ITS News

Information Technology Services

Who: Faculty, staff, and students What: Planned downtime for the following services: UNCGenie UNCG Banner Account Provisioning Touchnet Payment Gateway Banner Administrative Pages Workflow Scheduled Banner Jobs running under Application Manager (aka UC4) Banner Document Management System When: Saturday, October 16, 2021, 6:00 a.m. to 11:59 p.m. (all listed services) Friday, October. 15, 2021, 6:00 [Read More]

Who: Faculty, staff, and students What: Planned downtime for the following Oracle-dependent services: Banner Parking (Aims application) Identity Management (bansecr) AdmissionPros UC4 Applications Manager When: Thursday, September 9, 2021, 5:30 a.m. – 7:30 a.m. Why: Patching For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Faculty, staff, and students What: Planned downtime for the following services: UNCGenie UNCG Account Provisioning GetMyPin Banner Admin Pages ODS (Operational Data Store) Financial Aid automated phone system authentication WebFOCUS reporting from Banner and ODS Degree Works Grouper When: Thursday, August 26, 2021, 5:30 a.m. – 7:30 a.m. Why: Quarterly Oracle security patching For [Read More]

Who: Faculty, staff, and students What: Changes to hosted Oracle database servers – quarterly Critical Patch Update (CPU) patching When: Thursday, February 11, 5:30 a.m. – 7:30 a.m. Why:  Following a standard release schedule, ITS will perform a quarterly Oracle CPU to improve delivery and ensure the most secure hosted Oracle database services. A few [Read More]

On Wednesday, November 11, 2020, the secure virtual desktop environment will be available for all users of MyCloud-based Banner administrative applications and reporting, such as ePrint, Argos and WebFocus. This service is a part of Information Technology Services’ (ITS) Anywhere Access strategy and will allow Banner users to access critical business applications through a secure [Read More]