Planned Downtime for UNCGenie, Password Resets, and Multiple Banner Related Services | Saturday, October 1 through Sunday, October 2

Posted on Friday, September 9th, 2016 by ITS Communications under Scheduled Maintenance.

Who: Faculty, staff and students

What: Planned downtime for multiple services:

  • UNCGenie
  • Self Service Password Reset (SSPR)
  • Computer Account Creation and Account Status
  • GetMyPin
  • GetMyID
  • Banner INB
  • Degree Works
  • Workflow
  • Banner security app
  • Automic Application Manager (“UC4”)
  • Banner eProcurement
  • SciQuest – e-Marketplace
  • Nolijweb
  • WebFOCUS reporting against Banner Production

During the maintenance window, intermittent outages may occur for the following:

  • ODS Production (ODSP)
  • WebFOCUS reporting against ODS Production and other data sources

Other major ITS services will continue to be available, including Canvas, iSpartan (Google apps, e.g. Gmail, Drive, Calendar), Box, WebEx, and Office 365.

When: Saturday, October 1, 5:00 a.m. until Sunday, October 2, 6:00 p.m.

Why: Information Technology Services (ITS) will implement multiple upgrades to Banner modules

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Voice Conference Errors in WebEx Training Center

Posted on Tuesday, September 27th, 2016 by ITS Communications under Service Disruption.

ITS is aware of an ongoing issue with WebEx Training Center where any attempt to use the audio/voice conference feature, results in an error message. This error affects all users.

 

image of WebEx Training Center error. Error reads The meeting service is temporarily unavailable. Please try again later.

 

The problem began the evening of Sunday, September 25th. ITS is working with Cisco to resolve the issue.

Until the issue is resolved, ITS recommends using WebEx Meeting Center instead of WebEx Training Center; the audio conference feature for Meeting Center is not affected by this issue.

Information Technology Services (ITS) apologizes for the inconvenience and will update this article as more information becomes available or when the problem is resolved.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Planned Downtime for Network Services in Forney Building | Friday, September 23 | 6:30 pm – 11:30 pm

Posted on Thursday, September 22nd, 2016 by ITS Communications under Scheduled Maintenance.

Who: Forney Building occupants

What: Planned downtime for network services in the Forney Building

When: Friday, September 23, 6:30 pm – 11:30 pm.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Planned Downtime for Wireless Network & Aruba Remote Access Service | Thursday, October 6 | 4:30am – 7:30am

Posted on Thursday, September 22nd, 2016 by ITS Communications under Scheduled Maintenance.

Who: Anyone who uses the wireless network at the UNCG and JSNN campuses.  Also users of Aruba Remote Access Devices.

What: Planned downtime for the following services:

  • wireless network access for UNCG and JSNN campuses
  • Aruba Remote Access service

When: Thursday, October 6, 4:30 a.m. – 7:30 a.m.

Downtime is expected to be ~5-10 minutes at some point during the maintenance window.  Aruba Remote Access devices will undergo a software update and reboot.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Microsoft Transitioning Mac Office to 64-bit Version

Posted on Tuesday, September 20th, 2016 by ITS Communications under Service Enhancements.

Microsoft is transitioning from offering a 32-bit version of Mac Office to offering only a 64-bit version. On August 22, Microsoft released an update that upgrades Office 2016 for Mac from 32-bit to 64-bit. (You can read more about the move to a 64-bit version in the Office developer blog.)

What does this change mean for me?

  • If you use Office 2016 for Mac and don’t use any add-ins, you should be unaffected by this change.
  • If you use add-ins in Office 2016 for Mac, you may experience compatibility issues and need to update add-ins to 64-bit.
  • If your system has already been updated to 64-bit and you need to revert back to 32-bit, there is a 32-bit installer that will help you to do that. If you need assistance with this, please contact 6-TECH (see contact information below).

However, if you do revert to 32-bit, please be aware that you may continue to get update reminders each month to upgrade to 64-bit.

Additional technical information can be found at these links:

If you experience a problem with Office 2016 for Mac after the update to 64-bit, or if you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

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Planned Downtime for cPanel Websites | Friday, September 23 | 5:30am – 7:30am

Posted on Tuesday, September 20th, 2016 by ITS Communications under Scheduled Maintenance.

Who: Users of self-service web-hosting (cPanel)

What: Planned downtime for cPanel websites

When: Friday, September 23, 5:30 a.m – 7:30 a.m.

Why: Application upgrades and patches

For more information, contact 6-TECH at 256-TECH (8324) or 6-TECH@uncg.edu.

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