Information Technology Services

The planned migration to SSB9 (Genie) on Tuesday, February 20, 2024, has been postponed. We are working with a vendor to troubleshoot an issue with a critical part of the migration. We will announce a new migration date as soon as we resolve this issue. {Original Post at 12:29 p.m., on Tuesday, January 30, 2024} [Read More]

Who: Users of Emma   What: Vendor-planned downtime for Emma  When: February 9, 2024, 5:00 p.m. until 11:59 p.m.  February 10 and 11, 2024, 7:00 p.m. until 11:59 p.m. Why: Marigold, the vendor for Emma, the University’s mass email platform, will be performing maintenance on their system. During the specified maintenance periods, there may be sporadic [Read More]

Who: Students, faculty, and staff  What: Planned downtime for Banner and associated applications, including UNCGenie, Schedule Hero, and Degree Works  When Saturday, December 16, 6:30 a.m. until Monday, December 18, 8 a.m., 2023 Why: Banner module upgrades  What is affected:  Banner Upgrades (All services will be unavailable)  UNCGenie   Student functions  including course registration, transcript requests, advising [Read More]

Who: Faculty, Staff, and StudentsWhat: Oracle Database Quarterly Critical Patch Update (CPU)When: Tuesday, November 21, 2023, 4:30 a.m. – 7:30 a.m.Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services. The following core Oracle-dependent services will be impacted during the maintenance [Read More]

Who: Students, faculty, and staff What: UNCG is upgrading Banner Finance, Employee, and General from Self-Service Banner 8 to Self-Service Banner 9 (SSB9).When: Wednesday, November 8, 2023, 5:30 a.m. – 7:30 a.m. Why: Banner module upgrades Self-Service Banner 9 (SSB9) interfaces will upgrade Wednesday, November 8 with a new look and feel. For more information on [Read More]