Technology News

Information Technology Services

Update: 2/22/2017, 9:30 a.m.

ITS has received confirmation that the issue with WebEx access from Canvas is now resolved. We are unaware of any ongoing problems at this time.

We apologize for any inconvenience this issue may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


(Original post: 2/21/17, 9:23 p.m.)

Information Technology Services (ITS) is aware of problems with WebEx access from Canvas. Users are currently unable to load sessions, recordings, and other data from within Canvas. The cause of the problem is unclear. ITS will update this article with more information as it becomes available.

Direct access to WebEx is not affected; users may log in to WebEx to host sessions by visiting http://webex-facstaff.uncg.edu (faculty and staff hosts). Direct meeting links may also be sent to recipients as needed.

We apologize for any inconvenience this problem may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Exciting new developments are on the horizon affecting Adobe Creative Cloud Software and campus-wide printing. These are exemplary ways we can work together to improve services for students, faculty and staff.

Widespread Availability for Adobe Creative Cloud Software

By pooling resources from the Provost, Information Technology Services (ITS), and other departments on campus who were already purchasing their own licensing for Adobe Creative Cloud, UNCG will be able to offer the Creative Cloud suite on all university-owned computers (both Macs and PCs). Faculty and staff will also be able to install the software on a “work-at-home” computer.

This use of resources is not only more cost effective, saving over 80% on standard pricing, it allows us to continue widespread use of this industry-standard software suite for students, faculty and staff.

Adobe Creative Cloud also includes licenses for Acrobat Pro. Restrictions on usage will no longer be enforced after the switch to Creative Cloud.

More information will be made available as plans are finalized. Visit Get Adobe for the latest on Adobe Creative Cloud licensing at UNCG.

Print Anywhere from Most Any Device

Pharos managed print software delivers a robust printing solution that enables location-independent printing from a variety of devices (laptops, tablets and smartphones). Some departments already use Pharos for printing. We are adopting the Pharos solution campus-wide, improving access to printing and printer security for all students, faculty and staff. ITS expects departments to be able to migrate to the new printing environment beginning in April.

 

 

UPDATE: 2/15/17, 9:00 a..m.

ITS has received confirmation that the issue with WebEx access from Canvas is now resolved. We are unaware of any ongoing problems at this time.

We apologize for any inconvenience this issue may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


UPDATE: 2/14/17, 9:00 p.m.

The problems experienced earlier with WebEx access from Canvas appear to be largely resolved at this time.  ITS is still waiting for vendor confirmation that the overall issue has been resolved.  We will update this article when we receive that confirmation.

If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


(Original post: 2/14/17, 6:46 p.m.)

Information Technology Services (ITS) is aware of problems with WebEx access from Canvas. Users are currently unable to load sessions, recordings, and other data from within Canvas. The cause of the problem is unclear, though UNCG is not the only affected user base. ITS will update this article with more information as it becomes available.

Direct access to WebEx is not affected; users may log in to WebEx to host sessions by visiting http://webex-facstaff.uncg.edu (faculty and staff hosts). Direct meeting links may also be sent to recipients as needed.

We apologize for any inconvenience this problem may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update: 2/7, 1:30 p.m.

Canvas has reported that they have fixed the issue that has been experienced with the Canvas Mobile app. Canvas has pushed a new version of the app to the application stores.  Please visit the app store with your mobile device and update your Canvas app to version 3.17.1.


(Original post: 2/3/17, 4:19 p.m.)

Information Technology Services (ITS) is aware of problems with the Canvas Mobile app, preventing users from performing various tasks. It is unclear what the cause is, or how widespread the problems are. ITS will update this article with more information as it becomes available.

If users experience problems, ITS recommends using Canvas via a desktop or laptop computer until the issues are resolved.

We apologize for any inconvenience this problem may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Occupants of Kaplan  Center

What: Planned downtime for network services in Kaplan Center

When: Saturday, February 4, 6:00 a.m. – 7:30 a.m.

Why: Network maintenance

During the maintenance window, there will be intermittent loss of network services — including wired, wireless and VoIP services — in the building.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.