Technology News

Information Technology Services

Update (Resolved): 4/5/2019, 2:15 p.m. Between March 1, 2019 and April 4, 2019, there was an issue affecting MyCloud. This service has been restored and is functioning normally. ITS will continue to monitor this service. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, please submit a [Read More]

Who: MyCloud users What: Planned downtime for MyCloud When: Saturday, February 9, 2019, 5:00 a.m. – 7:30 a.m. Why: Routine security vulnerability patching There may be intermittent interruptions to MyCloud access during this time. If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Update (Resolved): 02-04-2019, 1:20 p.m.   An issue affecting MyCloud occurred today between 9:36 a.m. and 1:15 p.m. ITS confirms that the MyCloud service is restored and functioning normally. ITS is still investigating the root cause of the outage, and continues to monitor service. If you experience any issues with MyCloud, please contact 6-TECH. We [Read More]

An issue affecting the ability to launch MyCloud Applications from ITS-managed lab workstations occurred today between 10:10 a.m. and 10:30 a.m. ITS confirms that the service is restored and functioning normally in these areas. ITS will continue to monitor service. We apologize for any inconvenience caused by this issue. If you have questions or need [Read More]

This News article has been updated with an added note for Client Action Required. Who: MyCloud users What: Planned downtime for infrastructure migrations and hardware upgrades to coincide with the 1812-18 MyCloud Release. When: Tuesday, December 18, 2018, 6:00 a.m. – 7:30 a.m. Why: Hardware refresh and site upgrades Client Action Required: Prior to this upgrade [Read More]