Technology News

Information Technology Services

Who: Occupants of the Eberhart Building

What: Planned downtime for network services at the Eberhart Building

When: Friday, May 18, 3:00 a.m. to 6:00 a.m.

Why: Upgrade to network electrical support equipment.

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty, staff and students

What: Planned downtime for internet service on campus

When: Saturday, May 19, 5:30 a.m. to 7:30 a.m.

Why: Scheduled maintenance of network equipment

During the maintenance window, there will be intermittent connectivity.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

Who: Students, faculty and staff who use UNCG network drives, such as S drive (home directories), N drive (departmental space) and Special Volumes

What: Discontinuation of UNCG network file space. New storage offerings will be made available and migration plans for departmental storage will be put in place as needed.

When: By December 14, 2018

Why: UNCG cloud storage services (Box and Google Drive) provide more robust collaboration features, mobility, and unlimited storage. Box and Google Drive have been available to students, faculty and staff since 2016. Transitioning to cloud storage keeps UNCG current with ever evolving technologies. Box and Google drive allows you to access data from any device, anywhere.


Further Details

Some applications are not yet compatible with cloud storage, and ITS has plans to help bridge the gap.

Students and Faculty: A new academic storage offering will be available Summer 2018. This service will provide faculty and students file space for individuals and groups in support of teaching and research that requires network storage. ITS will assist in migrating individual home directories (S drive) and departmental network storage (N drive) as needed.

Staff: ITS will work with non-academic departments to develop migration plans, including identification of use cases that require network storage. There will be migration volumes to help ease the transition to cloud-based storage for departments where necessary. This storage service will be available late Spring 2018, and will have a cost beginning in 2019.

Next Steps: We appreciate the continued collaboration in support of storage services that are economical, feature-rich, and meet the mobility needs required by students, faculty and staff.  ITS will work with DTCs and DTSs to develop migration plans as needed.

Additional details can be found here:

Who: Users of Canvas

What: Brief downtime of Canvas

When: Friday, May 18, 4:00 a.m.- 4:30 a.m. EDT (downtime will last for 10 minutes during this maintenance window)

Instructure (the vendor for Canvas) will be performing a brief maintenance event on UNCG’s Canvas instance on Friday, May 18. They anticipate the event will last for 10 minutes and occur during the 30 minute interval between 4:00 a.m. EDT and 4:30 a.m. EDT. Users will NOT be able to access Canvas while the 10 minute event is underway.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

Who: Faculty, staff and students

What: Planned downtime for the following services:

  • UNCGenie
  • Self-Service
  • Password Reset (SSPR)UNCG Account Provisioning
  • GetMyPin
  • Banner INB
  • Banner 9 Admin
  • Workflow
  • Document Management (BDM)
  • Degree Works
  • UC4/Application Manager
  • Argos reporting from Banner
  • WebFOCUS reporting from Banner

Some services will be restored prior to 5:00 pm with intermittent interruptions during the migration process.

From Saturday, May 12, 2018, 5:00 pm (end of the BANPRD event), through Sunday, May 13, 2018, 9:00 pm,
intermittent outages may occur for the following:

  • ODS Production (ODSP)
  • Reporting, including WebFOCUS, against ODS Production

Please note that the ODS nightly data refresh will not run on the evening of May 12.

When:

  • Saturday, May 12, 6:00 am – 5:00 pm (all listed services, except ODSP)
  • Saturday, May 12, 5:00 pm. through Sunday, May 13, 9:00 pm (ODSP only – intermittent outages)

Why:  Banner Database being migrated to a new server

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.