ITS News

Information Technology Services

On October 29, 2019, between 8:00 a.m. and 10:45 a.m., there was an issue that affected links in some ServiceNow knowledge articles (aka 6-TECH Knowledge Base, Learn IT). ITS confirms that article links are now functioning normally. We apologize for any inconvenience caused by this issue. If you continue to experience problems with this issue, [Read More]

Information Technology Services (ITS) is aware of an issue that affected ServiceNow and 6tech.uncg.edu from approximately 11:00 a.m. until 11:46 a.m. The vendor reports that the issue has been resolved. ITS continues to monitor the issue, and this article will be updated with more information as it becomes available. For technical assistance, please submit a [Read More]

Beginning Friday, June 30 at 7 a.m., Information Technology Services (ITS) will begin using new service management software. This will bring changes to ITS communications and online support offerings: Tickets for client support will be handled in a new system. As work occurs on these tickets, emails will be generated from a new non-UNCG address [Read More]