ITS News

Information Technology Services

Beginning October 13, 2020, Google Drive’s Trash  will behave more consistently with other G Suite services with regard to automatic deletion. Any file put into My Drive trash will be automatically deleted after 30 days. 

What does this mean for UNCG users?

Any files already in a user’s trash as of October 13 will remain there for 30 days. After the 30-day period, files will be automatically deleted.

Google will show in-app messaging in Drive starting September 15, 2020, and in Editors products such as Google Docs and Google Forms starting September 29, 2020.

A few things to note:

Files in shared drives trash are already automatically deleted after 30 days.

  • Files in shared drive trash are already automatically deleted after 30 days.
  • The new changes affect items that are trashed from any device and on any platform.
  • Files deleted from Drive File Stream will be purged from the system trash after 30 days. Backup and Sync are not impacted by these changes.
  • G Suite administrators can still restore items from any emptied trash on behalf of their users for up to 25 days.
  • Retention policies set by G Suite administrators in Google Vault are not affected. Deleted messages may still be recovered for retention purposes.

What do I need to do?

Update Google Drive on Android or iOS to the latest versions.

Where can I get more information?

The following articles provide more information on G Suite tools:

As always, for technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Google has announced its new G Suite integrated workspace for the web and Android operating system. The new workspace has four distinct features:

  • Chat allows users to message individuals and small groups directly.
  • Rooms are spaces that include shared chat, files, and tasks to help groups collaborate more efficiently.
  • Meet features upcoming meetings to view and join.
  • Gmail remains the same Gmail experience current users know.

The new workspace even allows users to open, co-edit, and collaborate on documents without leaving Gmail.


Google also introduces several new tools that allow users to:

  • assign group tasks;
  • get notified about task updates in rooms;
  • pin important rooms so they’re easier to find and access;
  • set status notices like  Do not disturb and Out of office;
  • see files shared in a room;
  • see integrated search results and toggle between Email and Chat results on the web; and
  • start a new meeting or see upcoming meetings under Meet on the web.

Visit Google’s Help Center to learn more:

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Apple has announced macOS Big Sur 11.0 will be released in early October 2020. Information Technology Services (ITS) and the Mac Advisory Committee are evaluating the new operating system’s (OS)  compatibility with UNCG enterprise applications and network configurations.

ITS support will not be available for macOS Big Sur 11.0 until the evaluation is complete.

Visit macOS Big Sur preview to view the changes and enhancements. There are new minimum requirements for a system to run the new OS. These requirements are listed toward the bottom of the preview page.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

On Tuesday, September 22, UNCG’s Adobe Creative Cloud service will transition to UNCG’s new identity access management (IAM) system.

The new login for UNCG’s Adobe Creative Cloud service will require users to enter their full UNCG email address as their username (e.g. and password.

The Adobe Creative Cloud service offering itself is unaffected. There will be no change to or action required on any existing installations of individual applications.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

At 6:15 a.m., Information Technology Services (ITS) reported a major campus internet outage that began at approximately 2:50 a.m. As of 8:45 a.m., all network services have been restored to and on campus. 

ITS continues to monitor service, and will update the 6TECH status page if any issues arise.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or

Bookmark the 6TECH status page to get real-time UNCG ITS system updates!