ITS News

Information Technology Services

Update (Resolved): 9/12/19, 4:50 p.m.

On September 12, 2019, between approximately noon and 4:00 p.m., there was an issue that prevented many users from logging into Box. Box reports that the problem is resolved for the vast majority of affected services. ITS will continue to monitor the service.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 9/12/2019, 4:25 p.m.}

As of 4:25 p.m., Box is still working to fix the issue affecting their services. ITS continues to monitor the situation and will update this news article with more information as it becomes available.

Visit the Box status page for more information on this outage.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Update: 9/12/2019, 2:35 p.m.}

As of 2:35 p.m., though the disruption at UNCG appears to be resolved, Box reports they are still investigating the issue affecting their services and are working to fix the problem as quickly as possible. See Box status for further information.

ITS will update this news article with more information as it becomes available or when the issue is resolved.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.


{Original post, 9/12/2019, 12:27 p.m.}

Box has reported that users are unable to connect to their services. The issue began at approximately 12:05 p.m.  Box is working to restore services as soon as possible.

Information Technology Services (ITS) will continue to monitor the situation and update this news article with more information as it becomes available.

Visit the Box status page for more information on this outage.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Faculty and staff with Windows computers on the GCN

What: Enabling off-campus Windows updates for faculty/staff

When: Wednesday, September 11, 2019

On Wednesday, September 11, ITS will enable a feature that allows ITS to offer select software installs from AppCat while computers are not on campus. This feature helps ensure that UNCG’s Windows computers are patched and secure.

To enable the new off-campus installation feature, computers must be checked in on UNCG’s network. To perform this check-in, activate the VPN and leave it running for 30 minutes.

Additional communication regarding which applications will be available for installation while off campus is forthcoming.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

As we welcome members of our UNC Wilmington family and mourn the devastation in The Bahamas, our hearts go out to all of those affected by Hurricane Dorian. It is at times like these when we all feel the need to roll up our sleeves and do something, anything, to help our neighbors and communities—and we want to do it now.

Donating money is the fastest way to help in times of crisis. But, sadly, fraudsters can take advantage of our urgency to help. Fake charities are one of the scams we covered on our Nasty 9 list. Below are some red flags that you should keep in mind to make sure that your gifts will get to those in need, not thieves.

Consider donating to another organization if:

You don’t recognize the name of the charity.
Never heard of them?  Be skeptical. Legit-looking emails, letters, websites, are relatively easy to create. Investigate the charity by doing a simple internet search, or checking organizations that monitor charities, such as  BBB Wise Giving Alliance, Charity Navigator, CharityWatch, and/or GuideStar.

You feel pressured to give.
Real charities don’t pressure donors to make donations, nor will they make you feel selfish or guilty.

They thank you for a previous donation that you’ve never made. 
Scammers rely on shaky memories and try to fake their way into your good graces by pretending to already know you to get you to give money with minimal questions asked.

Only certain kinds of payment are accepted, or forms of payment that make no sense are requested
Be wary of demands for cash-only,  prepaid gift cards, or checks made out to an individual, not the charity. Most legitimate charities take credit card transactions and all take checks made out to the organization. Give money in ways that are trackable, and always demand a receipt with the charity’s information on it.

Donations are tied to sweepstakes winnings. 
This practice is illegal, and should be reported to your state’s Office of the Attorney General consumer hotline.

#DonateWithCare

Due to unforeseen technical challenges, the MyCloud maintenance work that was scheduled for Saturday, August 31 was not finished.

On Sunday September 1, 2019, 5:00 a.m. – 9:00 a.m., ITS will complete the work.

The Student Desktop in MyCloud will not be available during this time.

ITS apologizes for any inconvenience.


Who: Users of the Student Desktop in MyCloud

What: MyCloud maintenance

When: Saturday, August 31, 2019, 5:00 a.m. – 9:00 a.m.

Why: Maintenance of the hosting environment

The Student Desktop in MyCloud will not be available during this time.

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

An update to address a high-risk vulnerability has been released for all iOS devices.  The vulnerability could allow an attacker to install programs; view, change, or delete data; or create new accounts with full user rights. This applies to systems with iOS versions prior to 12.4.1.

Apple-device owners should apply the Apple-provided patches immediately.

As with any computing device, do not download, accept, or execute files from untrusted or unknown sources. Be careful surfing the web. Do not visit untrusted websites or follow the links provided by spam, phishing emails, or other untrusted sources.

For more information about the vulnerability, visit The Center for Internet Security’s advisory.