UNCG ITS News

Information Technology Services

It’s that time of year again! We’re all decked out and wrapped up for some holiday cheer when scam artists come out to prey on the generosity of good-hearted people who are just trying to be in the holiday mood. Fake charities, malicious websites, and phishing emails are all part of their repertoire. 

Here are a few examples to watch out for:

Fake Charities: We like to help those in need and we shouldn’t stop just because grinches are out there trying to bring us down! Consider giving to charities you are personally familiar with or that benefit your local communities. Do some homework before you give to charities you have never heard about. The Better Business Bureau’s (BBB) Wise Giving Alliance, Charity Navigator, Charity Watch, and GuideStar can help guide your giving.

Delivery Scams: Be skeptical if you receive a text or an email about difficulty delivering a package. Many of those messages are phishing attempts that lead to websites that steal your credentials or try to install malicious software on your devices. Keep an eye out for common scams with the BBB Scam Tracker

Safe Shopping: Many scams are crafted to steal your money or credit card information.  How can you shop safely?

  • Buy from only reputable, online sites.
  • Don’t click on enticing shopping links you receive in emails, especially if urgent action is required or if the price seems too good to be true (because it probably is).
  • Use credit cards, which often come with more consumer protections, rather than debit cards.
  • Never give your Social Security or driver’s license numbers to buy goods or services. If you feel like an agent is asking for too much information, go with your gut and stop the sale.
  • Shop local! Be it a big-box store or the boutique on the corner, it’s safer to shop in person. Besides, local, brick-and-mortar small businesses rely on our business. 

If you think you or someone you know might have been scammed or contacted by a scammer, report it to the Attorney General’s Consumer Protection Division by calling 1-877-5-NO-SCAM or by filing a complaint online at www.ncdoj.gov.

For more information:

Who: Students, Faculty, and Staff

What: Banner ERP and ERP applications resume normal operations

When: Tuesday, November 22, 2022, at noon

Why: Banner applications and Oracle databases were successfully migrated to a new cloud environment over the weekend

Key users in each department verified the applications have access and connectivity to the new cloud environment. Some important but non-critical issues remain, and the migration team is working to resolve them as soon as possible.

For information about this and other IT projects, see ITS’s Technology Initiatives website.

If you have questions need to report any post-migration issues or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 


{Original Post 11/11/2022}

Who: Students, faculty, and staff

What: Planned downtime for Banner and associated applications, including UNCGenie, Schedule Hero, and Degree Works

When: Friday, November 18, 2022, 5:00 p.m. until Tuesday, November 22, 2022, noon

Why: Banner applications and Oracle databases are being migrated to a new cloud environment 

The following services will not be available:

  • UNCGenie 
    • Student functions
      • Including course registration, transcript requests, advising information, financial aid details and document uploads, billing/payment, changes to majors/minors, and updates to contact information. 
    • Faculty and staff functions
      • including advising tools, course/classroom scheduling, overrides/exceptions/approvals for course registration, transfer articulation, new transcript requests, viewing/lifting holds, changes to majors/minors, and HR functions. 
      • All staff functions will be unavailable.
  • Reporting
    • All reporting for Banner/ODS will be unavailable.
  • DegreeWorks 
    • including progress toward a degree and “What If” reports.
  • Schedule Hero 
    • including Fall and Spring course schedules, new registrations, and changes to existing schedules.
  • CAT and CIM (online course catalog)
    • including new/amended course and curriculum updates.
  •  

This final migration is scheduled to take place during the weekend of Friday, November 18, 2022, outside of business hours to minimize operational impact. However, there will be downtime during the business day on Monday, November 21, 2022, for post-migration testing. Key users in each department will test the environment after the migration to confirm access and connectivity to the new cloud environment.

On November 22nd, 2022 at noon, the new Banner Cloud environment will begin normal operations.

For information about this and other IT projects, see ITS’s Technology Initiatives website.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

UNCG is moving to Microsoft 365 as the single destination for file storage and collaboration tools currently provided by Google Workspace, Box, and Zoom.

Information Technology Services (ITS) invites all students, faculty, and staff to participate in a survey about how collaborative tools are used at UNCG. The survey consists of about 20 questions and will take no longer than 15 minutes to complete. 

This is an opportunity to share your thoughts about the transition and provide insight that allows ITS to better support the University community during the migration. Your feedback is valuable whether you use campus technology a little or a lot.

You can access the Microsoft 365 Collaboration Survey from now until Friday, December 2, 2022

What we learn is critical to the success of this initiative and your participation is greatly appreciated. 

See the Technology Initiatives website for more information about this and other ITS initiatives.


If you have questions or need technical assistance contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


On November 9, 2022, between approximately 7:40 a.m. and 10:20 a.m., there was an issue that affected inbound and outbound phone calls on campus.

Phone service has been restored and ITS will continue to monitor the service.

If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Posted 11/9/22 at 10:10 a.m.}

On November 9, 2022, at approximately 7:40 a.m., there was an issue that affected inbound and outbound phone calls on campus. 

ITS teams and the vendor are still investigating the issue. ITS will continue to monitor the service and will provide updates as they become available.

If you continue to experience problems with this issue, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Original Post 11/9/22 at 8:11 a.m.}

Information Technology Services (ITS) is aware of and investigating an issue that affects inbound and outbound phone calls for the campus. 

This article will be updated with more information as it becomes available.

Please check the 6-TECH status page for updates.

Apple has announced macOS Ventura 13.0 was released in late October 2022. Information Technology Services (ITS) and the Mac Advisory Committee are evaluating the new operating system’s (OS) compatibility with UNCG enterprise applications and network configurations.

ITS support will not be available for macOS Ventura 13.0 until the evaluation is complete.

Visit macOS Ventura features page to view the changes and enhancements. There are new minimum requirements for a system to run the new OS. These requirements are listed toward the bottom of the preview page.


For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.