ITS News

Information Technology Services

On Monday, June 29th at 2 p.m., authentication for Qualtrics logins will switch from Shibboleth to Azure. Users who access Qualtrics through will have to enter their complete email addresses instead of just their usernames when logging in. Users who access Qualtrics by logging into will not see a change. If there are questions or login issues with this change, please contact 6-Tech.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Who: Faculty and staff with computers running Windows

What: Update to Spirion, UNCG’s solution for monitoring sensitive data on Windows computers

When: June 19, 2020

On June 19, 2020, campus Spirion settings were modified to help eliminate false positives and reduce computer resources during scans. ITS recommends that Windows computers be updated to take advantage of the performance benefits.

Client action

On campus: The Spirion update is applied to computers when they are connected to the UNCG campus network. Therefore if your computer is on campus, no action is needed.

Off campus: Spirion will not be updated on your computer without a connection to the UNCG campus network. If you are working off campus and do not have a UNCG remote access point device, you must access UNCG’s campus network via VPN to download the update.

  1. Connect to VPN (see Cisco AnyConnect VPN Client (Windows) for instructions to download and connect).
  2. The update will download and install in the background — no user actions are needed.
  3. Remain connected for approximately one hour to assure proper download and installation.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Beginning Monday, June 15, 2020, UNCG G Suite users will transition to Google’s newest enterprise-grade collaboration tool, Google Chat. Google Chat will become the default option for direct messages (DMs), group messages, and team discussions. The Classic Hangouts app will be turned off.

Chat has a modern UI, team rooms that support better team collaboration,  bots to help with productivity,  and much more. The new Google Chat includes upgraded Gmail integration and the ability to chat with external users.

Prepare for the transition to Google Chat by doing the following: 

  • Explore the new web experience at
  • Download the new mobile app for Android or iOS.
  • Classic Hangouts users: download the new standalone desktop app from the prompt inside
  • On Monday, June 15, choose refresh in Gmail to get the new Chat in Gmail experience.

Where do I find my old chats?

  • All chat messages from classic Hangouts are accessible in Gmail.
  • Recent DMs from classic Hangouts are continued in Google Chat. 
  • Group messages from classic Hangouts (including their history) will not be migrated to Google Chat.
  • The classic Hangouts web interface for chat,, will remain available during this transition for group message retrieval. Users cannot chat in classic Hangouts by visiting in a mobile browser.
  • Chat will notify you of missed group messages from classic Hangouts.

What are the limitations of Chat?

  • Group messages from classic Hangouts (including their history) will not be migrated to Chat. Users can access those group messages in Important group messages in classic Hangouts can be recreated as Rooms in the new chat
  • Group direct messages and rooms that are started in the new Chat will not send messages to users who are still on the classic Hangouts apps.

Where do I go for help?

Who: Faculty and staff

What: Changes to Windows operating system updates and introduction of application updates

When: June 2020 patch cycle, starting June 10, 2020

ITS is improving the experience for Windows updates on GCN computers. The new experience will install Windows updates in the background without faculty and staff having to install them, which will lead to a decrease in the amount of downtime.

Computer restarts (or shutdowns) performed during the normal course of business activities will finish the update installation, providing a seamless update experience. For computers that are not restarted regularly, improvements to the restart process give faculty and staff more time to restart, fewer notifications, and a simplified restart countdown when the restart deadline is reached.

ITS is also introducing application updates into the monthly update process. This will ensure that applications running on UNCG systems are secure and up-to-date. Users that are not administrators on their computers will also be able to keep applications up-to-date without having to involve ITS or departmental technology staff. For a list of applications that will receive monthly updates from ITS, see Managed Application Updates.

For more information on the changes to Windows computer updates, see Security Patches and Updates: Windows.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Who: Faculty, staff, and students

What: Planned downtime for the following services:

  • UNCGenie
  • Self-Service Password Reset (SSPR)
  • Degree Works
  • UNCG Account Provisioning
  • GetMyPin
  • Touchnet Payment Gateway
  • Banner
  • Workflow
  • AIMS parking system
  • PIN Verification on Financial Aid Phone Tree
  • Oracle Internet Directory
  • Application Manager (aka UC4)
  • Grouper
  • Admission Pros
  • Reporting, including WebFOCUS & Argos, against Banner Production


  • Saturday, June 6, 2020, 6:30 a.m. to 12:30 p.m. (all listed services)
  • Saturday, June 6, 2020, 12:30 p.m. to 9:00 p.m. intermittent data outages may occur for the following:
    • ODS Production (ODSP)
    • Reporting, including WebFOCUS & Argos, against ODS Production

    Please note that the ODS nightly data refresh will run on the evening of June 6 as normal.

Why: Banner Oracle Database Upgrade

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email