Technology News

Information Technology Services

Update: 11/21/2017 5:45 p.m.

The issue with WebEx sessions started from Canvas has been resolved.

ITS apologizes for any inconvenience caused by this issue and will continue to monitor the situation.

If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original Post: 11/21/17 5:05 .pm.}

ITS is aware of an issue affecting WebEx sessions run via Canvas (using the CirQlive service). Users who try to launch Training Center sessions will encounter an error message: 

“Error joining conference: WebEx Error in training.CreateTrainingSession: #110031; The supportShareWebContent is not supported.” 

Users have two options to work around this issue:

  1. Continue to use the WebEx tool in Canvas, and run sessions using Meeting Center instead of Training Center. This will allow easier access for students but Training Center features will not be available.
  2. Instructors / Hosts may log in at http://webex-facstaff.uncg.edu and create sessions manually in Training Center. The link to this session may then be posted / sent via Canvas or other means to ensure that students can join. This workaround is more labor-intensive but allows users to use Training Center features

ITS will update this article with more information as it becomes available.

We apologize for any inconvenience this problem may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Information Technology Services (ITS) is aware of an issue that affected network access for some on-campus users between 1:50 and 3:15PM this afternoon.

The issue coincided with scheduled maintenance and has been resolved.

ITS apologizes for any inconvenience caused by this issue. If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty, staff and students who use UNCG’s two-factor authentication (2FA) system and Duo Mobile

What: New Duo Mobile feature “Security Checkup” is enabled for UNCG 2FA users

When: Thursday, November 16


Duo Mobile, the application used with UNCG’s two-factor authentication (2FA) system, has recently added a new feature: Security Checkup. This feature helps you maintain good cyber hygiene by checking certain attributes of your mobile device.

What does Security Checkup do?

It provides information about potential issues with your device’s security. You are not required to take action on the information it provides; however Informational Technology Services (ITS) recommends that you review any notifications you receive and consider following the suggestions for maintaining and improving the security of your device and identity.

  1. Security Checkup checks certain security-related attributes of your mobile device.
  2. If an issue is detected with an attribute, the Duo Mobile application sends you a notification about it.
  3. If you choose Fix Now, the application will open Security Checkup and provide suggestions on how to resolve the issue (selecting Fix Now doesn’t automatically resolve the issue).

Which device attributes are checked by Security Checkup?

The group of attributes checked depends on your device’s operating system:

Android

  • OS is up to date
  • Duo Mobile app is up to date
  • Full Disk Encryption is enabled
  • Screen Lock is enabled
  • Device is not rooted
  • Passes Google SafetyNet Attestation
  • Fingerprint is enabled

iOS

  • OS is up to date
  • Duo Mobile app is up to data
  • Screen Lock is enabled
  • Device is not jailbroken
  • Touch ID or Face ID is enabled

Where can I view the Security Checkup feature?

Open the Duo Mobile application on your device, click on the Settings menu icon in upper right corner, and then click Security Checkup.

Additional information


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who:  Occupants of the Elliott University Center

What: Planned downtime for network services at the Elliott University Center

When: Wednesday, November 22, 6:00 p.m. to 12:00 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

UPDATE 11/15/2017 6:35 p.m.

Google reported that the problem with Google Docs was resolved as of ~5:35 p.m. and the service should be functioning normally now.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


{Original post: 11/15/2017 4:35 p.m.}

Google is reporting an issue with Google Docs that is limiting access for some users.  The issue, which began approximately 3:45 pm EST, is acknowledged on the G Suite status page.

Information Technology Services (ITS) apologizes for the inconvenience and will update this article as more information becomes available or when the problem is resolved.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.