ITS News

Information Technology Services

Who: MyCloud users What: Semesterly MyCloud User Profile Reset When: Friday, August 16, 2019 Why: Fall Semester 2019 refresh and troubleshoot from July 30 migration Information Technology Services (ITS) will reset all User Profiles for the Campus Desktop and associated applications in MyCloud. User profiles store application and Windows OS settings, including custom printer or [Read More]

Update (Resolved): 7/30/2019, 11:15 a.m. On July 30, between 6:00 a.m. and 11:00 a.m., there was an issue affecting MyCloud. Service has been restored and is functioning normally. ITS will continue to monitor this service. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, please submit [Read More]

Who: MyCloud users What: MyCloud user experience improvements When: Tuesday, July 30, 2019 Why: Improvements to User Profile Management and OS/Office Updates Information Technology Services (ITS) is improving the way core MyCloud desktops (Campus, Student, Secure) and applications store user profile data. MyCloud desktops and applications will now save data and settings the same way [Read More]

Update (Resolved): 4/5/2019, 2:15 p.m. Between March 1, 2019 and April 4, 2019, there was an issue affecting MyCloud.¬†This service has been restored and is functioning normally. ITS will continue to monitor this service. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, please submit a [Read More]

Who: MyCloud users What: Planned downtime for MyCloud When: Saturday, February 9, 2019, 5:00 a.m. – 7:30 a.m. Why: Routine security vulnerability patching There may be intermittent interruptions to MyCloud access during this time. If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.