ITS News

Information Technology Services

On August, 9, 2019, between 7:00 a.m. and 7:40 a.m., there was an issue that affected Banner 9.¬†Service has been restored and is functioning normally. ITS will continue to monitor this service. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, please submit a 6-TECH ticket, [Read More]

Who: Faculty, staff, and students What: Planned downtime for the following services: UNCGenie Self-service Password Reset (SSPR) UNCG Account Provisioning GetMyPin Banner INB Banner Admin Pages ODS (Operational Data Store) Workflow AIMS parking system Financial Aid phone and web chat authentication WebFOCUS reporting from Banner and ODS Degree Works Application Manager Grouper Admissions Pros Rooms [Read More]

Update (Resolved): 5/22/19, 9:50 a.m. Information Technology Services (ITS) is aware of an issue that affected Banner 9, UNCGenie, WebFOCUS, and Banner INB logins from approximately 2:15 a.m. until 9:50 a.m. ITS confirms that these services are now functioning normally. ITS apologizes for any inconvenience caused by this issue, and will continue to monitor the [Read More]

Who: Users of Banner Administrative pages What: Update to Banner Administrative home page When: Wednesday, March 27, 2019, between 5:00 a.m. and 6:30 a.m. On March 27, 2019, the Banner Administrative home page (Application Navigator) will be updated. Highlights include: The navigation menu for some basic features is now on the left side of the [Read More]

A recent Banner upgrade, installed by UNCG on December 19, 2018, changed how printing works from Banner forms. The upgrade causes the form to be rendered in a screenshot-like format. This format results in a reduced text size in many of the data areas, making the data on the form difficult to read. Unfortunately, the [Read More]