ITS News

Information Technology Services

Update (Resolved): 11/11/2019, 6:20 p.m.

Beginning at around midnight on November 11, UNCG’s phone system experienced issues that caused poor audio quality, intermittent call failures, and other service functionality problems. 

To correct these issues, system-wide maintenance was performed between 5:30 p.m. and 6:00 p.m.on November 11. Telephone service on campus is now restored. 

ITS will continue to monitor the service.

If you experience any problems with your campus phone service, please report the issue immediately by submitting  6-TECH ticket, calling 6-TECH at (336) 256-TECH (8324), or emailing 6-TECH@uncg.edu.


{Update: 11/11/2019, 3:20 p.m.}

As of 3:20 p.m., UNCG’s phone system continues to experience issues that are causing poor audio quality on some calls, as well as some call failures such as problems with “Press 1 for…” service functionality.

To correct these issues, system-wide maintenance will be performed between 5:30 p.m. and 6:00 p.m. During this service window, calls may be dropped. If you experience a dropped call, try your call again.

ITS will update this article when more information is available or when services are restored.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 11/11/2019, 11:50 a.m.}

As of 11:50 a.m., AT&T is addressing the phone system issues that began earlier this morning. Phone service remains intermittent. 

ITS will update this article when more information is available or when services are restored. 

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 11/11/2019, 9:15 a.m.}

At approximately 11:30 p.m. on November 10, 2019, an issue affecting the campus phone system was reported. As of 9:05 a.m., phone service is returning intermittently. However, some issues still exist. ITS will update this article when all phone services are restored. Until that time, please continue to check your phone connectivity.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 11/11/2019: 8:15 a.m.}

At approximately 11:30 p.m. on November 10, 2019, an issue affecting the campus phone system was reported. Campus phones are not able to place or receive calls to or from off-campus numbers.

The issue is ongoing, and ITS is working with AT&T to restore services as quickly as possible.

This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

 


{Original post: 11/11/2019, 2:09 a.m.}

Information Technology Services (ITS) is aware of an issue affecting the campus phone system.

Campus phones are not able to place or receive calls to or from off-campus numbers.

This article will be updated with more information as it becomes available. 

 

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

An issue affecting Canvas occurred today between 8:14 p.m. and 8:44 p.m. ITS and Instructure (the vendor for Canvas) confirm that the Canvas service is restored and functioning normally.

If you experience any issues with Canvas, please contact 6-TECH.

We apologize for any inconvenience caused by this issue.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty, staff, and students

What: Planned downtime for the following services:

  • UNCGenie
  • Self-Service Password Reset (SSPR)
  • UNCG Account Provisioning
  • GetMyPin
  • Banner INB
  • Banner Admin Pages
  • ODS (Operational Data Store)
  • Workflow
  • AIMS parking system
  • Financial Aid phone and web chat authentication
  • WebFOCUS reporting from Banner and ODS Degree Works
  • Application Manager
  • Grouper
  • Admissions Pros
  • Rooms Management (RMS)

When: Thursday, November 7, 2019, 5:30 a.m. – 7:30 a.m.

Why: Quarterly Oracle security patching

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Update (Resolved): 11/4/2019, 1:28 p.m.

On November 4, 2019, between approximately 11:50 a.m. and 1:15 p.m., there was an issue that prevented many users from uploading, downloading, and opening files. Box reports that the problem is resolved. ITS will continue to monitor the service.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Original post: 11/4/2019, 12:21 p.m.}

At approximately 11:50 a.m., Box reported an issue with uploading, downloading, and opening files. Box is working to restore services as soon as possible.

Information Technology Services (ITS) will continue to monitor the situation and will update this news article with more information as it becomes available.

Visit the Box status page for more information on this outage.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Students, faculty, staff

What: Planned downtime for the wireless network in the following buildings:

  • Walker Parking Deck
  • Campus Ministries
  • UNCG Police

When: Monday, November 4, 2019, through Friday, November 8, 2019

Wireless access points will be upgraded in the buildings listed above during the week of November 4. During the upgrade, wireless service may be intermittent or unavailable.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.