ITS News

Information Technology Services

As part of the UNCG multi-factor authentication (MFA) implementation project, beginning Tuesday, April 13, 2021, UNCG’s Shibboleth Single Sign-On (SSO) service and Citrix’s MyCloud will authenticate users using Microsoft Azure Active Directory.

As a result, the login experience will closely mirror those of other University services, such as Gmail, Zoom, and Canvas, for which the full UNCG email address is used to sign in.

If you have questions or need technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Wave 1 of the Microsoft Teams Voice migration, planned for Tuesday, March 23, 2021 is being delayed to allow time for additional communication, training, and acquisition of required hardware. We will provide an updated timeline as soon as possible.

To help you get ready for the migration…

  • The Teams channel will remain open so you can get answers and support directly from the project team. 
  • The training sessions announced in the previous message will go on as planned. Please accept one or both invitations. These informative sessions will provide you with a comprehensive overview of this new, dynamic call service. 
  • Support will be provided to departments to help them assess and plan their equipment needs to get on board with Teams Voice. 

The ITS Knowledge Base, UNCG’s primary resource for technology information, provides more in-depth information on this new service:

Voice Services Migration @ UNCG

Microsoft Teams Voice @ UNCG 

Recommended Devices for Teams Voice

You may contact Project Manager Luke DiVenti ( with questions about this initiative. For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

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In 2020, 81%of online data breaches reported worldwide were due to compromised credentials. When an individual adds a second authentication factor (a second piece of evidence in addition to a password to verify identity), the likelihood of their credentials being compromised drops to 0.1%. To bolster data security of the entire UNCG community, Information Technology Services (ITS) is updating the way students, faculty, and staff will access their University computing accounts. 

Many banks and other consumer services that we all use in our everyday lives require us to receive codes by texts or phone calls when logging into our accounts. That process is called multi-factor authentication (MFA), and it’s coming to UNCG.

What is multi-factor authentication or MFA?

Multi-factor authentication is a technology security enhancement that requires users to present more than one piece of verification to prove that they are who they say they are, usually in the form of their password and an additional factor such as a pin number, fingerprint, validation through a smartphone app, or a hardware token. UNCG Enterprise Single Sign On (SSO) and many enterprise apps such as Google Apps, Canvas, Office 365, Box, and MyCloud will require the use of your mobile phone or tablet to access your accounts. Visit the MFA FAQ and other knowledge articles below for more information.

Why is MFA an important service for you?

UNCG already has robust campus network security – our campus network firewall continuously blocks approximately 50 new cyber attacks per second. In just one month last year, the UNCG firewall prevented more than three million attack attempts. However, these security measures alone are not sufficient to protect our students, faculty, and staff from sophisticated hackers. 

Why will MFA be required at UNCG?

All UNC System schools are required to comply with UNC System Policy 1400.3, including UNCG. Most UNC institutions have already required MFA for their students, faculty, and staff. UNCG previously implemented MFA but had not required MFA for campus users to access services. To comply with UNC System policy, MFA must now be required at UNCG.

I already use Duo 2FA. How is MFA different? 

Information Technology Services is transitioning the existing two-factor authentication (2FA) service, Duo, to Microsoft Azure MFA. Azure MFA provides more functionality and, because Azure MFA is part of the University’s existing Microsoft license, UNCG will save money annually on software licensing.

When will MFA be required at UNCG?

ITS is currently converting existing MFA identities from Duo to Microsoft. Azure MFA will launch to the campus community as follows:

  • Spring 2021: faculty and staff, retirees, affiliates, secondary accounts
  • Fall 2021: students

As MFA is rolled out, employees will be prompted to register for it when the service becomes available for them.

By December 2021, the University will require and enforce MFA for all University accounts.

Can I still use my token? 

Hardware tokens will not be issued as a standard for the UNCG MFA service. Division Vice Chancellors and the Provost can approve special-exception cases to issue hardware tokens. 

Where can I find more information about Azure MFA?

Update (Resolved): 3/25/2021, 10:30 a.m.

On Thursday, March 25, an issue affecting Canvas occurred between 8:45 a.m. and 10:30 a.m. The Canvas vendor reports that the problem is resolved. The service is restored and functioning normally at UNCG.

ITS will continue to monitor the service.

For technical assistance, submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Follow the 6TECH status page to get real-time UNCG ITS system updates! 

{Original post: 3/25/2021, 9:36 a.m.}

Information Technology Services (ITS) is aware of an issue affecting Canvas. Instructure, our Canvas vendor, is working to correct the problem.

This article will be updated with more information as it becomes available. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or

Follow the 6TECH status page to get real-time UNCG ITS system updates! 




Don’t get scammed by phone calls, emails, or people claiming to be from the Internal Revenue Service.

Have you ever gotten a phone call threatening that the “IRS” is filing charges against you, or confiscating your property tomorrow? Well, guess what?

The real IRS would never call or email you with such claims. The IRS sends those kinds of messages by US Mail or actual IRS agents.

Scammers often use threats and ultimatums demanding money over the phone or by email, and that should be your first hint that it’s not legit.
Oh, and about those gift cards they request payment on… DON’T DO IT!

Here’s what you need to know.

The IRS will NOT…

  • Call to demand immediate payment using a specific payment method such as a prepaid debit card, gift card, or wire transfer. Generally, the IRS will first mail a bill to a taxpayer who owes taxes.
  • Demand that you pay taxes without the opportunity to question or appeal the amount they say you owe. You can view your rights as a taxpayer on the IRS website.
  • Threaten imminent legal action, such as incarceration, deportation, or suspension of drivers, business, or other licenses. Threats like these are common tactics scam artists use to trick victims into buying into their schemes.
  • Send emails without your express and prior consent. Furthermore, the IRS will NEVER ask you to email sensitive information, such as your social security or bank account numbers, which you should NEVER send to anyone in email—EVER.

Learn more about reporting phishing and online scams on the IRS website.

The IRS will…

  • Initiate most contacts via the United States Postal Service. There are special circumstances in which the IRS will call or come to a home or business, such as for overdue tax bills, but not before a notice is sent by mail.
  • Present two forms of official credentials called a pocket commission and a HSPD-12 card if they show up in person. HSPD-12 is a government-wide standard for secure and reliable forms of identification for federal employees and contractors. The representative will provide you with a dedicated IRS telephone number to verify the information and confirm their identity.
  • Instruct taxpayers to make payments to the “United States Treasury” if taxes are owed. Specific guidelines on how to make a tax payment are available at

Learn more about how to know if it’s really the IRS calling or knocking on your door.