ITS News

Information Technology Services

Today, Friday, May 6 at approximately 7:45 a.m., an issue affecting AnyConnect VPN and Site-to-Site VPN was reported.

As of 2:00 p.m., these services are restored and functioning normally.

ITS will continue to monitor the service.

For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Follow the 6TECH status page to get real-time UNCG ITS system updates! 


{Update: 12/22/2021, 11:40 a.m.}

ITS is working with Cisco, the VPN services vendor, to resolve the connectivity issues reported this morning. We appreciate your patience as we work to restore service.

This article will be updated when the issue is resolved.

For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH, or email 6-TECH@uncg.edu.


{Original post: 5/6/2022, 9:15 a.m.}

Information Technology Services (ITS) is aware of an issue affecting AnyConnect VPN and Site-to-Site VPN. Currently, connections are unavailable for faculty, staff, and vendors who use these VPN clients.

mycloud.uncg.edu can be used for remote connectivity while ITS works to resolve the VPN issues.  

This article will be updated with more information as it becomes available. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Follow the 6TECH status page to get real-time UNCG ITS system updates! 

Who: Faculty, Staff, and Students

What: Oracle Database Quarterly Critical Patch Update (CPU) 

When: Thursday, May 12, 2022, 5:30 a.m. – 7:30 a.m.

Why: ITS follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services.

During the maintenance window on Thursday, May 12, core Oracle-dependent services will be impacted, including:

Faculty/Student Services

  • Self Service Banner (UNCGenie)
  • DegreeWorks
  • Admissions Pros
  • Student Accounts Credit Card payments
  • UNCG Account Provisioning
  • AIMS

Administrative services

  • Banner Admin Pages
  • Banner Workflow
  • WebFOCUS reporting from Banner and ODS Degree Works
  • Argos Reporting
  • ODS
  • Grouper

If you have questions or need technical assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Information Technology Services (ITS) released two new data center forms on the 6-TECH Online Service Portal.

The Review Hardware Configuration form ensures devices are compatible with UNCG’s environment (e.g., rack space, rail kits, power, and connectivity).  

The Install Server or Appliance form is used to schedule the physical installation of devices in an ITS data center or other IT secure area.

To access the forms…

Requests that are already in process will be completed and closed in their existing cases.

For techical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Congratulations, Class of 2022!

You made it! Commencement is just a few weeks away. But before you go…

  • Have you forwarded your important emails to a non-UNCG email account?
  • Have you downloaded files and assignments from Canvas that you may need for the future?
  • Have you checked Box, MyCloud, and Google Drive for files you may need for jobs or grad school applications? 

Use the My Tech To-Do List to make sure you have everything you need from your UNCG accounts for your new-graduate journey. 

If you need any help capturing documents and files or want to learn about what options are out there to make the transfer process easier, contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. ITS is happy to help!

It has been our pleasure to serve you through your academic career at UNCG. We wish you all success in your future endeavors.

On Friday, May 20, 2022, Information Technology Services (ITS) will delete courses in Canvas from the Spring, Summer, and Fall semesters of the following years: 

  • 2014
  • 2015
  • 2016

May 20 will be the first occurrence of ITS’ annual course deletions. Every year thereafter, courses older than five years will be deleted after May commencement. Announcements will be sent approximately one month prior to the courses being deleted. 

Deleting courses cleans up faculty dashboards and course listings in Canvas, makes current and past courses easier to locate, and frees up storage space in Canvas. 

How do I export a Canvas course? provides directions on how to save course material if any faculty wish to do so.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.