ITS News

Information Technology Services

On Friday, August 5, 2022, several new features are coming to Canvas. Instructors can use Student View in Canvas courses to preview how these changes impact students or view a video that explains assignment and discussion enhancements.

Assignment Enhancements

These updates primarily impact the student experience.

  • The interface and workflow have changed.
  • A progress tracker now clearly indicates to students their assignment submission, grading, and feedback status.
  • Rubrics used for grading are more prominently displayed for students.

Discussions/Announcements Redesign

The Discussions and Announcements redesign includes new features for instructors and students.

  • A new option allows instructors to make a discussion fully anonymous or partially anonymous. In partially anonymous discussions, students are prompted to choose if they want their name to appear with their reply.
  • Only original replies will automatically appear, preventing the page from becoming excessively long as the discussion progresses. To access responses to those original replies, participants can click a link and they will appear in a sidebar.
  • Role tags will appear next to teachers’ and TAs’ names throughout the discussion.
  • The newest replies appear at the top of the page instead of the bottom. Posts can be sorted to display the oldest first if desired.
  • Participants can report replies for being inappropriate or offensive/abusive, mention each other by using the @ symbol, and quote other replies as a part of their own reply.




Icon Maker

Instructors will notice a new button in the Rich Content Editor — the Icon Maker. Icons can be created that can be used as visual indicators or buttons that link to other items in a course or outside resources. To ensure buttons that are created with the Icon Maker will work for everyone, remember to add meaningful alt text.




Immersive Reader

A new Immersive Reader button is located at the top right corner of Canvas pages. This tool promotes accessibility and inclusion by supporting all students’ reading experience, including those with a variety of disabilities such as visual impairments, dyslexia, and ADHD.

Immersive Reader allows course participants to:

  • Have text read aloud
  • Change the speed of reading
  • Change font size, text spacing, and background color
  • Split up words into syllables
  • Choose between two fonts optimized to help with reading
  • Highlight sets of one, three, or five lines for greater focus
  • Select a word to see a related picture and hear the word read aloud as many times as necessary

You can always learn more about Canvas features and how to use them in the Canvas Community. For questions about these new features, reach out to your school’s Academic Technology Specialist or contact 6-TECH.

Who: All UNCG faculty, staff, and students with data on network file storage (N, O, and S drives)

What: Network Storage Downtime

When: July 29, 2022 10:00 p..m – July 31, 2022 11:59 p.m.

Starting on Friday, July 29, 2022, at 10:00 p.m., the USER and GROUP storage volumes on MyFiles will experience planned downtime. Please see NETWORK STORAGE – PLANNED DOWNTIME | JULY 29-31 for details. ITS expects the storage volumes to be available by 11:59 p.m. on July 31.

Special Volumes and the MyFiles Migration volume are not being migrated to the new storage platform at this time.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Who: All UNCG faculty, staff, and students that use the Instructional Linux Environment (ILE)

What: ILE downtime

When: Friday, July 29, 2022, 10:00 p.m. – Sunday, July 31, 2022, 11:59 p.m.

Starting Friday, July 29 at 10:00 p.m., the Instructional Linux Environment (ILE) will be offline while Information Technology Services (ITS) migrates the User and Group storage volumes on MyFiles to the new storage platform. Due to ILE’s dependence on this storage, it must be taken offline to make sure no data is lost. 

ITS expects the storage migration to be completed and the ILE service restored by 11:59 p.m. on Sunday, July 31. For the most up-to-date information on when ILE will be restored, see the ITS system status page at System Status – 6-TECH: The UNCG Self Service Portal.

For more information on the storage migration, see NETWORK STORAGE – PLANNED DOWNTIME | JULY 29-31.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

{Update: 7/18/2022, 11:05 a.m.}

At approximately 8:30 a.m. on Monday, July 18, ITS reported an outage on the SEGRA network that impacted incoming and outgoing calls at UNCG. 

At 11:00  a.m., the vendor reported that the issue was resolved. ITS will continue to monitor the service. 

For technical assistance, submit a 6-TECH ticket or email

Follow the 6TECH status page to get real-time UNCG ITS system updates.

{Original Post 7/18/2022, 9:07 a.m.}

ITS has been made aware of an outage impacting its telephone/voice system. This is a carrier issue impacting all incoming calls and some outgoing calls. Internal Microsoft Teams calls are not impacted. Callers may receive an “all circuits are busy at this time” message.

ITS will continue to monitor the service.  For updates, please refer to Voice Service Status – 6-TECH.

For technical assistance, submit a 6-TECH ticket or email

Who: Students, faculty, and staff

What: Planned network downtime for multiple residence halls

When: Monday, July 18, 2022 – Friday, July 22, 2022

Information Technology Services (ITS) will be performing network maintenance in the residence halls from July 18 through July 22, 2022, following the schedule listed below. There may be brief interruptions in network access during the specified times.

Maintenance schedule: 

  • Bailey Hall 7/18/22
  • Coit Hall 7/18/22
  • Cotten Hall 7/18/22
  • Gray Hall 7/18/22
  • Hinshaw Hall 7/18/22
  • Jamison Hall 7/18/22
  • Moore-Strong Hall 7/18/22
  • Shaw Hall 7/18/22
  • Weil Hall 7/18/22
  • Guilford Hall 7/19/22
  • Haywood Hall 7/19/22
  • Highland Hall 7/19/22
  • Lexington Hall 7/20/22
  • North Spencer Hall 7/20/22
  • Jefferson Suites 7/21/22
  • Lee Hall 7/21/22
  • Mary Foust Hall 7/21/22
  • McCormick Hall 7/21/22
  • Mendenhall Hall 7/21/22
  • Ragsdale Hall 7/21/22
  • Phillips-Hawkins Hall 7/22/22
  • South Spencer Hall 7/22/22
  • Spring Garden Apartments 7/22/22
  • Union Hall 7/22/22
  • Winfield Hall 7/22/22
  • RH-Lofts on Lee 7/22/22

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email