ITS News

Information Technology Services

All ITS-managed services have been restored. However, some third-party services are still experiencing issues.

*The 6-TECH systems status page will report the all-clear when all services, including vendor-managed services, are restored. 


{Original post: 6/10/2021, 8:49 a.m.}

Information Technology Services (ITS) is aware of log-in issues with the following services that use UNCG’s Shibboleth Authentication service:

  • Box
  • Amazon Punchout inside SpartanMart (formerly eMarketplace)
  • SpartanCard Online
  • Merlin – Digital Asset Management Library

ITS is actively troubleshooting the issues with the service owners and will post updates on the 6TECH status page.

If you have questions or need assistance, contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Follow the 6TECH status page to get real-time UNCG ITS system updates! 

Who: Faculty, staff, and students

What: Replacement of Shibboleth certificate

When: Thursday, June 10, 2021, 6:00 a.m.

On June 13, 2021, UNCG’s Shibboleth certificate used with single sign-on (SSO) services is expiring. To ensure a smooth transition, Information Technology Services (ITS) will replace the certificate on Thursday, June 10, at 6:00 a.m.

While most services will transition to the new certificate without interruption, some may be impacted until they are updated. Services that may be impacted include:

  • Box
  • Libproxy
  • Artemis
  • UNCGOnline
  • StarFish
  • parkingpermits.uncg.edu
  • Amazon (via Purchasing)
  • BenefitFocus

ITS is contacting UNCG administrators of affected services to assist them with the update.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

On Wednesday, June 30, 2021, MeetMe and toll-free conference telephone services will be discontinued. These older services are giving way to cost-saving, modernized technologies like Zoom, Meet, and MS Teams that allow the UNCG community to conference with practically anyone anywhere. 

For information about Zoom, Meet, and MS Teams, visit our 6-TECH Knowledge Base at 6tech.uncg.edu.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Faculty and staff with computers running GCN Windows 10

What: Installation of the Windows 10 20H2 update

When:

  • Available to install via AppCat on Thursday, May 20, 2020
  • Deadline to install is Wednesday, September 8, 2021, 5:30 p.m. (earlier installation via Application Catalog is recommended).

Microsoft releases major updates to Windows 10 every spring and fall. The 20H2 Update will be released to campus on May 20, with an installation deadline of September 8, 2021.

Required Action: Client action is recommended but not required.

Information Technology Services (ITS) recommends installing the update early, so that you can control when reboots and start-up delays occur.

If Windows 10 20H2 is not installed by September 8, 2021, the update will run automatically at 5:30 p.m. on that day. If your computer is powered off at that time, the update will install the next time the computer starts.

Computers already running Windows 10 20H2 will not be affected. To determine which version of Windows you have, follow these instructions. The version number will display in Windows specifications.

Client Action Recommended

Run the update before September 8. That way, you will not be interrupted by an automatic installation.

Feature updates take approximately 30-45 minutes on average, longer than traditional Windows updates. ITS recommends beginning the update when you are not working, such as at the end of the workday.

If Windows 10 20H2 is not installed by September 8, the update will run automatically at 5:30 p.m. on that day. If your computer is powered off at that time, the update will install the next time the computer starts.

Note:  If you run the update early, you will be prompted to restart your computer (it will not restart automatically). You can postpone the restart until a time convenient for you.

Follow these instructions to run the Feature Update:

  1. Open the Application Catalog using the shortcut on your desktop.
  2. Click Updates in the left pane.
  3. Click Feature Update to Windows 10 (business editions), version  20H2, en-us x64.

  4. Click Install.
  5. Read the prompt, and click Install.

What if the update fails? If the update fails, your computer should revert to the previous version of Windows 10. If the update fails or your computer fails to revert, please contact 6-TECH. An ITS technician will assist you.


For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Faculty, staff, and students

What: Planned downtime for the UNCG campus network

When: Wednesday, May 12, 2021, between 5:30 a.m. and 7:30 a.m.

Why: Data center maintenance

During the maintenance window, major campus network-related services will be intermittently unavailable.

ITS appreciates your patience as we perform this necessary maintenance.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.