Phishing scam targeting Banner direct deposit users

Posted on Friday, July 29th, 2016 by ITS Communications under Announcements, Security.

UNCG is aware of an ongoing phishing attack targeting Banner direct deposit users at UNC System schools.

At this time, Information Technology Services (ITS) has not received reports that any UNCG users have received this phishing email. Be on the lookout for emails asking you to click on a link to verify your bank information.

ITS encourages you to follow these recommendations:

  • For extra assurance, do not follow links in email to log in to UNCGenie. If you need to confirm your direct deposit information in Banner, access UNCGenie using the icon in the header of the UNCG home page.
  • In general, be careful when following links in emails or email attachments, especially in emails from unknown sources.
  • Use discretion when using your iSpartan credentials to log into sites outside of the uncg.edu domain.
  • Never reset your password on any site other than reset.uncg.edu.
  • If you have any doubts about the authenticity of an email or a web site asking for your iSpartan credentials, contact 6-TECH.
  • If you believe your account has been compromised, you should immediately reset your password via reset.uncg.edu and then also contact 6-TECH for additional steps you need to take.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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RESOLVED: Problems When Using SAS Enterprise Miner in MyCloud

Posted on Friday, July 22nd, 2016 by ITS Communications under Service Disruption.

Update noon, 7/22/2016: Information Technology Services (ITS) has resolved the underlying cause of this issue. Users should no longer receive errors when using SAS Enterprise Miner in MyCloud. Please report any further problems to 6-TECH.


Information Technology Services (ITS) is aware of log on errors for users of SAS Enterprise Miner in MyCloud and is working to resolve the issue.

Until the issue is resolved, users will not be able to create new or access existing projects. Local installations of SAS Enterprise Miner are not affected.

sas-enterprise-miner-mycloud-error

We apologize for any inconvenience this problem may have caused and will update this article with more information as it becomes available.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Planned Downtime for the NoNap GCN Networks | Friday, July 29 | 5:30 am – 7:00 am

Posted on Thursday, July 21st, 2016 by ITS Communications under Scheduled Maintenance.

Who: Faculty and staff with non-Nap capable computers that connect to the General Computing Network (GCN) wired and wireless networks

What: Planned downtime for the NoNap GCN networks (10.78.x.x)

When: Friday, July 29, 5:30 a.m. – 7:00 a.m.

Why: The networks are being resized to allow for more devices.

After the maintenance has been completed, all devices that connect to the NoNap GCN networks should be rebooted to receive updated settings.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Network File Access for Students Will Change August 1st (Network Storage Largely Replaced by Cloud Storage Solutions)

Posted on Wednesday, July 20th, 2016 by ITS Communications under General.

The Student Secure Portal (studentfiles.uncg.edu) service will be disabled on August 1, 2016. The Student Secure Portal was used in the past by students to access files on their home space (S: Drive) on the campus (GCN) network.

There is no action required on the part of students who still have files on the campus network – any existing files will remain in their current location. However starting August 1st the Student Secure Portal will no longer be available; students can instead use one of the following options to access those files:

  • SFTP for GCN File Access: Allows direct access to a student’s S: drive on the campus network, as well as access to departmental space approved and granted by their instructors or departmental staff.
  • MyCloud @ UNCG: Allows access to S: drive files via applications in MyCloud (within an application you can use a “File Open” to browse for and access S: drive files). Learn more at Using MyCloud.

Network Storage Largely Replaced by Cloud Storage Solutions

In the last couple of years, file storage space for students has largely transitioned from the campus network to the cloud. UNCG offers students several cloud storage solutions, including Box, Drive and OneDrive. These solutions offer convenience of use and, in some cases, unlimited storage space.

For more information about UNCG cloud storage solutions, please visit:

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


Article was updated on 7/22 to include information about using MyCloud to access files on S: drive.

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UPDATE (Resolved): Google Calendar Outage

Posted on Thursday, June 30th, 2016 by ITS Communications under Service Disruption.

Update: 6/30, 3:15 p.m.

Google has reported that the issue with Calendar has been resolved and that it should be functioning normally now.

If you are still experiencing problems or need additional information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


[Original post: 6/30/2016, 9:40 a.m.]

Information Technology Services (ITS) is aware of an issue affecting Google Calendar and is working with Google on a resolution.

Until the issue is resolved, users will not be able to view their calendar(s) at calendar.google.com or from the shortcut cal.uncg.edu.

We apologize for any inconvenience this problem may have caused and will update this article with more information as it becomes available.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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