ITS News

Information Technology Services

Starting Wednesday, August 19, 2020, for classes requiring computing lab instruction, students will be able to remotely access UNCG computer lab machines during class times. This new service provides access to course-related software, enabling students to have the same desktop experience they would have if they were physically in a computer lab. See Student Remote [Read More]

Who: MyCloud users What: MyCloud User Profile Reset When: Monday, August 10, 2020 Why: Fix a known issue with user profiles in MyCloud Information Technology Services (ITS) has discovered an issue with the previous version of MyCloud User Profile Management software. This issue causes existing profiles to become corrupted and prevents login or launch of [Read More]

Who: All Users of Citrix Workspace App What: Citrix Workspace App Authentication Changes When: Friday, January 10, 2020 Why: ITS is changing the authentication mechanism on Citrix Workspace to match Workspace for Web. Beginning January 10, authentication for the Citrix Workspace application will be similar to logging into MyCloud from a browser. If a UNCG [Read More]

Due to unforeseen technical challenges, the MyCloud maintenance work that was scheduled for Saturday, August 31 was not finished. On Sunday September 1, 2019, 5:00 a.m. – 9:00 a.m., ITS will complete the work. The Student Desktop in MyCloud will not be available during this time. ITS apologizes for any inconvenience. Who: Users of the [Read More]

Who: MyCloud users What: Semesterly MyCloud User Profile Reset When: Friday, August 16, 2019 Why: Fall Semester 2019 refresh and troubleshoot from July 30 migration Information Technology Services (ITS) will reset all User Profiles for the Campus Desktop and associated applications in MyCloud. User profiles store application and Windows OS settings, including custom printer or [Read More]