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Information Technology Services

On March 16, 2020, UNCG added Zoom to its list of available videoconferencing options that also include Webex and Google Meet. This was done in response to multiple requests from academic and administrative areas of the University as UNCG prepared to rapidly move to remote instruction and remote work. This rapid onboarding process for Zoom only allowed UNCG Information Technology Services (ITS) to perform a cursory initial security review of the platform.

As with all new technologies used at UNCG, ITS continues to perform due diligence through its standard Security Posture & Risk Assessment (SPRA) process to fully assess the security and risks associated with the use of Zoom. Additionally, we will continue to issue further guidance to users and administrators based on the outcome of that due diligence effort.

In response to recently publicized vulnerabilities and exploits of the Zoom platform, ITS is issuing adjusted guidance on its feasible and safe use as a video conferencing tool. We also have created a Zoom Security: Best Practices for Learning, Teaching & Working that provides best practices for learning, teaching,  and working safely with Zoom.

Going forward, ITS advises faculty and staff to use whichever University-supported communication medium they feel provides the best security, privacy, and protection of the data being discussed. Many options are available, and faculty and staff should make conscious, well-reasoned decisions about how to communicate with others, and how best to protect sensitive data when doing so. 

Users should continue to follow the existing guidance posted regarding the use of video conferencing tools to share information online. As noted in existing guidance for use of Webex, all communication media are subject to potential breaches of data security. Users must take the same care on videoconferencing platforms as they would with any other form of communication. In the same way we would not discuss personal information about ourselves in the aisle of a grocery store,  we should not communicate sensitive data about students, employees, or confidential University business in a forum where the wrong people can overhear.

As our situation evolves, ITS will continue to update video conferencing-related information in our knowledge base. ITS is happy to help users determine which platform is best for the type of business they need to conduct.  For assistance or additional information, visit


Zoombombing is a new form of internet trolling in which a hacker uses Zoom’s screen-sharing feature to disrupt meetings and classes. UNCG’s Zoom environment has default settings in place to protect against Zoombombing, but users can take other preventative steps as well.

See Zoombombing: Best Practices for Prevention for more information and tips on how you can prevent Zoombombing from occurring in your meetings.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Until July 1, 2020, Google has increased the offerings of G Suite Hangouts Meet to accommodate the demand for online videoconferencing services during the Covid-19 pandemic.

The following changes have been made:

  • Meetings allow up to 250 participants per call.
  • Live streaming allows up to 100,000 viewers from within the UNCG domain.
  • Meetings can be recorded and saved to Google Drive in the My Drive\Meet recordings folder.

Read more about the offering changes on Google’s Cloud Blog.

Learn more about recording meetings on Google’s Support for Hangouts Meet page.


Only use softphones to call 911 if there is no alternative available.

Due to technical limitations, when a softphone is used to dial 911 it transmits the campus address of the office where the softphone was originally assigned. Because of this limitation, a caller who uses a softphone to dial 911 must provide their physical location verbally to dispatchers.

Since verbal communication is not always possible in an emergency situation, use a mobile or landline phone to call 911. Only use the softphone to call 911 if there is no alternative available.

The telephony manufacturer is working on a solution to transmit specific location data for softphones and other remote/mobile communication devices. In the interim, UNCG Voice Services is working with other University departments to help close this gap in service.

Learn more at UNCG 911 Compliance Information.

Update (Resolved): 3/22/2020, 1:10 p.m.

At approximately 11:40 a.m. on March 26, 2020, ITS became aware of an issue affecting Google services. This appeared to affect Gmail, Drive, Chat, Meet, Calendar, and most G Suite services.

Google posted a resolution message on their status page (, and ITS verified that service was restored.

ITS will continue to monitor the service.

If you experience any problems with your campus phone service, please report the issue immediately by submitting 6-TECH ticket, calling 6-TECH at (336) 256-TECH (8324), or emailing

{Original post: 3/26/2020, 11:40 a.m.}

At approximately 11:40 a.m. on March 26, 2020, ITS became aware of an issue affecting Google services. This appears affect Gmail, Drive, Chat, Meet, Calendar, and most Google services.

The ITS System Status page, located at will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email