Technology News

Information Technology Services

Who: Users of UNCG Qualtrics surveys

What: Staff, faculty and students will be able to create an unlimited number of Qualtrics surveys.

When: Beginning Friday, March 17, 2017

Previously, students were limited to five surveys in UNCG’s Qualtrics service. Information Technology Services (ITS) is removing survey count limits on all faculty, staff and student accounts.

Learn more about Qualtrics at Qualtrics @ UNCG.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update: 3/17/2017, 8:15 a.m.

Yesterday’s Webex login problems were resolved by approximately 8 p.m. last night. We are unaware of any ongoing problems at this time.

We apologize for any inconvenience this issue may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.


(Original post: 3/16/2017, 4:46 p.m.)

Information Technology Services (ITS) is aware of some intermittent problems with access to WebEx. Users who attempt to log in with their UNCG account at http://webex-facstaff.uncg.edu are occasionally being shown the error message “Invalid SAML assertion.”

The vast majority of problems have been solved by:

  1. Logging out of all UNCG services (iSpartan, Canvas, Box, etc.)
  2. Clearing the browser’s cache and cookies
  3. Closing all browser windows and exiting the browser entirely
  4. Restarting the computer

ITS is still investigating the root cause of problems that are not fixed by taking the above steps. ITS will update this article with more information as it becomes available.

We apologize for any inconvenience this problem may have caused. If you have questions or need assistance, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Faculty, staff, and students who use the wireless network at the UNCG and JSNN campuses.

What: Planned downtime for the wireless network access for UNCG and JSNN campuses.

When: Friday, March 24, 5:30 a.m. – 7:30 a.m.

Downtime is expected to be ~15-30 minutes at some point during the maintenance window.

If you have questions, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Who: Students, faculty and staff who log into applications connected to Shibboleth (UNCG’s Single sign-on) authentication services (see list of services below).

What: Planned downtime of Shibboleth authentication services.  Affected services affected include:

  • Google Apps (e.g. Gmail, Hangouts, Calendar, Drive)
  • Canvas
  • Box
  • Office 365
  • SpartanCard Online
  • WebEx
  • Qualtrics

When: Thursday, March 16, 5:00 a.m. – 7:30 a.m.

Why: Shibboleth upgrade.

There will be a brief downtime during the maintenance window when the server is restarted. Users may have to log in again once services are restarted.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

 

 

6-TECH logoOn March 20, the new 6-TECH Service Center (formerly, the Technology Support Center) will relocate from Forney to the lobby of the McNutt Building. The McNutt Building is located at 611 Forest Street, behind the MHRA Building. View this Campus Map (PDF: requires a reader such as Adobe Readerfor directions.

The 6-TECH Service Center will continue to offer laptop walk-in support, including a 48-hour laptop loaner program. Visit the 6-TECH Service Center web page for service details and hours of operation.