Information Technology Services

Over the coming months, Information Technology Services (ITS) is converting all legacy secondary accounts to new supported services according to the schedule below.

  • February 19, 2024: Box data will be switched to read-only access. The data stored in these accounts should have already been transferred to a Microsoft Team or a Departmental SharePoint.
    • Any modifications made to Box documents after December 26, 2023, were not synchronized with the new environment. It is necessary to update those documents accordingly.  
  • February 26, 2024: Legacy secondary account usernames and passwords will no longer be able to sign in to Outlook. Follow these instructions to access shared mailboxes. For access issues, contact 6-TECH.
  • March 4, 2024: Only legacy secondary accounts used for email and/or data storage in Box and Google will be disabled. This will not affect shared mailboxes in Outlook. If your account has a broader use case and gets mistakenly disabled, contact 6-TECH to have it reinstated.  

Research accounts are not being modified as a part of this work and will continue to operate as is. However, if files in a legacy secondary account are being used for research without previous indication per Office of Research and Engagement (ORE) guidance, the account owners can reach out to ITS for assistance with getting the files correctly indicated as research. 

If you have questions or need technical assistance, contact 6-TECH at (336) 256-TECH (8324) or [email protected]. 

The planned migration to SSB9 (Genie) on Tuesday, February 20, 2024, has been postponed. We are working with a vendor to troubleshoot an issue with a critical part of the migration. We will announce a new migration date as soon as we resolve this issue.

{Original Post at 12:29 p.m., on Tuesday, January 30, 2024}

Who: Students, faculty, and staff
What: UNCG is upgrading Banner Student, Registration, and Faculty from Self-Service Banner 8 to Self-Service Banner 9 (SSB9).
When: Tuesday, February 20, 2024, 5:30 a.m. – 7:30 a.m. 
Why: Banner module upgrades

On Tuesday, February 20, 2024, Self-Service Banner 9 (SSB9) interfaces will be upgraded with a new look and feel.

See the Technology Initiatives website for more information.

These changes are planned for systems maintenance outside of business hours to minimize disruption. However, there may be some downtime on Tuesday, February 20, 2024, for post-release testing. Key department users will test the environment after the update.

To learn how to navigate the new interfaces see:

If you have questions or need technical assistance, contact 6-TECH at (336) 256-TECH (8324) or
[email protected].

Imagine a tiny square holding a secret message… except sometimes, that message is more “evil villain’s lair” than “hidden treasure.” Quick Response (QR) codes are super handy and can lead you to cool websites, menus, and more. But just like any adventure, there can be traps. 

Be a QR code hero! Follow these tips: 

  • Beware of the Sticker Switcheroo: Look for signs that a real QR code might be covered with a fake one. Think peeling edges, weird bumps, or just that it looks “off.” 
  • Peek Before You Leap: Most QR scanners will let you see the link before you click it. Does the link look suspicious? Does it just give you a random string of letters? Trust your gut and leave it. 
  • Stick to Familiar Faces: Scan codes from official sources that you know and trust. Don’t scan codes in strange places and blindly follow them, especially if they are promising amazing deals or free stuff. As always, if it looks too good to be true, it is. 
  • Restaurant Red Flags: Be wary of QR codes on menus – especially if they aren’t printed directly on them. Scammers can replace them with codes that lead to fake payment sites. Ask a staff member for confirmation before you follow the link. 

Navigate the digital world like a champ. With a little caution, you can unlock QR codes without getting tricked by the bad guys. 



Who: Users of Emma  

What: Vendor-planned downtime for Emma 


  • February 9, 2024, 5:00 p.m. until 11:59 p.m. 
  • February 10 and 11, 2024, 7:00 p.m. until 11:59 p.m.

Why: Marigold, the vendor for Emma, the University’s mass email platform, will be performing maintenance on their system.

During the specified maintenance periods, there may be sporadic delivery issues and delays for users. To mitigate any inconvenience, the vendor has set up a system that will automatically attempt resending messages that fail to deliver, within an hour of the first try.

To avoid disruption, users are advised against scheduling or sending large campaigns during the maintenance windows. 

Between 10:42 a.m. and 2:20 p.m. on Tuesday, January 30, Oracle Cloud Infrastructure (OCI) identified issues intermittently affecting UNCG users of Banner and other databases. OCI reports that the issues are resolved.  

If you are still experiencing problems, please submit a 6-TECH ticket or email [email protected]. You will be contacted during business hours. 

Follow the 6-TECH System Status page for status updates. 

{Original Post at 12:29 p.m., on Tuesday, January 30, 2024}

On Tuesday, January 30, at 10:42 a.m. Information Technology Services (ITS) became aware of issues impacting Oracle Cloud Infrastructure (OCI) services. Oracle has identified the issues and is in the process of applying mitigation steps.

UNCG users may experience intermittent issues with Banner and other databases.

ITS will update this news article as more information becomes available.  

For technical assistance call (336) 256-TECH.  

Follow the 6-TECH System Status page for the status updates.