Technology News

Information Technology Services

Who: Faculty, staff, and students

What: Planned wireless network downtime for the McNutt Building and 840 Neal Street

When: Friday, February 22, 2019, 6:00 a.m. – 7:00 a.m.

Why: ITS will perform wireless network maintenance in McNutt and 840 Neal Street

During the maintenance window, there will be intermittent loss of wireless network services in the building. Downtime is expected to be approximately 10 minutes at some point during the maintenance window.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty and staff

What: Maintenance of faculty/staff printing service

When: Friday, February 22, 2019, 6:00 a.m. – 7:00 a.m.

Database maintenance will be performed on the Pharos printing environment used by faculty and staff. Brief service interruptions are anticipated during the maintenance window as services are restarted.

Note: This does not impact the Pharos printing environments used in ITS labs, departmental computer labs, or the Library.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

Update (Resolved): 2/18/2019, 11:40 p.m.

An issue affecting Google, Adobe Creative Cloud, and Webex account activation occurred between 10:00 p.m. and 11:30 p.m. Monday, February 18, 2019. ITS confirms that account activation is restored and functioning normally. ITS will continue to monitor service.

All account activations that were affected have now been created successfully. ITS recommends that affected users reset their passwords to successfully set their google mobility passwords.

We apologize for any inconvenience caused by this issue.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original post: 2/18/2019, 11:15 p.m.}

Information Technology Services (ITS) confirms continuing issues affecting Account Activation for Google, as well Adobe Creative Cloud and Webex. This is a recurrence of the outage that happened earlier today (February 18th, 2019).

Currently this issue is only affecting users who have attempted to activate a new accounts.  ITS continues to troubleshoot the issue and will update this article with more information as it becomes available. 

This article will be updated with more information as it becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update (Resolved): 2/18/2019, 11:00 a.m.

An issue affecting Google, Adobe Creative Cloud, and Webex account activation occurred between 10:00 p.m. Friday, February 15, 2019, and 10:30 a.m. Monday, February 18, 2019. ITS confirms that account activation is restored and functioning normally. ITS will continue to monitor service.

All account activations that were affected have now been created successfully. ITS recommends that affected users reset their passwords to successfully set their google mobility passwords.

We apologize for any inconvenience caused by this issue.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


Update: 2/18/2019, 10:15 a.m.

Information Technology Services (ITS) confirms that there are ongoing issues affecting Account Activation for Google, as well Adobe Creative Cloud and Webex.

Currently this issue is only affecting users who have attempted to activate a new account within the last 24 hours.  ITS continues to troubleshoot the issue and will update this article with more information as it becomes available.


{Original post: 2/18/2019, 9:15 a.m.}

Information Technology Services (ITS) is aware of an issue affecting Google account activation.

This article will be updated with more information as it becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

Who: Faculty and staff

What: Branding update for Application Catalog (AppCat) on Windows GCN computers

When: Tuesday, February 19, 2019

The UNCG Application Catalog (or AppCat) will be branded with University logos and colors. The new branding will roll out gradually during the day on February 19.

After the new branding is applied, AppCat will look like this:

There are no changes to applications, performance, or capabilities.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.