Technology News

Information Technology Services

Who: Students, faculty, and staff

What: Planned network downtime for multiple buildings (see list of affected buildings)

When: Thursday, May 30, 5:00 a.m. – 7:30 a.m.

Why: ITS will perform network maintenance in multiple buildings.  Wired, wireless, and VoIP connectivity will be down or intermittent during the maintenance window.

List of affected buildings:

1100 West Market Street
119 McIver Street
127 McIver Street
326 Tate Street
996 Spring Garden Street
Campus Supply Store
Carter Child Care Center
Cone Hall
Curry Building
Family Research Center
Gatewood Studio Art Center
Graham Building
Grogan Hall
Guilford Hall
Mary Foust Hall
McIver Street Parking Deck
McNutt Building
MHRA
Music Building
North Drive Child Care Center
Oakland Ave Parking Deck
Reynolds Hall
Sink Building
Steam Plant
University Graphics and Print
Weatherspoon Art Museum

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update (Resolved): 5/22/2019, 1:15 p.m.

The issue affecting Degree Works is resolved.  The problem occurred between 11:10 a.m. and 12:25 p.m. and prevented users from accesssing Degree Works.

We apologize for any inconvenience caused by this issue.

If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Original post: 5/22/2019, 12:13 p.m.)

Information Technology Services (ITS) is aware of an issue affecting access to Degree Works.

ITS is working to resolve the problem as soon as possible.

This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

 

 

Update (Resolved): 5/22/19, 9:50 a.m.

Information Technology Services (ITS) is aware of an issue that affected Banner 9, UNCGenie, WebFOCUS, and Banner INB logins from approximately 2:15 a.m. until 9:50 a.m.

ITS confirms that these services are now functioning normally.

ITS apologizes for any inconvenience caused by this issue, and will continue to monitor the situation.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 5/22/2019, 8:14 a.m.}

An issue affecting Banner 9, UNCGenie, and Banner INB is preventing logins to those applications.

ITS is working to resolve the problem as quickly as possible. This article will be updated with more information as it becomes available.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edudu.

 


{Original post: 5/22/2019, 6:45 a.m.}

Information Technology Services (ITS) is aware of an issue affecting Banner.

Login to some Banner applications are unavailable.

This is affecting new logins to multiple Banner applications.

This article will be updated with more information as it becomes available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: All faculty, staff, and students who use campus network services

What: Campus network maintenance; no downtime is expected

When: Friday, May 24, 2019, 5:30 a.m. – 7:30 a.m.

Why: Network maintenance will be performed during this time. We do not anticipate an outage but there may be intermittent interruptions to network connectivity during the maintenance window.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Faculty, staff, and students with computers running Windows 7

What: Microsoft releases critical patch for Windows 7

On May 14, 2019, Microsoft released a critical update for Windows 7 to address a severe vulnerability in the Windows 7 operating system. ITS is changing the normal patching schedule for campus computing to address this vulnerability.

UNCG-owned computers: Monday, May 20, 5:30 p.m. is the deadline for this month’s installation (rather than May 24, the normal deadline.) The update will be installed automatically upon powering up your computer if it is not installed before this date. If you have a UNCG computer at home, please connect it to the GCN using the VPN so that it can update.

ITS-hosted servers: This vulnerability also affects Windows Server 2008 and 2008R2. The normal patching schedule for servers hosted by ITS is also being modified to quickly protect UNCG computing infrastructure from this vulnerability.

Patching schedule:

  • Development servers – May 17, 2:30 a.m. – 5:30 a.m.
  • Validation servers – May 20, 12:01a.m. – 8:00 a.m.
  • Production servers – May 21 and May 22, 1:00 a.m.- 8:30 a.m.

Personal computers: This vulnerability affects all installations of Windows 7. If you still have a personal Windows 7 computer, you should patch it immediately or upgrade it to Windows 10.

NOTE: Modern operating systems, such as Windows 10 and Server 2016, are not affected by this vulnerability.


For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.