Information Technology Services

Information Technology Services (ITS) reports that the issue has been resolved.   ITS is unaware of any further issues and will continue to monitor services.   If you are still experiencing issues with the service, contact 6-TECH at (336) 256-TECH (8324) or [email protected].  {Posted on 7/19/2023 at 8:59 a.m.}   Information Technology Services (ITS) is aware of an [Read More]

On Friday, June 2, 2023, at 8:15 p.m. until Saturday, June 3, 2023, at 4:35 p.m.  UNCG’s vendor, Oracle Cloud Infrastructure (OCI),  reported a significant outage that affected Banner and related services.  The vendor reports that they have mitigated the issue and Information Technology Services (ITS)  confirms that UNCG’s Banner and related services have been [Read More]

Who: Faculty, staff, and students  What: Oracle Database Quarterly Critical Patch Update (CPU)  When: Thursday, March 23, 2023, 5:30 a.m. – 7:30 a.m. Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services.  On Thursday, March 23, the following core Oracle-dependent [Read More]

Who: Students, faculty, and staff What: Planned downtime for Banner and associated applications, including UNCGenie, Schedule Hero, and Degree Works When:  March 4th @ 1:00 pm until March 5th @ noon March 11th @ 8:00 am until March 13th @ 8:00 am Why: Banner infrastructure and module upgrades What is affected: March 4th @ 1:00pm [Read More]

On Wednesday, January 4, 2023, an issue that affected Banner logins occurred between approximately 5:30 p.m. and 6:59 p.m. Information Technology Services (ITS) is unaware of any further issues and will continue to monitor services. If you are having issues, please contact 6-TECH by submitting a request, sending an email,  or calling 336-256-8324 (TECH). {Original [Read More]