Technology News

Information Technology Services

Who: Faculty and staff with devices on the GCN running Windows 10

What: Installation of Windows 10 Creators update

When:

  • Available to install via AppCat on Friday, August 18
  • Deadline to install is Friday, September 29, 5:30 p.m. EST (earlier installation via AppCat is recommended)

Why: There is currently a mix of Windows 10 v1511, Windows 10 Anniversary Update, and Windows 10 Creators Update running on campus. This update will transition all Windows 10 devices to Creators Update. Also, in keeping with Microsoft’s new rapid release timeline for Windows 10, Windows 10 v1511 will stop receiving security updates in November 2017.

Client action required: Client action is recommended but not required.

Information Technology Services (ITS) recommends that you install the update early, so that you can control when the reboots and start-up delays occur.

If you do not install the update early, then it will run automatically on September 29 at 5:30 p.m. If your computer is powered off at that time, it will be installed the next time the computer starts.


ITS will release Windows 10 1703 (or “Creators Update”) to all GCN faculty/staff Windows 10 devices on August 18. This update will be delivered like all Windows updates – via the Application Catalog.

If you are already running Creators Update, your machine will not be affected. To know if you’re already running this version, follow these instructions. Under version, it will say “1703” if you’re running Creators Update.

Note: This does not apply to devices running Windows 7.


Client Action Recommended

Run the update early. Feature updates take longer to run than traditional Windows updates (approx. 30-45 minutes on average). ITS recommends starting the update before leaving for the day. The device will update overnight and be ready to go the next morning.

  1. Open the Application Catalog and select Updates from the left nav menu.
  2. Click “Feature update to Windows 10 Enterprise, version 1703, en-us” to select it and then click Install.


What if the update fails?
If for some reason the update were to fail, your device should revert back to the previous version of Windows 10. If the update fails or your device fails to revert back, please contact 6-TECH so that a tech can come and look at your device.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update: 8/17/2017, 2:40 p.m.

Faulty network equipment, which was responsible for the earlier connectivity issue of the wired ISP network, was identified and replaced today. Connectivity on this network is working normally now and no further issues are expected.

We apologize for any inconvenience this issue may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


Update: 8/10/2017, 11:30 a.m.

A temporary fix has been put in place that has restored connectivity for computers connected to the wired ISP network. Work continues on a permanent solution.

This article will be updated when the issue is resolved or if more information becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


(Original post 8/9/2017, 8:01 p.m.)

Information Technology Services (ITS) is aware of an issue affecting web site access for users of the wired ISP Network. Until this issue is resolved, computers connected to this network will not be able to access web content.

ITS apologizes for any inconvenience caused by this issue. This article will be updated as more information as it becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

We’ve moved!

At the 6-TECH Service Center, we provide hands-on technical support to students, faculty, and staff for laptops and mobile devices.  Our new location is in McNutt, which is behind the MHRA building, on Forest Street. Come in the double doors of McNutt, and we are at the service window on the left.

We’re waiting to support you.

MyCloud is a UNCG service that offers access to applications and virtual computer desktops over the internet. MyCloud student users have access to the Student Desktop. This new service offering expands the capability of UNCG’s virtual learning space. It provides access to a full computer desktop environment that contains much of the software used for academic and research purposes (see Available Software).

 

MyCloud Benefits

  • Use UNCG applications for free to complete your coursework.
  • UNCG applications come preinstalled.
  • Access anywhere on any device (desktop or mobile).

How to access the Student Desktop

  1. Login to MyCloud, with your UNCG username and password, at mycloud.uncg.edu (or see How to Access MyCloud for other access options), then click the Desktops icon at the top of the screen.
  2. Click the Student Desktop icon and it will open in a new window.

    The environment for the Student Desktop will be similar to Windows 10. When you click the Windows Start button (bottom left) to open the menu of available software, you will see a list of application icons from which to choose.

    Note: For MyCloud updates that will affect faculty and staff, see Important Updates to MyCloud for Faculty and Staff.

How you can use MyCloud

  • Access applications (no downloads required)
    Unlike typical application downloads, applications accessed through MyCloud do not need to be installed. This allows you to run these applications from any supported device, including PCs, Macs, and even mobile devices.
  • Access virtual computer desktop space
    Using MyCloud you have access to virtual computer desktop space. This provides access to much of the software that is available in the Information Technology Services (ITS) labs on campus. See virtual computer desktop space for more details.

Please Note:

  • Some applications, depending on licensing, may be restricted to Academic or Administrative employees.
  • Some applications have restrictions that prevent access from off campus networks and/or from “Non-UNCG” domain joined devices.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who:  Occupants of the Sink Garage Building

What: Planned downtime for network services at the Sink Garage Building

When: Tuesday, August 8, 5:30am to 6:30am

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.