ITS News

Information Technology Services

Information Technology Services (ITS) is aware of an issue that affected ServiceNow and from approximately 11:00 a.m. until 11:46 a.m. The vendor reports that the issue has been resolved. ITS continues to monitor the issue, and this article will be updated with more information as it becomes available. For technical assistance, please submit a [Read More]

Beginning Friday, June 30 at 7 a.m., Information Technology Services (ITS) will begin using new service management software. This will bring changes to ITS communications and online support offerings: Tickets for client support will be handled in a new system. As work occurs on these tickets, emails will be generated from a new non-UNCG address [Read More]