ITS News

Information Technology Services

Who: Faculty and staff What: Upgrade Box desktop applications When: Before Tuesday, March 31, 2020 Why: On March 31, 2020, Box will discontinue support for TLS 1.1 across all Box services. Box’s Updating Box from the Transport Layer Security (TLS) 1.1 Encryption Protocol FAQ provides comprehensive information about this service change. To update non-compliant Box [Read More]

Update (Resolved): 11/4/2019, 1:28 p.m. On November 4, 2019, between approximately 11:50 a.m. and 1:15 p.m., there was an issue that prevented many users from uploading, downloading, and opening files. Box reports that the problem is resolved. ITS will continue to monitor the service. For technical assistance, please submit a 6-TECH ticket, call 6-TECH at [Read More]

Update (Resolved): 9/12/19, 4:50 p.m. On September 12, 2019, between approximately noon and 4:00 p.m., there was an issue that prevented many users from logging into Box. Box reports that the problem is resolved for the vast majority of affected services. ITS will continue to monitor the service. For technical assistance, please submit a 6-TECH [Read More]

Update (Resolved) 4/3/19, 4:15 p.m. Box has resolved the outage that began at approximately 1:10 p.m. Functionality of Box Web App and native applications is fully restored. Go to Box status for further information on this issue. For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu. {Update [Read More]