Technology News

Information Technology Services

At 12:00 p.m., Information Technology Services (ITS) was made aware that there was an issue with Banner. The issue was resolved at 1:00 p.m.

Banner service has been restored and is operating normally.

ITS apologizes for any inconvenience caused by this issue.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who:  Occupants of Jackson Library

What: Planned downtime for network services in Jackson Library

When: Friday, August 3, 3:30 a.m. – 7:00 a.m.

Why: Update to network electrical support equipment

During the maintenance window, there will be intermittent loss of network services including wired, wireless, and VoIP services in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty, staff and students

What: Planned downtime for network connectivity on campus

When: Friday, August 3, 5:30 a.m. to 7:30 a.m.

Why: Scheduled maintenance of network equipment

Network maintenance will be completed during this time. All network connectivity may be disrupted during the maintenance window.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty and staff using VoIP phones

What: VoIP phones will reboot at least three timesWhen: Thursday, August 2, 10:00 p.m. – 11:59 p.m.

Why: Maintenance of phone system

Starting at  10 p.m. on Thursday, August 2, changes will be made within our phone system that will cause VoIP phones to reboot at least three times.

If your phone does not come back up after a few minutes, please contact 6TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. They will pass all issues on to Voice Services to handle.

We thank you for your patience and cooperation as we work to make our systems better for you.

 

Who: Faculty, staff and students

What:  Planned downtime for the following services:

  • UNCGenie
  • Self-Service Password Reset (SSPR)
  • UNCG Account Provisioning
  • GetMyPin
  • Banner INB
  • ODS (Operational Data Store)
  • Workflow
  • AIMS parking system
  • Financial Aid phone and web chat authentication
  • WebFOCUS reporting from Banner & ODS
  • JIRA
  • Stash
  • Degree Works
  • Oracle Internet Directory
  • UC4/Appworx/Automic
  • MIMSY
  • Grouper

When: Thursday, August 9, 5:30 a.m. – 7:30 a.m.

Why:  Quarterly Oracle security patching


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.