Information Technology Services

On Monday, July 31, 2023, Aruba Remote Access Point Service, used for teleworking, will no longer be offered at UNCG. The campus Wi-Fi network has been upgraded to Juniper/Mist products and the equipment supporting the Aruba Access points is being removed.  Alternatives for remote access include Cisco AnyConnect VPN and MyCloud.   If you have any [Read More]

As previously announced, over the last several weeks the MyCloud gateway was migrated to a cloud-based solution. As of Saturday, October 15, the migration is complete, and users must now have a recently released version* of the Citrix Workspace app to access MyCloud.  If you do not have a recent version installed, your Workspace app [Read More]

At approximately 9:25 a.m., Information Technology Services (ITS) reported an issue affecting access to the MyCloud Secure Desktop.  At 9:45 a.m. that issue was resolved. ITS will continue to monitor the service.  If you are still experiencing problems with MyCloud Secure Desktop, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email [Read More]

Who: Students, faculty, and staff who use MyCloud to access applications and virtual desktops over the internet What: MyCloud gateway moving to the cloud When: September 28, 2022 – October 15, 2022 On Wednesday, September 28, 2022, ITS will begin migrating the entry point (gateway) to MyCloud to a cloud-based solution, which will change how UNCG [Read More]