ITS News

Information Technology Services

Update (Resolved): 9/12/19, 4:50 p.m. On September 12, 2019, between approximately noon and 4:00 p.m., there was an issue that prevented many users from logging into Box. Box reports that the problem is resolved for the vast majority of affected services. ITS will continue to monitor the service. For technical assistance, please submit a 6-TECH [Read More]

Update (Resolved) 4/3/19, 4:15 p.m. Box has resolved the outage that began at approximately 1:10 p.m. Functionality of Box Web App and native applications is fully restored. Go to Box status for further information on this issue. For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu. {Update [Read More]

Update: 11/2/18, 7:25 p.m. Box reports that services have been restored and issues affecting users have been resolved.  Box and ITS will continue to monitor the situation. If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu. {Original Post 11/2/18, 6:45 p.m.} Box has reported that users are [Read More]

UPDATE: 12/17/18 9:30 a.m. Due to unforeseen technical challenges, the S drive migration to Box was not completed and has been postponed to December 21 at 6 p.m. through December 28 at 6 p.m. S drives are now available in read/write mode. ITS will release more details on the migration plan for this coming weekend [Read More]

A new feature, Mark for Offline (MFO), will be enabled for Box Drive v2.0 on October 31. This feature allows users to access their work even without network connectivity. Users can select the documents they wish to work with when they do not have internet access and Box Drive will automatically download the latest version [Read More]