ITS News

Information Technology Services

Who: Faculty and staff Canvas users

What: Universal Design Online content Inspection Tool (UDOIT)

The Universal Design Online content Inspection Tool, or UDOIT, helps faculty identify accessibility issues in Canvas course content. With the click of a button, UDOIT scans a course, generates a report, and provides resources on how to address common accessibility issues.

Created by the Center for Distributed Learning at the University of Central Florida, UDOIT identifies errors and provide suggestions in the following areas of a course:

  • Announcements
  • Assignments
  • Discussions
  • Files
  • Pages
  • Syllabus
  • Module URLs

The UDOIT User Guide provides more information on using UDOIT at UNCG.

To enable UDOIT and for support resources, see Universal Design Online Content Inspection Tool (UDOIT) in Canvas.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Two laws that address emergency communications recently went into effect: Kari’s Law and Ray Baum’s Act.

Ray Baum’s Act, effective December 6, 2019, ensures that precise location information is dispatched with all 911 calls. If a 911 caller is unable to speak to the answering dispatcher, the dispatch center can locate the origination point of that call and send assistance to that location.

As of February 16, 2020, all enterprise phone systems are required to comply with Kari’s Law which requires callers to be able to dial 911 directly, even if the phone network requires a prefix like 9–or 8 here at UNCG–to get an outside line. Under Kari’s Law, dialing 911 bypasses all extraneous line-access requirements.

UNCG ITS Voice Services system is in compliance with both of these new Federal rules.

The evaluation of macOS Catalina, announced on October 3, 2019, is complete. The upgrade is now available for UNCG Mac users.

Critical Change to Antivirus and Antimalware Protection

With macOS Catalina, Apple removed all support for 32-bit apps. Therefore, 32-bit apps do not run on Catalina.

To protect UNCG Mac users, Information Technology Services (ITS), in collaboration with departmental technical support, changed the official campus antivirus program to Defender ATP, Microsoft’s next-generation antivirus and antimalware platform. System Center Endpoint Protection is the old platform that will no longer work in Catalina. UNCG users must use Defender ATP to protect their systems.

Catalina Upgrade

To upgrade to Catalina and convert to Defender ATP, follow the instructions in Upgrade macOS to Catalina.

The upgrade will take one to two hours to complete. Plan accordingly.

Intune Enrollment

If you have already upgraded to Catalina, follow the instructions in Enroll My Mac in Intune to ensure that your system is always protected by the latest antivirus client.

For more information about the macOS Catalina upgrade, see macOS Catalina @ UNCG.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

On February 13, an email announced the launch of a new Identity Access Management (IAM) application for all UNCG computing accounts. The initiative was first announced to the campus community on October 13, 2019.

IAM requires some added security elements to which all UNCG users must comply. The directives have caused some concerns among the UNCG community.

To help address these concerns, UNCG Information Technology Services (ITS) has created a Frequently Asked Questions (FAQ) guide to help our users understand what IAM is, how it’s beneficial, and what you need to do to make it work.

If you have any questions that are not addressed here, ITS will be happy to help you.

For assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Who: Faculty and staff

What: Postponing the upgrade of Identity Finder to Spirion

In a previous article, ITS announced that Identity Finder will be upgraded to Spirion (a rebrand of Identity Finder). It was originally scheduled to begin with February’s Windows Updates. ITS has postponed this rollout to gather more information on how the upgrade may affect UNCG users.

For more information, see Spirion @ UNCG.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email