Technology News

Information Technology Services

Who: Occupants of Tower Village Residence Hall

What: Planned downtime for network services in Tower Village Residence Hall

When: Wednesday, January 11 5:30 a.m. – 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

A new option is available for faculty and staff who use UNCG Two-Factor Authentication (2FA). UNCG 2FA hardware tokens may be purchased at the SpartanCard Center by appointment (see details on how to get a hardware token.)

Two-factor authentication is a security tool that adds an extra layer of security when you log in by requiring an additional step using a physical device (“something you have”) after you log in using your UNCG username and password (“something you know”).  In two-factor authentication, these physical devices are referred to as “second factors.” Learn more at Two-factor Authentication @ UNCG.

A UNCG 2FA hardware token is one option for two-factor authentication, but it is not required. If you are currently enrolled in 2FA, you can choose to obtain and use this hardware token as a backup to the second factor device you’re already using (e.g. your mobile phone).

Quick Facts about the UNCG 2FA Hardware Token

  • Using a hardware token as your second factor is not required for UNCG 2FA. The preferred option is to use a smartphone or mobile device.
  • Hardware tokens cost money and come with added responsibility. However they are being made available to the UNCG community for users who do not have or do not wish to use a smartphone or other mobile device, or for use as an optional backup device.
  • There is a charge for the hardware token unless your department has arranged to purchase the token for you.
  • For instructions on obtaining the token, see How to get and set up a UNCG 2FA hardware token.

Useful Links

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update: 12/20/2016, 9:30 a.m.

Yesterday, a problem with network equipment briefly affected campus network services. The disruption lasted approximately 15 minutes (between ~3:45 p.m. and 4:00 p.m.).

All network services are operating normally at this time.

ITS apologizes for any inconvenience caused by this issue. If you have additional questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


Update: 12/19/2016, 9:15 p.m

ITS continues to investigate the cause of this afternoon’s network connectivity issue, but most services returned to normal operation soon after the issue began (within ~30 minutes). At this time campus network services appear to be working normally.  An update will be provided when a final resolution is reached.

If you continue to experience issues, please contact  6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


[Original post: 12/19/2016, 4:18 p.m.]

Information Technology Services (ITS) is aware of an issue with campus network connectivity, starting approximately 3:45 p.m.  Some services appear to be returning to normal at this time. ITS is investigating the issue and will update this news article as soon as more information is available or the problem is resolved.

ITS apologizes for any inconvenience caused by this issue.

If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

Who: Occupants of Coit, Cotton and Gray Residence Halls

What: Planned downtime for network services in Coit, Cotton and Gray Residence Halls

When: Thursday, January 5, 5:30 a.m. – 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Information Technology Services (ITS) will perform network maintenance in multiple buildings between December 19 and December 23, according to the schedule shown below.  Minimal impact is expected during the maintenance windows.

Monday, December 19 | 4:30am – 7:30am

Baily Residence Hall
Jefferson Suites
Odell Building
Coit Residence Hall
Cotton Residence Hall
Dining Hall
Elliot Center
Gove Health Center
Gray Residence Hall
Gray Home Management
HHP Building
Hinshaw Residence Hall
Jackson Library
Jamison Residence Hall
Moore-Strong Residence Hall
Ragsdale-Mendenhal Residence Hall
Phillips-Hawkins Residence Hall
Shaw Residence Hall
Soccer Field
Softball Stadium
Old Student Rec Center
2900 Oakland Ave.
Weil-Winfield Residence Hall
1605 Spring Garden St.
Bryan Building
Campus Ministries
Financial Aid
Chemical Storage
Mossman Building
Spring Garden Apts
Tower Village Apts
University Relations
Admissions and Visitor Center
Walker Deck
School Of Education Building

Tuesday, December 20 | 4:30am – 7:30 am

1100 West market
119 McIver Street
127 McIver Street
536 Highland Ave.
996 Spring Garden St.
Campus Supply
Carter Childcare
Cone Art/Weatherspoon
Cone Residence Hall
Curry Building
Ferguson Building
Graham Building
Graphics/Printing
Grogan Residence Hall
Guildford Residence Hall
Humanities-HHRA
Mary Foust Residence Hall
McIver Parking Deck
McNutt Building
Music Building
North Drive Childcare
Oakland Parking Deck
Reynolds Residence Hall
Sink Building
Studio Arts

Wednesday, December 21 | 4:30am – 7:30am

Entire Campus

Thursday, December 22 | 4:30am – 7:30am

Alumni House
Aycock Auditorium
Brown Building
Carmicheal Building
Eberhart Building
Faculty Center
Forney Building
Foust Building
JSNN Building
Lofts on Lee Residence Hall
McIver Building
Moore Building
NCREN – METRO E
North Spencer Residence Hall
Petty Building
South Spencer Residence Hall
Stone Building
Sullivan Science
Taylor Theatre

Friday, December 23 | 4:30am – 7:30am

1800 Lee St. Park
Lee Residence Hall
Highland Residence Hall
Haywood Residence Hall
Union Residence Hall
Campus Police
Kaplan SRC


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.