appsstatus), and ITS verified that service was restored. ITS will [Read More]
Technology Training
- Introduction to Online Surveys using Qualtrics – Zoom April 7, 2020
- Intermediate Qualtrics – Zoom April 14, 2020
- Learning Technology Drop-In Session (Ask us Anything!) April 14, 2020
- Learning Technology Drop-In Session (Canvas Clean-Up) May 1, 2020