UNCG ITS News

Information Technology Services

Who: Students, faculty, and staff 

What: Planned downtime for DegreeWorks upgrade 

When: Thursday, August 1, 2024, 5:00 p.m. – Monday, August 5, 2024, 8:00 a.m. 

Why: DegreeWorks upgrade 

What is affected: 

  • DegreeWorks  
    • including progress toward a degree and “What If” reports. 

Key users in each department will test the environment after the upgrade.

On Monday, August 5, at 8:00 a.m., the upgraded DegreeWorks environment will resume normal operations.

If you need more information, please contact 6-TECH at (336) 256-TECH (8324) or [email protected]

As you may have heard, CrowdStrike, a prominent cybersecurity company, is experiencing technical issues that are causing outages in many global industries. The outage appears to be caused by an automated update issued by CrowdStrike to its customers for Microsoft Windows operating systems. Understandably, this may cause concern among our campus community.

We want to assure you that after a thorough review, UNCG has not been directly impacted by this issue. However, it is important to note that some of our external vendors may be affected. We recommend that everyone closely monitor any potential impacts with external vendors as CrowdStrike works to remediate the situation.

Our commitment to maintaining the highest cybersecurity standards remains unwavering. We are proactively taking steps to ensure that our systems remain protected against potential threats and continue to operate securely.

If you experience any issues or have concerns regarding your cybersecurity, please do not hesitate to contact us. Call us at 336-256-TECH (8324), enter a request for help on our service portal, chat with us via our chat service on the 6-TECH Online Service Portal, email us at [email protected], or visit our 6-TECH Walk-in Support Center in the Jackson Library.  

Your vigilance and cooperation are vital to maintaining the security of our campus.

Starting on Friday, July 26, 2024, and lasting through the weekend until Monday, July 29, 2024, UNCG will undergo a significant upgrade of its campus core networking equipment. This crucial infrastructure update, which forms the backbone of campus connectivity, is expected to cause intermittent or complete outages affecting various services, including:

  • Internet access
  • Phone services
  • Remote access
  • Web services
  • Hosting services

Why This Upgrade Matters

Future-proofing:
The core network infrastructure is being replaced as it nears the end of its useful life. This upgrade ensures network reliability and prepares the campus for future technological advancements.

Consolidation:
By unifying network platforms, the campus will acheive a more sustainable and efficient ecosystem. This improvement will enhance network performance and support emerging technologies like Artificial Intelligence (AI), the Internet of Things (IoT), and High-Performance Research Computing.

Efficiency and Cost Saving:
Updating the data center to accommodate the shift towards cloud-based services allows for the continued support of essential on-campus services while reducing operational costs.

What to Expect

The migration process is anticipated to take 12-18 hours, with additional time allocated to:

  • Address unforeseen issues.
  • Revert the migration if necessary.

Emergency services lines are expected to remain available throughout the upgrade. Once completed, the changes will be transparent to users, with no noticeable differences in everyday use.

This upgrade represents one of the most significant transformations of UNCG’s network since its inception. It highlights the community’s commitment to embracing technological progress to support the university’s mission of inclusivity, collaboration, and responsiveness.

The university appreciates your understanding and cooperation as it works to enhance campus connectivity and digital capabilities.

Starting June 30, 2024, primary support for Windows operating systems will shift from Windows 10 to Windows 11. After this date, Information Technology Services (ITS) will deploy all new or reimaged Windows computers with Windows 11.

  • ITS-managed Computer Classrooms and Teaching Stations
    During the summer of 2024, all ITS-managed computer classrooms and classroom teaching stations will be upgraded to Windows 11.
  • MyCloud Desktops
    Also, during the summer of 2024, the Campus Desktop, Student Desktop, and other department-specific MyCloud desktops will be updated to Windows 11. This update does not affect faculty/staff computers using RemotePC. The Secure Desktop will remain on Windows 10 until further notice.
  • In-place Upgrade Option
    On May 13, 2024, an in-place upgrade option was released that allows users to upgrade to Windows 11 while keeping their existing files and applications. For more details, see ITS Releases Windows 11 In-Place Upgrade | Monday, May 13, 2024.

Why Upgrade to Windows 11?

Windows 11 offers a more modern operating system with new capabilities and enhanced security. ITS staff have worked to ensure the best possible experience for campus users with Windows 11.

Compatibility

Not all computers are compatible with Windows 11. Standard UNCG-issued computers manufactured after 2017 should be compatible. For compatibility questions, contact 6-TECH or your department’s DTS.

Computers unable to upgrade to Windows 11 will be reimaged with Windows 10. Departments should plan to replace these devices with Windows 11-ready devices by Summer 2025.

End-of-Life for Windows 10

On October 14, 2025, Windows 10 will reach end-of-life. Per UNCG’s Mobile Device Policy (Section 4.1.f), starting this date, computers running Windows 10 will not be able to connect to UNCG’s network.

Need Help or More Information?

For more information, including the requirements for Windows 11, see the Windows 10 to Windows 11 Transition Overview.

Contact 6-TECH at (336) 256-TECH (8324) or [email protected] for any questions or additional information.

Over the past two decades, we’ve all developed a keen eye for spotting doctored images. “Is it real or photoshopped?” has become a common question. But with the rise of generative AI, our skepticism needs an upgrade. We can describe any image in text and watch an AI bring it to life. Super cool, right? But this means we now have to ask, “Is this photoshopped or AI-generated?”  

The Magic and Mayhem of Generative AI 

Generative AI is like a magic wand for creating content—images, audio, video—if you can name it, it can create it. Text-to-image models can turn your written descriptions into stunning visuals. But this technology is a double-edged sword. While it sparks creativity, it also opens doors to new forms of deception. 

Deepfakes: Entertaining or Alarming? 

Deepfakes are AI-generated audio or video clips that make it look like someone is saying or doing something they never did. Sure, it’s fun to see Elvis Presley rap or a cartoon character sing pop hits. But deepfakes have a dark side. They can be used maliciously and can cause real harm. 

The Dark Side of Deepfakes 

Consider these real-world examples: 

  • High School Scandal: An athletic director in Maryland used AI to create an audio clip of the principal making racist comments. The faked clip was shared with school faculty and caused a major upheaval. Read more
  • Political Sabotage: A deepfake audio robocall of Joe Biden was sent to New Hampshire voters, telling them not to vote in the primary election. This malicious use of AI aimed to disrupt the democratic process. Read more
  • Corporate Fraud: A finance worker at a multinational firm was tricked into paying out $25 million to fraudsters using deepfake technology to pose as the company’s chief financial officer and several others in a video conferencing call. Read more

These examples highlight the potential for deepfake to wreak havoc, from tarnishing personal reputations to undermining elections and causing massive financial losses. 

How to Spot a Deepfake 

Some deepfake videos will be clearly marked as fictional, often with labels on the perimeter of the video. However, many deepfakes aren’t labeled, so it’s important to know the signs: 

  1. Unnatural Human Features: AI sometimes struggles with realistic human figures. Look for oddities like too many fingers, unusually wide teeth, or arms disappearing briefly during the video. 
  2. Audio-Video Synchronization: Often, deepfake videos have poor lip-syncing. If a person’s lips don’t match the voice, it could be a deepfake.
  3. Labels and Disclaimers: Always check the edges or corners of the video for any disclaimers indicating that the video is not real. 
  4. Far-fetched Content: If something seems too incredible to be true, it probably is. Validate extraordinary claims with other reliable sources.
  5. Inconsistencies in the Video: Look for glitches or odd movements that seem unnatural. Deepfakes can sometimes have visual inconsistencies that give them away.  

Stay Sharp: Critical Thinking in the AI Era 

As generative AI gets smarter and more accessible, we need to sharpen our critical thinking skills.  

  1. Stay Informed: Learn about generative AI and its capabilities. Knowledge is your best defense against deception. 
  2. Verify Before Sharing: Before you share that jaw-dropping audio, video, or image, double-check its authenticity. Use trusted sources and tools to detect deepfakes. 
  3. Raise Awareness: Talk about AI and digital literacy with your community. The more people know, the harder it is for bad actors to fool us.
  4. Promote Responsible AI: Advocate for safeguards that protect against harmful use of AI. 
  5. Engage with Experts: Follow AI ethics and digital forensics experts to keep yourself up to date on the latest findings.

Questioning photoshopped images and fake news stories has become second nature. Now we need to extend that skepticism to AI-generated content. Always ask: is it real, or is it AI? By staying informed and vigilant, we can ensure that generative AI enhances our world, rather than deceives it.