Information Technology Services

Between 2:15 p.m. and 8:25 p.m. on Friday, October 27, UNCG’s Microsoft Teams Voice and Genesys Call Centers were not able to complete outbound domestic long-distance and international calls. 

The issue has been resolved.

If you are still experiencing issues with the Microsoft Teams Voice or Genesys Call Centers, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email [email protected]. 

{Original post: 10/27/23, 5:06 p.m.}

Information Technology Services (ITS) is aware of an issue that impacts outbound domestic long-distance and international calls. Long-distance calls are not connecting and are playing an error message that instructs the caller to supply a carrier access code.  Inbound calls are not impacted. Local calls and Teams-to-Teams calls are functioning normally.  

We are actively working to resolve the issue and will provide updated information as it becomes available. 

For technical assistance, please submit a 6-TECH ticket, call 6-TECH at (336) 256-TECH (8324), or email [email protected].

Follow the 6-TECH System Status page for status updates.