ITS News

Information Technology Services

Who: Faculty, staff, and students

What: Emergency maintenance on wireless network at UNCG, JSNN, and North campuses

When: Thursday, September 16, 2021, 5:30 a.m. – 7:30 a.m.

Wireless connectivity will be intermittent and down completely for approximately 10–15 minutes at some point during the maintenance window.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Because the UNCG phone system is now Microsoft Teams, the old Cisco phones are obsolete at UNCG and must be turned in to the surplus warehouse. 

To make the process easy for the campus community, phones can be deposited in orange bins that will be placed in buildings across campus. The bins will be placed according to a week-by-week schedule.

If you have questions about old Cisco equipment or the new Microsoft Teams system, contact Luke DiVenti at diventi@uncg.edu.

On Thursday, September 30, 2021, web hosting for the primary UNCG website (www.uncg.edu) is moving to the cloud. This change improves site speed and resilience and prepares for future content and theme updates  that are part of the Next Generation Web Project.

Beginning September 30, department directories and user home directories maintained through (AFS) will no longer resolve at the primary website address. For example:

https://www.uncg.edu/~username/ will redirect to https://home.uncg.edu/~username/

  https://www.uncg.edu/department/ will redirect to https://home.uncg.edu/department/ 

Redirects for content in AFS folders will occur automatically after this change. There is nothing required at this time from site owners.

Hosting web pages using AFS is no longer recommended. Instead, ITS recommends that departmental web content be moved into WordPress and that home directory content is moved to an appropriate alternative such as one of the following:

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Jamf is now available for macOS users at UNCG. This service provides best-in-class user experience for software delivery, patch management, and device management, as well as cloud-based sign-in via Microsoft.

 Enroll my Mac in Jamf provides all the information needed to enroll. If you previously enrolled your computer in Intune, additional information on migrating to Jamf will be provided soon.

More on Jamf:

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Faculty, staff, and students

What: Planned downtime for the following Oracle-dependent services:

  • Banner
  • Parking (Aims application)
  • Identity Management (bansecr)
  • AdmissionPros
  • UC4 Applications Manager

When: Thursday, September 9, 2021, 5:30 a.m. – 7:30 a.m.

Why: Patching

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.