Technology News

Information Technology Services

UNCG WebEx is scheduled to receive a routine update from the vendor, Cisco. As part of this update, the service will begin prompting users for phone number information upon login. However, in testing, this feature is not working as expected, resulting in repeated prompts for phone number information.

In an effort to protect our users from this unexpected behavior, ITS will assign default (non-functional) phone numbers to each WebEx user. Users who have already provided their own phone numbers in their own WebEx account preferences will not be overwritten. This action will suppress the unwanted prompts for phone number information.

This action should result in no functional difference to the existing UNCG WebEx experience. The phone numbers (or lack of a real phone number) in a user’s WebEx user profile do not affect the user’s permissions or ability to use the service in any way. Users who wish to replace the default phone information with their actual phone number may still do so in their user profile.

The WebEx update will take place at the following times:

  • For faculty and staff: overnight Thursday, June 22 – Friday, June 23
  • For students: overnight Thursday, June 29 – Friday, June 30

The default phone information will be put in place prior to each update window.


If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update: 6/23/2017, 8:30 a.m.

All problems related to the maintenance work on Wednesday have been resolved and services are operating normally.

ITS apologizes for any inconvenience caused by this issue.

If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


(Update: 6/22/2017, 9:02 a.m.)

ITS continues to work on a few remaining issues resulting from yesterday’s maintenance work.

Login service for VPN and Proteus services were resolved yesterday.

This news article will be updated as more information is available or the problem is resolved.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


(Update: 6/21/2017, 12:10 p.m.)

At this time, most services have been returned to normal operation. Two services are still being remedied:

  • VPN
  • Proteus

We will provide further updates when they are available.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


 (Original post 6/21/17, 11:01 a.m.)

Information Technology Services (ITS) is aware of an issue affecting multiple campus services, including:

  • Pharos printing
  • VPN
  • Proteus
  • Remedy
  • Web applications written in ASP.net 3.5

The issue began at approximately 7 a.m. following a planned change. ITS has investigated the issue and is currently testing a fix to resolve the problem.

This news article will be updated as soon as more information is available or the problem is resolved.

ITS apologizes for any inconvenience caused by this issue.

If you have questions or continue to experience problems, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty, staff, and students

What: Maintenance on data center firewall; brief downtime for most campus network services

When: Saturday, June 24, 5:30 a.m. – 7:30 a.m.

Information Technology Services (ITS) will perform maintenance on the data center firewall. This will result in a brief outage of campus network services, of no more than 10 minutes, during the maintenance window.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (,8324) or 6-TECH@uncg.edu.

On Monday, June 19, Information Technology Services (ITS) and the Students First office implemented a change to the way staff, faculty, and students access Starfish. Previously, authentication to Starfish was handled via an LTI tool in Canvas. Now, users accessing Starfish via Canvas will be directed to enter their UNCG username and password if they have not recently authenticated using Single Sign On (SSO). Otherwise, you will be automatically signed into Starfish.

To access Starfish via Canvas:

  1. Open your web browser and log into Canvas at canvas.uncg.edu
  2. Click on Account.
  3. Click on Starfish. A new window will open, redirecting you to starfish.uncg.edu. If you have not recently authenticated via SSO, you will need to enter your UNCG username and password
  4. Arrive at your Starfish homepage.

Users may also access Starfish by going directly to starfish.uncg.edu.

Using SSO to authenticate to Starfish allows users to access Starfish outside of Canvas so that both sites may be opened concurrently for maximized student academic tracking. The change was made in response to faculty and staff feedback gathered since the implementation of Canvas at UNCG.

For help accessing Starfish and its various features, please refer to the University’s Starfish website for instructional guides. Direct questions to starfish@uncg.edu.


 

Who: Windows server administrators

What: Maintenance of the Windows server environment

When: Wednesday, June 21, 7:00 a.m. (Due to how this update is disseminated, servers will receive and apply the change at variable times after the 7:00 a.m. start time.)

Why: A new security baseline is being established through group policy for all Windows servers. The new configuration disables weak cryptography to address vulnerabilities in the Secure Sockets Layer (SSL) protocol.

No downtime is expected as a result of this update.


If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.