ITS News

Information Technology Services

Who: All Users of Citrix Workspace App What: Citrix Workspace App Authentication Changes When: Friday, January 10, 2020 Why: ITS is changing the authentication mechanism on Citrix Workspace to match Workspace for Web. Beginning January 10, authentication for the Citrix Workspace application will be similar to logging into MyCloud from a browser. If a UNCG [Read More]

Due to unforeseen technical challenges, the MyCloud maintenance work that was scheduled for Saturday, August 31 was not finished. On Sunday September 1, 2019, 5:00 a.m. – 9:00 a.m., ITS will complete the work. The Student Desktop in MyCloud will not be available during this time. ITS apologizes for any inconvenience. Who: Users of the [Read More]

Who: MyCloud users What: Semesterly MyCloud User Profile Reset When: Friday, August 16, 2019 Why: Fall Semester 2019 refresh and troubleshoot from July 30 migration Information Technology Services (ITS) will reset all User Profiles for the Campus Desktop and associated applications in MyCloud. User profiles store application and Windows OS settings, including custom printer or [Read More]

Update (Resolved): 7/30/2019, 11:15 a.m. On July 30, between 6:00 a.m. and 11:00 a.m., there was an issue affecting MyCloud. Service has been restored and is functioning normally. ITS will continue to monitor this service. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, please submit [Read More]

Who: MyCloud users What: MyCloud user experience improvements When: Tuesday, July 30, 2019 Why: Improvements to User Profile Management and OS/Office Updates Information Technology Services (ITS) is improving the way core MyCloud desktops (Campus, Student, Secure) and applications store user profile data. MyCloud desktops and applications will now save data and settings the same way [Read More]