Technology News

Information Technology Services

In September, Box will begin allowing the ability to “invite collaborators” to individual files (previously collaborators could only be invited at the folder level).

When you invite a collaborator from the website they will be assigned Editor rights.  After the invitation is sent the collaboration level may be changed to Viewer on a user by user case.

Files will show up in the Collaborator’s “All Files” view and are identified as collaboration files with the Collaborator’s badge.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Campus Network Users

What: Maintenance of the UPS  that supports core routers and networking equipment

When: Friday, September 22, 5:45 a.m. – 6:00 a.m.

Why: Replace battery backup units

Although no service interruption is expected, the potential impact of a down core router could affect the campus network.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty, staff and students

What:  Planned downtime for the following services:
•    UNCGenie
•    Self-Service Password Reset (SSPR)
•    UNCG Account Provisioning
•    GetMyPin
•    Touchnet Payment Gateway
•    Banner INB
•    Workflow
•    AIMS parking system
•    Financial Aid phone and web chat authentication
•    JIRA
•    Stash
•    Degree Works
•    Oracle Internet Directory
•    UC4/Appworx/Automic
•    Grouper
•    Reporting, including WebFOCUS, against Banner Production
When: Saturday, September 23, 5:00 a.m. – Sunday, September 24, 4:00 p.m.

Why:  Banner System Upgrade

During the maintenance window, intermittent outages may occur for the following:
•    ODS Production (ODSP)
•    Reporting, including WebFOCUS, against ODS Production
Please note that the ODS nightly data refresh will not run on the evening of 9/23/17


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who:  Occupants of the Carmichael building

What: Planned downtime for network services at the Carmichael building

When: Thursday, September 21, 5:30 p.m. to 7:30 p.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Apple has announced that it will officially release macOS High Sierra, 10.13, on September 25, 2017. Information Technology Services (ITS), in collaboration with the Mac Advisory Committee, is currently evaluating High Sierra for on-campus use. This includes testing its compatibility with enterprise applications and UNCG standard hardware and network configurations.

All Mac users are advised to wait a minimum of 30 days before updating to High Sierra, to allow time for the evaluation to be complete. Updating earlier may result in complications and affect the level of support that can be provided by ITS and distributed technical staff.

At this time all Mac systems should be running the latest version of Sierra, currently 10.12.6.  To check the version of macOS on your system go to the Apple menu and select About This Mac.  If the system is not running 10.12.6, please go to the App Store and update your system.  Having your system up to date will help when it is time for the upgrade to High Sierra. Please visit Apple’s website for hardware requirements necessary to support Sierra and High Sierra.

You can continue to find new information about High Sierra, and other Mac related information on The Mac Support Hub.  Updates will be posted as information becomes available.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.