Technology News

Information Technology Services

Who: Students, faculty, staff What: Planned downtime for Contact Center software When: Wednesday, April 17, 2019, 6:30 p.m. – 7:00 p.m. ITS will perform maintenance on Contact Center software used by multiple departments. List of affected locations: Admissions Parking 6-TECH Financial Aid Campus Operator switchboard For technical assistance, please submit a 6-TECH ticket, call 6-TECH at [Read More]

Who: Faculty, staff, and students What: Planned wireless network downtime at UNCG and JSNN campuses When: Thursday, April 25, 2019, 4:30 a.m. – 7:30 a.m. Why: ITS will perform wireless network maintenance. Wireless connectivity will be intermittent during the maintenance window. Downtime is expected to be approximately 10-15 minutes at some point during the maintenance [Read More]

Who: Students, faculty, and staff What:  Planned wireless downtime for multiple buildings (see list of affected buildings) When: Friday, April 12, 5:30 a.m. to 7:30 a.m. Why: ITS will perform wireless network maintenance in multiple buildings. Wireless connectivity will be intermittent during the maintenance window. List of affected buildings: McNutt 840 Neal St. Curry Tire Jefferson [Read More]

Update 4/17/2019, 5:00 p.m. Due to technical issues, Canvas is rescheduling their maintenance window until tomorrow, April 18. We will update this article once a time has been finalized. Who: Students, faculty, and staff What: Canvas maintenance When: Wednesday, April 17, 2019, at noon, lasting approximately 10 minutes At noon on April 17, Instructure (the vendor [Read More]

Cisco has announced an extended service maintenance window for UNCG’s Webex environment. This maintenance window will begin Friday, April 5 at 10:00 p.m. EDT and end Sunday, April 7 at 3:00 a.m. EDT. Impact to UNCG Users Most Webex services will continue to function normally during this maintenance window. Users may continue to use Webex [Read More]