ITS News

Information Technology Services

Information Technology Services (ITS) will retire Cisco’s Webex web conferencing service (Meetings, Events, and Training) at the end of our contract on December 7, 2020. The Webex service offering is being phased out to provide a more streamlined set of web conferencing services, which will be a cost savings for the University. Alternate solutions are [Read More]

Who: Faculty, staff, and students What: Maintenance on GoLinks application When: Monday, October 5, 2020, 5:30 a.m. – 7:30 a.m. ITS will perform standard maintenance on GoLinks, UNCG’s URL shortener application. A brief outage will occur during the maintenance window. Accessing websites using GoLinks may not work during this time. Connections will be restored when [Read More]

Who: Faculty, staff, and students What: Mandatory update to Canvas database When: Wednesday, September 9, 2020, starting at 3:40 a.m. EDT and lasting up to 10 minutes Less than five minutes of downtime for Canvas is expected during this maintenance event. For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: Faculty, staff, and studentsWhat: KeyServer software upgradeWhen: Friday, August 14, 2020Why: Upgrade to Keyserver version 7.6.1.2 No service impact is expected. For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email 6-TECH@uncg.edu.

Who: MyCloud users What: MyCloud User Profile Reset When: Monday, August 10, 2020 Why: Fix a known issue with user profiles in MyCloud Information Technology Services (ITS) has discovered an issue with the previous version of MyCloud User Profile Management software. This issue causes existing profiles to become corrupted and prevents login or launch of [Read More]