ITS News

Information Technology Services

As of Friday, January 15, 2021, the University of North Carolina System Office requires two-factor authentication (2FA) to access specific applications that are under UNC System administration. 

These applications include:

At this time, UNCG uses Duo 2FA. If you use any of the listed applications, you must enroll in Duo by Monday, February 1, 2021, to retain access. 

For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Students, faculty, and staff

What: Planned maintenance on the wireless authentication servers

When: Friday, January 15, 2021, 6:00 a.m. – 7:30 a.m.

The Secure Sockets Layer (SSL) Certificate will be replaced on the ClearPass authentication servers.  No client impact is expected, however, some devices may receive a pop-up window asking to trust the new certificate.  If you receive this message, click Trust or Connect

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Beginning February 1, 2021, Zoom cloud recordings will be automatically deleted 30 days after their creation.

When the 30-day retention period is set on February 1, recordings older than 30 days will move to the Zoom trash and remain there for an additional 30 days. While in the Zoom trash, recordings can be recovered and downloaded to save elsewhere. Recordings are permanently deleted after 30 days in the Zoom trash.

Instructors who plan to use the Zoom-Canvas integration to schedule and record meetings should enable Panopto Video in their course before hosting any Zoom meetings. This setting ensures that all Zoom cloud recordings for class meetings are automatically transferred to Panopto where they remain indefinitely.

A Using Panopto to Share Zoom Recordings in Canvas webinar will be held on January 19, 2021, at noon. A recording of the webinar will be posted on the UNCG ITS: Learning Technology YouTube channel.


For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

 

On Friday, January 8, 2021, Information Technology Services (ITS) will discontinue support for Transport Layer Security (TLS) 1.0 and 1.1 for Shibboleth. Given the age of these versions, up-to-date browsers are not expected to be impacted by this change. Shibboleth will continue to use newer versions of TLS and remain UNCG’s identity provider for federated services.

For more information, read Technical Advisory: TLS 1.0/1.1 End of Life Requires Configuration Updates.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Faculty, staff, and students

What: Planned downtime for the UNCG campus network

When: Monday, January 11, 2021, through Friday, January 15, 2021, between 4:30 a.m. and 7:30 a.m.

Why: Data center maintenance

During the maintenance windows, major campus network-related services will be intermittently unavailable.

ITS appreciates your patience as we perform this necessary maintenance.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.