Technology News

Information Technology Services

Who: All users of campus network, internet and voice services

What: Planned downtime for all campus network, internet and voice services (including IP phones)

When: Saturday, December 17, 12:01 a.m. – noon

Why: Information Technology Services (ITS) will be performing testing meant to ensure that services remain available in the event of an unexpected equipment failure.

During this downtime, major campus services — including iSpartan Email (Gmail), UNCGenie, Banner, Canvas, UNCG websites, computer logins, internet access, and voice services* — will be intermittently unavailable.

Thank you for your patience as we perform this necessary testing.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.
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*Note: Emergency phones will not be affected and will continue to work.

Who: Faculty, staff or students who use Turnitin

What: Planned downtime for Turnitin maintenance

When: Saturday, December 3, 10AM – 2 PM

Why: Service and maintenance will be performed on Turnitin

Turnitin services will be unavailable during a scheduled maintenance period on Saturday, December 3, 2016 from 10 a.m. to 2 p.m. Assignment submissions during the maintenance window may encounter problems.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

UPDATE: 11/30/2016 7:40 p.m.

At this time all services appear to be operating normally.

ITS apologizes for any inconvenience caused by this issue and will continue to monitor the situation.

If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


UPDATE: 11/30/2016 4:30 p.m.

ITS has detected renewed activity related to the earlier network event. Visitors to campus web sites may experience slow load times or problems accessing campus services from off-campus while the attack continues. We will update this article with more details as they become available.


UPDATE: 11/30/2016 2:15 p.m.

The issue affecting off-campus access to multiple campus services has been resolved. All services should now be functioning normally.


[Original post 11/30 10:40 a.m.]

A distributed denial of service attack (DDoS), similar to last night’s attack, is currently affecting authentication to multiple campus services, including Google, Canvas, Office 365, Box, and Qualtrics. The attack began 9:00 a.m. and is ongoing.

While the attack continues, you will not be able to access these services from off-campus. Access from on-campus should be unaffected.

Information Technology Services (ITS) is investigating the issue with our internet service provider and will update this news article as soon as more information and details are available.

ITS apologizes for any inconvenience caused by this issue. If you have additional questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Last night at 11:15 p.m. Information Technology Services (ITS) became aware of an issue affecting our primary connection to the internet which impacted access to many web-based campus services.

Around 1:30 a.m. it was determined that this issue was related to a distributed denial of service attack (DDoS) targeting canvas.uncg.edu – an address that redirects visitors to Canvas. While Canvas was not down, this widely known shortcut to the service was not responsive. Once it was discovered, our internet service provider was able to block the attack and service was restored at approximately 2:45 a.m.

ITS apologizes for any inconvenience caused by this issue. If you have additional questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Occupants of Grogan Residence Hall

What: Planned downtime for network services in Grogan Residence Hall

When: Tuesday, November 29 5:30 a.m. – 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Occupants of Phillip-Hawkins Residence Hall

What: Planned downtime for network services in Phillip-Hawkins Residence Hall

When: Tuesday, November 29, 6:00 a.m. – 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.