UNCG ITS News
Information Technology Services
RECENT VERSION OF CITRIX WORKSPACE APP NOW REQUIRED TO ACCESS MYCLOUD
As previously announced, over the last several weeks the MyCloud gateway was migrated to a cloud-based solution. As of Saturday, October 15, the migration is complete, and users must now have a recently released version* of the Citrix Workspace app to access MyCloud. If you do not have a recent version installed, your Workspace app [Read More]
UPDATE: (Resolved) MYCLOUD SECURE DESKTOP OUTAGE
At approximately 9:25 a.m., Information Technology Services (ITS) reported an issue affecting access to the MyCloud Secure Desktop. At 9:45 a.m. that issue was resolved. ITS will continue to monitor the service. If you are still experiencing problems with MyCloud Secure Desktop, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email [Read More]
REMINDER: CHANGES TO MYCLOUD ACCESS COMING SOON
Who: Students, faculty, and staff who use MyCloud to access applications and virtual desktops over the internet What: MyCloud gateway moving to the cloud When: September 28, 2022 – October 15, 2022 On Wednesday, September 28, 2022, ITS will begin migrating the entry point (gateway) to MyCloud to a cloud-based solution, which will change how UNCG [Read More]
POSTPONED: PLANNED CONFIGURATION CHANGE FOR MyCloud REMOTE PC DESKTOPS
Originally scheduled for January 18, 2022, the configuration change for MyCloud Remote PC Desktops been postponed to February 1, 2022. Who: Users with desktops configured for Remote PC (Remote PC Service description) What: Software setting changes for the Virtual Delivery Agent (VDA) used to facilitate Remote PC connections When: Tuesday, February 1, 2022, 5:00 a.m. [Read More]
Technology Training
- Research Computing Facilitation Office Hour March 29, 2023
- Instructional Support Drop-in Session March 30, 2023
- Basics 1: Cloud Storage with OneDrive & Teams April 4, 2023
- Basics 2: Getting Started with Teams Meetings April 4, 2023