ITS News

Information Technology Services

Who: Students, faculty, and staff who record Zoom meetings

What: Deletion of all UNGG Zoom cloud recordings created prior to September 1, 2020

When: Friday, December 11, 2020

Due to an unanticipated number of Zoom meetings, UNCG is close to exceeding our allotted Zoom cloud storage. Consequently, Information Technology Services (ITS) will delete all Zoom cloud recordings that were created prior to September 1, 2020. The deletion will occur on Friday, December 11, 2020, and will ensure that Zoom cloud storage remains available for all UNCG users. Users that need to keep any cloud recordings that were made prior to September 1, 2020, should take the required steps to download these recordings prior to their deletion on December 11, 2020.

ITS also asks that anyone with Zoom cloud recordings made on or after September 1, 2020 download and delete those recordings at the semester’s end. Recordings can be stored locally and/or moved into another cloud storage platform for sharing purposes. Visit Managing Cloud Recordings for additional information about downloading and storing recordings.

In preparation for the Spring 2021 semester, all instructors who plan to use the Zoom-Canvas integration to schedule and record meetings should enable Panopto Video in their course before hosting any Zoom meetings. This setting ensures that all Zoom cloud recordings for class meetings are automatically transferred to Panopto.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

A new version of the qualitative data-analysis software ATLAS.ti is now available to eligible UNCG users.* There are significant changes in the new version, ATLAS.ti 9, including:

  • License management changes that allow users to use the software without being connected to the UNCG network.
  • Multiple ways to download and/access the software (including access via MyCloud Student Desktop). 

Eligible UNCG users can learn more at ATLAS.ti @ UNCG (login required).

*ATLAS.ti is licensed at UNCG for academic teaching and research only and is restricted to faculty, research staff, and students.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

From Monday, November 30, 2020, until Saturday, December 5, 2020, during final exams, the ITS Service Desk will extend service hours as follows:

  • Monday – Friday: 7:00 a.m. – midnight
  • Saturday: 7:00 a.m. – 7:00 p.m.

During these hours, clients can reach 6-TECH by phone, email, chat, or opening a ticket via Fix It.

Outside of the hours of operation, clients can leave a message, send an email, or open a ticket. Client needs will be addressed during the next open shift.

Who: Faculty, advisors, and students

What: Planned downtime for DegreeWorks 

When: Thursday, December 3, 2020, 5:00 p.m. through Sunday, December 6, 2020, 10:00 p.m.

Why: Upgrade of the DegreeWorks software

During the maintenance window, DegreeWorks will be unavailable.

Thank you for your patience as we perform this necessary upgrade.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email

Who: Faculty and staff

What: Upgrade of Microsoft Edge Browser on Windows GCN computers

When: November 2020 Patch Cycle

ITS will update the Microsoft Edge Browser to the new Chromium-based version as part of November’s Windows patch cycle on all Windows GCN computers. The update to Edge will appear with other application updates in Application Catalog.

See the Microsoft website for more information on the new Microsoft Edge.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email