Technology News

Information Technology Services

Who: Faculty, staff and students

What: Planned downtime for the following services:

  • UNCGenie
  • Self-Service Password Reset (SSPR)
  • UNCG Account Provisioning
  • GetMyPin
  • Touchnet Payment Gateway
  • Banner INB
  • Banner 9
  • Workflow
  • AIMS parking system
  • PIN Verification on Financial Aid Phone Tree
  • JIRA
  • Stash
  • Degree Works
  • Oracle Internet Directory
  • UC4/Appworx/Automic
  • Grouper
  • Reporting, including WEBFOCUS, against Banner Production

From Saturday, March 3, 2018, 5:00 a.m. (start of the maintenance window), through Monday, March 5, 2018, 5:00 p.m., intermittent outages may occur for the following:

  • ODS Production (ODSP)
  • Reporting, including WebFOCUS, against ODS Production

Please note that the ODS nightly data refresh will not run on the evenings of March 3 and March 4.

When:

  • Saturday, March 3, 5:00 a.m. through Monday, March 5, 8:00 a.m. (all listed services)
  • Saturday, March 3, 5:00 a.m. through Monday, March 5, 5:00 p.m. (ODSP only)
  • Saturday, March 3, 5:00 a.m. through Wednesday, March 7, 8:00 a.m. (DegreeWorks only)

Why: Banner Student Curriculum Data Conversion and associated changes

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Anyone who uses the wireless network at the UNCG and JSNN campuses.  Also users of Aruba Remote Access Devices.

What: Planned downtime for the following services:

  • wireless network access for UNCG and JSNN campuses
  • Aruba Remote Access service

When: Saturday, March 10, 5:30 a.m. – 7:30 a.m.

Downtime is expected to be ~5-10 minutes at some point during the maintenance window.  Aruba Remote Access devices will undergo a software update and reboot.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

On Friday, February 23rd, ITS will change the default notification settings that are set for users who log in to Box @ UNCG for the first time. Existing users’ notification settings will not be affected. New users can choose to change their notification settings if they prefer, by using the options in “Account Settings” after logging into Box.

This change is in response to user feedback regarding the high number of notifications sent by default.

Previously, the default settings included enabling notifications for folders users have joined. The new default settings will not include any of the “in folders they’ve joined” section (as pictured below):


Read more about notifications on Box’s website here: https://community.box.com/t5/How-to-Guides-for-Managing/Folder-Settings/ta-p/19827#emailnotifications

If you have any questions or comments about Box, please contact 6-TECH at 336.256.TECH (8324) or 6-tech@uncg.edu

Who:  Occupants of the Sullivan Building

What: Planned downtime for network services at the Sullivan Building

When: Saturday, February 24, 6:00 a.m. to 6:00 p.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Information Technology Services (ITS) is aware of an issue that prevented UNCG from receiving phone calls from off-campus this morning. The outage window was from approximately 10:15 a.m. through 11:00 a.m.

The issue has been resolved and all voice services are working normally at this time. ITS will continue to monitor the situation.

ITS apologizes for any inconvenience caused by this issue. If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.