UNCG ITS News

Information Technology Services

Planned Network Downtime for Select Buildings | April 3 through April 6

Posted on , updated on by ITS Communications
Scheduled Maintenance

Who: Faculty, staff, and students

What: Wired and wireless network downtime

When: Monday, April 3, 2023, through Thursday, April 6, 2023

Why: Information Technology Services (ITS) will replace network switches in the buildings listed below. During the upgrade wired and wireless services may be intermittent or unavailable.

This work will occur according to the following schedule:

Monday, April 3, 2023, 2:00 p.m. – 8:00 p.m.

  • Smith Campus Ministries
  • Power Substation
  • South Chiller Plant
  • Sink Building

Tuesday, April 4, 2023, 10:00 p.m. – Wednesday, April 5, 2023, 7:00 a.m.

  • Bryan Building

Wednesday, April 5, 2023, 10:00 p.m. – Thursday, April 6, 2023, 7:00 a.m.

  • Curry Building
  • Elliot University Center (EUC)

We do not anticipate any service disruption after the upgrades however, if you have any issues,  contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Error Reported with Citrix Workspace App for Mac

Posted on by ITS Communications
Service Disruption

Citrix has reported an issue with the Citrix Workspace App for macOS.

When using Citrix Workspace App for Mac, users may receive the following errors:
– Unable to communicate with the Authentication Manager service
– The Store doesn’t exist. Please retry or contact support.
image.png

Please see Citrix’s website for more information and solutions.

Reminder: Planned Network Downtime for Select Buildings | March 29

Posted on by ITS Communications
Scheduled Maintenance

Who: Faculty, staff, and students

What: Wired and wireless network downtime

When: Information Technology Services (ITS) will be performing urgent network maintenance on Wednesday, March 29, 2023, from 5:00 a.m. to 7:30 a.m.

Why: Care and maintenance of the campus network

There will be intermittent network interruptions for the following buildings:

  • Graduate School Welcome Center
  • Electrical Substation
  • Walker Ave Parking Deck
  • 1510 Walker Ave
  • Gray Residence Hall
  • Soccer Stadium
  • 1605 Spring Garden Street
  • Admissions Visitor Center
  • Human Resources
  • Campus Ministries
  • Cotton Residence Hall
  • Bryan Building
  • EUC
  • Bailey Residence Hall
  • Shaw Residence Hall
  • Softball Stadium
  • Coleman Building
  • Hinshaw Residence Hall
  • Moran Commons
  • Oakland Ave Warehouse
  • Jamison Residence Hall
  • Jackson Library
  • Gray Home Management
  • Moore Strong Residence Hall
  • Tower Villiage
  • Weil Winfield Residence Hall
  • Ragsdale Residence Hall
  • Spring Garden Apartments
  • Becher Weaver
  • Gove Health
  • Phillips-Hawkins Residence Hall
  • Mossman Building
  • Jefferson Suites
  • School of Education
  • Coit Residence Hall
  • Financial Aid
  • Power Substation
  • University Relations

If you have questions or need technical assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Alert! Google Doc Phishing

Posted on by ITS Communications
Security

Just when you think they can’t get any more conniving, hackers have started using Google Docs for phishing.

If you receive an invitation to collaborate on a Google Doc that you aren’t expecting, especially by someone you don’t know, be cautious. You could be opening a document that has malware links in it or is designed to trick you into providing passwords and other sensitive information. 

Protect yourself. Look for signs of phishing when reviewing a Google Doc invitation. 

  • Is there a sense of urgency?
  • Is it from someone you know?
  • Is it from someone outside of our organization?

To report phishing attempts or that you have been a phishing victim, forward the message to phish@uncg.edu.  

Here is an example of Phishing with Google Docs:

If you need help with an information security issue, submit a 6-TECH ticket, call (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

New ITS Pre-purchase Software and Hardware Review Form

Posted on by ITS Communications
General, Software News

Beginning Monday, March 20, 2023, all information technology purchases will go through a pre-purchase review. The review can be requested via the new Information Technology Services (ITS) Pre-purchase review for software and hardware form.  

Purchase requests for technology resources, assets, and services will still be submitted through SpartanMart; however, per the new UNCG Information Technology Procurement Policy, ITS is required to review and approve all information technology purchase requests before purchases are completed.  

Requests for a third-party cloud service or software that handles High/L4 or Moderate/L3 risk level data or costs above $5,000 will also require an ITS security assessment, which may necessitate specific security-related documentation from the associated vendor. 

To access the pre-purchase review form… 

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu. 

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